Tornado Plumbing & Drains

Rating: 5 out of 5

Tornado Plumbing & Drains reviews (410)

Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Sep 2018
Pipe repair after sewage back up
We had a sewage back up. And the plumber we called and who opened the blockage told us we had to repair the pipe and quoted us a very high amount for it. So we decided to call Tornado plumbing due to their good raitings. Sergey turned out to be friendly reliable knowlegable and efficient. He kept his first quote he gave us over the phone after we decribed him the problem which was a third of what the previous plumber had quoted us. I would use his services again any time but hope I will not have too....
Answer from pro:
Thank you for your kind words Hanna. With almost a decade in the industry, we pride ourselves in providing the most professional and cost effective plumbing services. We endeavor to meet our customers' plumbing needs while keeping costs to a minimum; it's a pity not all plumbers adhere to fair pricing. When you call Tornado Plumbing, we won't under quote or over charge; our price is always right.
Reply created 25 Sep 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Sep 2018
Amazing Service and very fair price
Sergei came the very next day after I called to analysis what was wrong. We had water coming up from the shower and laundry drain. After a careful inspection he indicated there were roots that were blocking the drain and possible issue with the Y joint. He answered all our questions with lots of patience and explanation. His crew was very professional and hard working. They stayed until the early evening to get the job done in the same day. All the debris was removed after the job was done and they left it tidy. The crew replaced the drains, Y connection and replace an old clay pipe. We are very happy with the job and would definitely recommend Sergui to anyone with plumbing issues! He is honest and very patient. Thank you awesome job!!
Answer from pro:
With over a decade experience in the industry, we at Tornado Plumbing pride ourselves in professional analysis and execution of our services. We take particular pride in working well, fast and clean so that we solve problems with minimal disturbance or impact to the aesthetic of the space. It was a pleasure working for you Charlene, thank you for recognizing our commitment to excellence.
Reply created 25 Sep 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 11 Sep 2018
Basement Sewer Backup Overflow
Over the years, I've had the kitchen sink back up couple of times and used various drain cleaning liquids to clear up the drain. However, the problem kept recurring. I then hired an electric Auger from Home depot and snaked the pipes in the basement. However, even though it seemed successful at first, the drain would back up every year. After three consecutive years of using the Auger, I finally wanted a permanent solution, that's when I called Tornado plumbing. Sergey came in with a camera to diagnose the situation, however, due to the build-up and a potential kink in the pipes the camera couldn't travel far enough to diagnose the problem. We finally had to power flush the pipe before getting a better view of the situation. We then observed that the Y connector was leaning backwards, hence was building up on debris and grease. The solution was to excavate and replace the Y joint and install a backwater valve. This was done in a very professional and timely manner.
Answer from pro:
Thank you for the opportunity to serve you Darryl. We come across dozens of customers who have been suffering for years with plumbing issues who try to fix them themselves at great expense of time and money. Our approach is to use the most professional, modern and up-to-date processes, systems and equipment to analyse, identify and solve problems with minimal invasion of the space we are working. The power flush method is our newest addition to our roster of services. We are pleased to have provided a lasting solution to your irritating and persistent Y connection woes. We look forward to continuing and elevating the positive customer experiences and pushing ourselves to even greater heights of plumbing excellence.
Reply created 25 Sep 2018
Review from Robert Mu (647-979-0832)
Rating: 5 out of 5
Review left on 2 Sep 2018
Clay pipe, pipe and sum pipe replacement
They did the work very neat and thoroughly. I would recommend them to my friends. I didn’t expect that they will do very quickly and would always clean up after their work. They always care about their work, neatness and clean. They are very nice, professional and easy to approach and they are the best contractor I’ve ever met and I would use them again in future.
Answer from pro:
It was a pleasure working for you Robert, thank you for recognizing and sharing here our commitment to excellence. We are grateful to your neighbour for referring us to you. Due to our firm commitment to professionalism, majority of our work comes from referrals and we aim to keep it that way by continuing and improving where possible our professionalism on jobs. With over a decade experience in the industry, we at Tornado Plumbing team pride ourselves in professional analysis and execution of our services. We take particular pride in working well, fast and clean so that we solve problems with minimal disturbance or impact to the aesthetic of the space.
Reply created 25 Sep 2018
Review from Robert Cheszes
Rating: 5 out of 5
Review left on 28 Aug 2018
Drain replacement
Very Satisfied with Sergey's crew - On time and On budget Most important - they left things as they found it. - Cleaned up well. I would not hesitate to hire them again.
Answer from pro:
Thanks for the kind words Robert. Tornado Plumbing's success is anchored on consistency in analysis, fair pricing and efficiency in execution. As you have so kindly born witness, we don't stop until the aesthetically pleasing conclusion. Thanks for your vote of confidence and your positive witness.
Reply created 24 Oct 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Aug 2018
Repairs to shower control unit and sink drainage
Needed urgent help getting my fairly newly renovated shower system repaired. Called Sergey requesting urgent help and him and his team delivered. I recommend these guys for any plumbing related fixes!
Answer from pro:
We glad you liked your service and the Tornado team! We always try to help if we are not overwhelming.and the most important we do a quality jobs! Thanks Sergey
Reply created 27 Aug 2018
Review from Customer of Tornado Plumbing & Drains
Rating: 5 out of 5
Review left on 22 Aug 2018
Unclogging a drain
We had a clogged kitchen sink the night before a weekend with lots of visitors. Sergey came to our house that night and promptly solved the problem. He snaked the sink, finding a clog a long way down. He was very courteous and efficient, and inexpensive. We recommend him highly.
Answer from pro:
Thank you for your feedback back,your opinion is really important,it was my pleasure to help you out,and we look forward to work with you again.thanks Sergey
Reply created 27 Aug 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Aug 2018
Water line replacement
Sergiy was prompt in visiting the site and giving an estimate. Once I gave the go-ahead he scheduled me in quickly and showed up on time with his crew. They worked hard and got the job done well and quickly and met the original quote doing everything they promised. You won't get any chit-chat out of his crew, they are there to get the job done and noting else. All round very professional. I will use them again.
Answer from pro:
thanks a lot for your time to write the review,it was our pleasure to help you,and look forward to work for yo again.have a great day.
Reply created 13 Aug 2018
Review from Yasmin Dawood
Rating: 5 out of 5
Review left on 27 Jul 2018
Slow drain in shower
Our shower was not draining properly. Sergey from Tornado Plumbing replied within a minute to my request on Homestars, was at my house 30 minutes later, provided a reasonable quote, and fixed the drain. He was professional, very polite, and left no mess behind. I would definitely call him again for any plumbing problem. Highly recommend!
Answer from pro:
Hi thank you so much for your feedback,we appreciate it your opinion really important for us. We will be glad to help you with another plumbing problem.thanks again
Reply created 1 Aug 2018
Review from Zoltan
Rating: 5 out of 5
Review left on 13 Jul 2018
Basement Sewer back-up
Basement sewage pipe backed up right beside the furnace . Sergey came in next day and told me that he will use the snake first to clear the pipe and then will use the camera to see what's going on. After the camera inspection he concluded that the sewer branching(called the Y) was in the wrong position causing build up and ultimately the back up. We scheduled the big job a week after when they excavated the area in question and changed the sewer branching.Price was good and job was done professionally by his crew. He came back when the job was done and explained me how they changed the sewer branching. Quick to respond with reasonable price, I will recommend to all my friends.
Answer from pro:
Hi Zoltan We're glad you satisfied with our service,Tornado Plumbing team always trying to provide a quality jobs.We really appreciate your feedback,thanks you for your time and we will help you with next project,or another project of your friends.Sergey
Reply created 16 Jul 2018