Stone Contractors Group
Stone Contractors Group reviews (105)
Review from dan bowman, Toronto Review left on 2 Apr 2025Rating: 5 out of 5Install or renovate foundation: Repair an existing foundation; 500...Carlo did a great job. Delivered on time and on budget.He and his team did a Beautiful restoration of the stone foundation of our Victorian houseReview from Elia Elia
Review left on 28 Jul 2024Rating: 0 out of 5DO NOT PROVIDE A DEPOSIT - They will cancel the work and not return it!
DO NOT PROVIDE A DEPOSIT - Carlos cancelled my job on May 20, 2024 and promised to refund my deposit within a week. It is now almost August 2024 and he has not provided my full refund. He has missed every single deadline that he has promised (screenshots attached). I do not recommend doing business with them, steer clear!Answer from pro:
Your deposit was paid back , you the one that cancel the project about 1 year ago , you keep moving the project dates , your refund was fully return. This corporation kept $500 dollars for accounting expenses , time lost driving to your project for meetings. This now it's consider a legal matter.
Reply created 29 Jul 2024Review from HomeOwner HomeOwner
Review left on 28 Mar 2024Rating: 0 out of 5Poor work and did not honour warranty
We paid Carlo to complete stonework for our front porch. Stones began falling off one by one after only 3-4 years. We were told by another contractor that the cement had not been mixed correctly and water had been seeping through the tiles. When we approached Carlo about this, he did not honour his contract with us and has since stopped responding to our emails and calls. Extremely disappointed with the work completed and with the service provided.Review from Customer of Stone Contractors Group Customer of Stone Contractors Group
Review left on 8 Oct 2023Rating: 5 out of 5Bricks work
As soon as we phoned Carlo, he began to work on our brick. He skillfully filled the crevices, replaced our really old bricks with the closest match possible, and primed the structure.Answer from pro:
Was a pleasure working for you , from all the team at Stone Contractors Group Inc.
Reply created 12 Oct 2023Review from Customer of Stone Contractors Group Customer of Stone Contractors Group
Review left on 29 Sep 2023Rating: 5 out of 5brick fireplace
The team did a great job restoring our brick fireplace after we had a natural gas insert installed. Very courteous, professional, and responsive.Answer from pro:
Was a pleasure working for you. Thanks for the review , from all the Team at Stone Contractors Group Inc.
Reply created 16 Oct 2023Review from Customer of Stone Contractors Group Customer of Stone Contractors Group
Review left on 27 Sep 2023Rating: 5 out of 5Bricks work
There was a need to replace a retaining wall. When I called Carlo, he came out and gave me a quote that I thought was fair. He took the time to explained what will be done in great detail. Over the course of a few days, his crew put up new walls. They do a great worked, and I wouldn't think twice about hiring them again. Thanks CarloAnswer from pro:
Was a pleasure working for you , thanks for the review , from all the team at Stone Contractors Group Inc.
Reply created 9 Oct 2023Review from Customer of Stone Contractors Group Customer of Stone Contractors Group
Review left on 24 Sep 2023Rating: 5 out of 5Bricks work
As soon as we phoned Carlo, he began to work on our brick. He skillfully filled the crevices, replaced our really old bricks with the closest match possible, and primed the structure.Answer from pro:
Was a pleasure working for you , thanks for the review , from all the team at Stone Contractors Group Inc.
Reply created 9 Oct 2023Review from Customer of Stone Contractors Group Customer of Stone Contractors Group
Review left on 23 Sep 2023Rating: 5 out of 5Stone work
Excellent work and beautiful craftsmanship. Stone matched the existing stonework perfectly. Job was carried out on time and efficiently. Really impressed with the communication and how easy it was to arrange the work. Definitely highly recommend.Answer from pro:
Was a pleasure working for you , thanks for the review , from all the team at Stone Contractors Group Inc.
Reply created 9 Oct 2023Review from Frank F Frank F
Review left on 9 Aug 2023Rating: 0 out of 5Flagstone Porch Repair
I emailed The Stone Contractors Group in the summer of 2018 about repairing the mortar joints on my flagstone porch, and then Carlo started the work (which has a 5 year warranty according to the attached contract) that fall. I emailed Carlo on April 4, 2023 to say a few stones have come completely loose and sent the attached pictures. He didn't reply so I got my son to call him on April 25, 2023. I sent him an email on that day to ask if he could please get back to me by email because I am deaf. Carlo emailed me on April 25 to say he will come by to inspect when the weather gets better. He didn't get back to me in a month so I sent him another email to get an update on May 26 and then again on June 19. Carlo replied on June 22 to say he will "send the worker for repairs on the next couple of weeks." On July 11, I sent Carlo a reminder because no one came for the repair. I did not get another email from Carlo. He later told my son the workers would come on the week of July 17 around 4:30-5:00 but no one came that whole week. My son has followed up with Carlo a number of times but Carlo refuses to set a date and keeps making excuses. It's clear Carlo does not want to do the work. He'll talk the talk but he won't stand behind his work. August 15/2023 Update: Carlo, the warranty has NOT expired and I think you know that (if you don't, just do the math). We signed the contract on Sept 5/2018. The warranty is for 5 years and is still valid as of today. I am asking you to honour your obligations and not for a freebie repair. I have been patient and your delays are unacceptable. A good contractor would have resolved the issue by now instead of making vague statements as to when the work will be done.Answer from pro:
Frank , I'm very unhappy for your review , as you know upon you email me on April , I update you that is the main season starting after winter and upon I have openings I will send a team to do the minor repairs. Your warranty expired, on my good faith I have no issues doing your repairs , you just need to be patient. Plus my liability insurance is on the contract and they know that according with the contract and corporation responsibility that the warranty expired. Because I build the corporation reputation on clients happiness and referrals, I will send a team to do your repairs upon the repair team have a opening. I don't appreciate this review , I'm not even requesting for you to remove this review. I'm different , your repairs will be done free of charge.
Reply created 11 Aug 2023Review from Customer of Stone Contractors Group Customer of Stone Contractors Group
Review left on 20 Jul 2023Rating: 5 out of 5Sandstone
Carlo built a beautiful sandstone wall for me. The quality of his workmanship was excellent. I would happily recommend him.