Metro Snow & Ice Management

Rating: 2.7 out of 5

Metro Snow & Ice Management reviews (438)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 13 Dec 2017

    Snow removal

    We in barrhaven had our first storm and metro snow has not cleared the snow in my driveway even once in last 4 days. I have sent many emails and left voicemails on their phone and there is no response. I also went to their office on caesar ave this morning at 11AM and their office was closed (conveniently). Many people were waiting outside the office. Also I have brining contract with them, and last time their truck came and brined only half of my driveway. This is my first year with Metro and this was the first storm of the season. I have this feeling that this company is going to give me a lot of trouble this season. I would go with another company next year. Wonder if I can get my money back so that I can contract another snow removal company.

    Answer from pro:

    Thanks for this, let me address each point so the public isn't misguided her please? 1) the office was not 'closed' as a sign clearly unstated staff were working at or 'field office; down the street.

    Reply created 14 Dec 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 13 Dec 2017

    Snow Removal

    So far not impressed...not sure why they have to wait until the city comes by first. Never had that issue before with other companies. This wasn't even a snow storm...I have patience but 48 hours and not even one pass.

    Answer from pro:

    Service was in fact delivered once to clear behind cars and later after the graders went by. We will work to improve as we do each storm. Thanks Ken

    Reply created 13 Dec 2017
  • Review from Jennifer Elliott
    Rating: 0 out of 5
    Review left on 13 Dec 2017

    snow removal

    It has snowed twice, they have been here zero times. "Drivers are tired', "We're waiting for Ottawa plows". Nothing but excuses from this company. They send constant emails about the service they are NOT providing.

    Answer from pro:

    Sorry you feel that way Jennifer. Drivers DO get tired, graders ARE late in most areas the first storm. Ive checked the GPS tracking report on both star,s and you in fact were provided clearings within the 'normal thresholds' of mine or any snow company. Things do in fact get faster as everyone settles in (grader drivers as well) so I hope you will be patient as this happens. Thanks for the feedback' ken dale

    Reply created 13 Dec 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 12 Dec 2017

    Snow removal service

    I paid for snow removal from Metro for the first time this season an we just had our first major storm in Ottawa. Guess what, these guys never showed up to plow my driveway. I had to shovel myself out this morning as well as shovel when I got home from work. They are the worse, they take your money than don't show. Other on my street also tired them this season and are in the same boat, all had to shovel. don't get these guys...ever!!! Well guess what, we got 8.6 cm of snow last night an you guys did not show so far today an it is now 1 pm. You never returned a response from my email or message as well from the last storm an I never get Alerts or any other emails from you as well. My driveway is at 132 Highbury park drive Barrhaven.

    Answer from pro:

    Sorry you feel this way Troy. It of course depends on where you are on the drivers route. I can assure you every driveway IS cleaned by us over the storm. The first few storms patience is required on the part 0f both customers and drivers. Ive noted your concerns but without a last name or address I'm hard pressed to be able to investigate your7 are and route. Thanks for this feedback. KEN

    Reply created 13 Dec 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 12 Dec 2017

    Disappointed with service

    Always late and making excuses when other companies remove snow before them. There is 15cm of snow, 2pm and still no service. Will not renew contract with them next year.

    Answer from pro:

    It didn't not stop snowing until late last evening. We started at 11 am, made a first pass. You are at the 'end of the route'......it's simply a matter of timing. Graders and where you fall on the route. I will look at your address and see what can be adjusted if nothing. KEN

    Reply created 13 Dec 2017
  • Review from Keith Dubeau
    Rating: 5 out of 5
    Review left on 10 Nov 2017

    Great service last year

    Hired them last winter as a last resort as I was out of town every week for work and fiancee had a hard time using the snow blower. Couldn't have been happier with the service. While there were times that they were behind and had to get neighbour to open up driveway for me, its nothing unexpected. They can only do so much. This winter, was going to do my driveway myself but after the excellent service last year, have hired them again.

    Answer from pro:

    Wonderful and honest review Keith. Glad you’re back again this winter. Thanks for the review. Ken Dale President

    Reply created 13 Nov 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 14 Oct 2017

    Snow removal

    We hired Metro Snow and Ice in the fall 2016. First 1.5 months: no show twice. Then twice their driver drove off the driveway, into the garden/lawn and smashed reflector posts. Both sides of the driveway had already been cleared manually by us, the width of a showel, but the driver managed to miss that too. The response to our complaint was that if we were not happy we could get our $ balance back and make other clearing arrangements. We did and the business we hired to replace this awful company was great. Metro never compensated us for the damages they did.

    Answer from pro:

    Sorry you weren't pleased Maria. Ken

    Reply created 17 Sep 2018
  • Review from Customer of Metro Snow & Ice Management
    Rating: 0 out of 5
    Review left on 5 Oct 2017

    Snow Blowing

    I am 75 and used Metro Snow Blowing winter of 2016-2017 having been a very happy customer of Appleseed which was excellent and morphed into this new company. The service was terrible: they missed my driveway totally several times; were very late when they did arrive. In general, a total white to black shift with the new company/former company owned in both cases by same person. Only he can answer why! I would caution anyone from going with Metro. Another company ended up finishing my driveway for free because of the undependable, spotty service in 2017. I have moved for winter of 2017-18 to another company and they are fabulous!! Robocalls to remove vehicles excellent. First class like Appleseed used to be!!

    Answer from pro:

    I’m very sorry to hear of your disappointment. If you reach the office with an address I can investigate the issues with you on this.Service levels should not have change over the transition as everything remained the same in tractor and drivers with an added emphasis on communications. Many Thanks Ken

    Reply created 21 Oct 2017
  • Review from Customer of Metro Snow & Ice Management
    Rating: 5 out of 5
    Review left on 7 Sep 2017

    Great service

    We have always been satisfied with the service from Metro! They come on time, our driver is polite, great communication from office staff. We looked around at other companies and decided the perks Metro offers is worth every penny. Knowing the tractor is en route so we can move our cars saves a ton of hassle in the morning rush!

    Answer from pro:

    Thank you very much. Hope we can continue to provide you consistent service. Ken Dale Metro Snow

    Reply created 9 Sep 2017
  • Review from Chris Sheridan
    Rating: 5 out of 5
    Review left on 7 Sep 2017

    Metro is Great

    Last season we changed to Metro. After being with a company that promised and never delivered, we were skeptical at first. I was surprised at the consistency of the service from the beginning of the season to the end. The communication through regular email updates and newsletters helps to manage our expectations and to understand how things work. In our opinion you can tell that Ken really knows this business from how he communicated with us and managed expectations from the beginning of the snow to the end. Chris & Michelle

    Answer from pro:

    Many thanks for this Chris. Most 1st year customers are nervous like yourself and I recognize that. Throughout the winter, simple explanations and education usually allay most fears and doubts as you so nicely pointed out. Ken Dale President Metro Snow

    Reply created 9 Sep 2017
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