I had a terrible experience with this company. I am out of pocket $33,300.00 for windows and workmanship. Some of the windows were fine, but the installation and caulking was appalling. Insulation was missing in areas or none was used at all. The glass used in the basement is not insulated, and the same in the porch enclosure. The sill was taken off in the porch enclosure and nails were left sticking up, (they filed them down after i pointed it out), but the hand made sill is gone. They were the nails that held the sill. You can see the shims and outdoors as no caulking was done around the non-insulated glass.
Every area of the job had problems. the basement is especially bad. It is 59 degrees down there. i had to run the taps when we had that terrible cold spell, so the pipes would not freeze. I had a government agent come in with an instrument to help find where the cold was coming from. It actually feel like you are outside. He tested around the windows, where the second company i was forced to hire, had insulated. That area was okay. He finally checked the glass and advised it was just plain glass, not insulated glass. He felt that was the reason it was so cold. My contract had stated that ALL windows were to have insulated glass.
As i said i had to hire a second company to check and redo the whole job, starting on the 2nd floor for missing insulation. Their installer did that and filled in where it was missing and also caulked around each window trim, which was not done. In order to fix the 1st floor they started from scratch. Took out the new windows and replaced them with their windows, but made sure they fit properly and were draft proof.
Now for the cladding outside. Because i have aluminum siding, each window had to be framed in aluminum, This job was a terrible mess. bumps, jagged pieces of metal sticking out. Nails of different sizes and in odd areas used. My house siding was ripped open under two of the windows. i had called and emailed them about this and also about missing pet screens on the 2nd floor and the basement cold issues. i had requested pet screens on the 2nd floor, and they were also on my order. I found out later there is no such thing as pet screens put on by window companies, except on patio doors. I was told by the installation supervisor that the cladding is how they do cladding and that if i wanted a special cladding he would have to charge me extra. All i wanted was proper cladding, I had already been overcharged by about $10,000.00 in the first place, so i was not going to pay more. Then the clerk at the company advised suddenly the installation supervisor would return in 2 weeks when the caulking had hardened to fix the cladding. It would have to be completely redone. There was no way to fix it. But i stayed silent, hoping they would realize it could not be fixed when they came. Of course she never called back to set up an appointment date and time. I have not heard from them since. The windows were installed in January, 2023.
I was forced to hire a new company to redo the windows, insulation and cladding. The cladding now looks spectacular. They took all the mess off each window, got rid of all the jagged edges, covered the ripped siding, covered all the odd nails here and there and gave me cladding that looks like windows in the Hamptons.
i am 75 years old and a cancer survivor. All this constant worry, losing such a large chunk of my savings for nothing has taken a toll on my health. I believed them and fell for the we are family and will look after you lines. If i could give them a minus rating, i would. I was charged $15000 by the second company for the re-do and the checking and repairs. (A far cry from $33,300), and received classy and professional work. Also, the government agency cost me $508.00, with no rebate.
