We are very sorry to hear that your experience with Beyond was not a good one. I would like to address both your concerns.
Unfortunately we do not give fixed pricing with our concrete lifting. This is explained in person during the quote, written on the quote and discussed by the installers on site as the work commences. With lifting there are many unknowns as we can not see the size of the void below which directly affect the price of the project. Most of our jobs do come in on budget and we are very sorry that you're didn't.
Adam not responding in a timely manner is not acceptable. Adam recently had a baby and his life has changed immensely. But that should not be reflected in the service offered to you. We will take the steps required to ensure this does not continue. I personally guarantee this was not due to a lack of effort on Adam on Adams behalf.
I do wish I could have talked with you directly. My name is Curt, I am the CEO of Beyond Group, and please call me at 403 730 8080.
Thank you
Reply created 27 Jul 2022