Tim The Handyman reviews (29)

Hi Brian, we are very sorry that you don't feel that you received a good price for the work that was done. That being said, you did agree to the exact work that was completed, and as you have stated above, that work was completed properly. In the quote that you requested originally, we had given you a price and explained that that price was based on "no new materials being needed." You agreed to this in the emails, and that is why we came out to do the work. But when we arrived it became apparent that new materials would in fact be needed for the plumbing issues. We chose to ignore this part of the contract and actually go out and get you materials for the one sink issue which was an easy fix, but for your other ones you decided to trade that work for other items that needed completing in your house. It is difficult for us to know what we should have done, when you agreed to this as we talked it through at your house. We also thank you for your payment, as you acknowledged that the work was done when we were finished that day. We appreciate you acknowledging that the work was done well. We certainly aren't the cheapest people in the city, and nor do we aim to be, as we have developed several methods of completing complicated work in a shorter period of time that saves our customers headaches and complications of having contractors there for long periods of time.

Glad to hear it Robyn, hope all is we'll!

Thanks Jo-Anne, it was great meeting you and your family.

Thanks so much :)

Hello and thank you for your review. We are very sorry that you feel that the level of communication was not sufficient. We do recall this job, and after reviewing your account, we can see that emails were sent for the first stage of work (listing everything off that was to be completed and their cost). Then a second list of things was emailed after speaking with your husband the morning of the work. In none of these emails did it list out the completion of the shower. We usually consider the listing out of items over email to be a sufficient way of ensuring everyone is on the same page, but we appreciate your feedback and will re-evaluate our process to ensure it's more clear next time. Thank you for your compliments on the work that we did complete.

Glad we could be of service Michelle!