AMJ Campbell Movers, Moving and Storage reviews (202)

Several lost and broken items mainly from packers who were not careful. The moving company is attempting to fix the unfortunate experience I had. If nothing else, I think that some learning came out of this. Hopefully for the next person, things will be different

Don't use very very late then held furniture not reliable as a company made poor excuses as to why did what they did. Find any other company to use. Poor excuse of a company

On completion of my move, I have found many items damaged and/or broken. Some of the damage is significant. I have used this company before and although a few things were marred, it was nothing like this move. Before the company sent someone in to look and repair. Not this time. If you do not pay the exorbitant insurance they offer, they obviously will not handle your items with care as anything damaged, they pay nothing for repairs or replacement except a "Goodwill". A buffet/hutch received significant damage with scratches and the wood actually cracked. They are paying 'goodwill' $150. A newly refinished chair with the wooden foot gouged, scratched and marred, $60 and an antique dresser scratched... very little. Awful servcie

After reviewing the many moving companies available, I decided to use AMJ Campbell because of the consistent positive reviews it got. I am very happy that I went with AMJ. We were moving from a house to a condo. Kelly, the moving consultant we met, was great to work with. Throughout the quoting and changes in move dates, he was patient, quick to respond and ensured that everything would work out. He definitely gained my confidence in AMJ. The move team of 3, led by Andre, was on time, courteous and professional. They handled the prepping, loading, drop off and unloading extremely well. All furniture were well wrapped and floors at both locations were well protected. I would definitely use AMJ again and would highly recommend them. Thanks Kelly, Andre and team!

We clearly should have read all of these awful reviews prior to booking our move with this company. Overall we were fairly satisfied with our move, they arrived later than scheduled but things went smoothly in the beginning. The trouble started when we were unpacking some of our boxes the next day. We were THRILLED to open a box with electronics that were COVERED in coffee. The coffee ruined one of our electronics and their customer service department could have cared less, taking 3-4 days to respond. The product was worth $125 but despite having purchased insurance we would still be required to pay the $100 deductible to be reimbursed. My favourite part was the "good will gesture" offered to us - $100 off of our next move - NO THANKS! Had the movers simply told us that they accidentally spilled their coffee, we would have simply cleaned it up and been able to salvage our items. This shows a lot about their character and they are certainly not the type of people I would trust my belongings with again. I would rather move my own things than ever use this company again.

AMJ Campbell moved us successfully from Toronto, ON to Kelowna BC. They were in constant communication with us. They picked up and delivered when they said they would. Loading and unloading was done well. We had a terrible past experience with another company called Canandian Van Lines, so it was a relief to have as easy an experience as moving across the country can be.

I can't express how disappointed my family was with the service provided by AMJ Campbell. The entire quote process is deceptive, and bears no resemblance to the price you will pay once your items are on the truck (and won't be unloaded until the new price is paid). The quality of the actual service is equally poor. Our shipment arrived significantly late, heavily damaged, and with a number of items lost or otherwise the victim of mysterious disappearance. The entire claims/loss process provides no actual level of security for the customer. Having significant familiarity with moving and major van lines, I can say only that you should strongly consider who you choose to entrust your belongings to, and pay close attention to the common themes in reviews. There are good options out there, choose one.

Save your sanity and your money. The entire team at AMJ Campbell is the absolute worst. Theit communication skills are so abysmal, don't even think that if you have damage that they will ever respond to your emails or phone calls, cause they won't. They are with the parent company Atlas, which is the only reason we got stuck using these awful people. And it has been a fight since day one. They will damage your items and then ignore your communication until the claim dates expire. So you have nothing to stand on. They mark everything as having the highest level of damage as they pack up your truck - movers beware of this!!! I was so tired when I moved out and only noticed that they listed 10+ levels of damage to every piece of furniture I had moved a few days later. When I called them out on this and fought to speak to someone who was actually going to listen, I got their version of a "customer service manager" - who was such a righteous bully on the phone. There is a level of arrogance and ignorance with this company. I could honestly keep going with the problems I ran into...but there are honestly too many. Again, mover beware. SAVE YOUR TIME AND MONEY AND MOVE WITH WAY WAY WAY BETTER PEOPLE!!!!!!

Company charged me over $3,500.00 to move and the workers set up all my beds incorrectly. My husband went to lay on bed and it broke immediately We notified the company and they are refusing to fix it and is now asking me to pay deductible of $150.00, after we had already paid $200.00 for Insurance. Two weeks later, we are still sleeping on the floor. The sales rep was very smooth in getting the deal, but now does not return calls. Terrible service, would never recommend them nor use them again.

DO NOT USE THESE MOVERS. Not only did they delete my FB about the quality of their employees but they also broke the leg off my infants changing table and never told me. They simply placed the full dresser back onto a broken leg. This is a huge safety concern as the dresser could have toppled over while she was on it. Their employees are NOT trustworthy and fully knew what they were doing. DO NOT USE THESE MOVERS.