Twintech Heating & Cooling

Rating: 5 out of 5

Twintech Heating & Cooling reviews (260)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Feb 2022

    New furnace

    A pleasure dealing with Bob ,Spencer and Mitch . They are professional and they also observe the covid 19 precautions . Bob explained the whole process and got the new furnace up the next day . Highly recommend

    Answer from pro:

    Thank you very much for the review. Happy to know your new furnace will give you many years of great efficiency and much improved comfort.

    Reply created 18 Feb 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Feb 2022

    Furnace Repair

    Would like to thank TwinTech for their quick response to our furnace repair. We used TwinTech to install a new furnace and AC a few years back. Our furnace started to have problems early in the evening of extremely cold night. Contacted TwinTech and they were able make a service call later that evening. They got the furnace going and came the next day to replace a part. The part was under warranty and there was no charge for either service call! We are extremely happy with their customer service and would highly recommend them. Gary & Kelly
  • Review from Paul Armstrong
    Rating: 5 out of 5
    Review left on 13 Feb 2022

    Furnace Shutting Off and Not Restarting

    This is the second time we have had Twintech to our house. A couple of summers ago they were in for an issue with our air conditioning. This time it was our furnace having an issue. It was shutting off randomly and not coming back on. Greg came right away and took the time to investigate thoroughly and explain what was going with the furnace. Both times I have been thoroughly impressed with their speed, customer service, and quality of work. I HIGHLY recommend Twintech.

    Answer from pro:

    Thank you very much for the review. We pride ourselves on prompt service and always happy to hear issues can be resolved and happy customers. Anything we can do to help in the future do not hesitate to reach out.

    Reply created 17 Feb 2022
  • Review from Stan
    Rating: 0 out of 5
    Review left on 18 Jan 2022

    Hot water heater

    Based on good reviews I hired Twintech to look at a small leak on my 5yr old water heater, they sent an employee to inspect and give a quote to repair which would total about $300. 100 for the initial call/inspection and another $200 for the repair. I agreed to the repair and they showed up on the agreed date to do the repair, it was to replace a dip tube but after removing the old one he couldn’t get the new one in. After about half an hour of trying he realized he had gotten the wrong part which he blamed his supplier for. Then told me it would be about a week to get this custom order part and would mean I would have no hot water for a week, so I went from a small insignificant leak to no water heater. I can’t believe that an experienced professional didn’t know these had custom order parts and basically left with my water heater disassembled and leaking water all over my basement. I would never hire this company for any projects ever again. I ended up having to buy a new water heater and didn’t even receive an apology from the company for their incompetence.

    Answer from pro:

    We are very sorry for the experience you had with us at Twintech. It is always our objective to offer a high level of customer service both to our installed customers but also our service customers. Access to parts has been an issue in recent months. We will contact you directly to arrange a refund on your service call with us. Again, please accept our sincere apologies.

    Reply created 24 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jan 2022

    New Furnace, A/C

    Extremely happy. So we were in no rush to replace our old units and took the time to do some research and get a number of quotes. Twintech came in at around the middle of the pack for price but what convinced us to go with them was Bob, the representative that came to our house. Bob was by far the most professional of all the reps that we met with. He took the time to explain everything, what would work best for us and why. He really did seem very knowledgeable and enthusiastic about his stuff. As promised on the day of install the crew showed up on time and got to work with minimal impact on us ..they were professional, clean, tidy and got the system up and running ahead of schedule...they made a couple of adjustments to the system to optimize it for our house. The crew left the house clean and tidy. Bob the rep showed up to check in and give us a few tips .. It's been a week since install and all is good. Our overall experience with Twintech has been excellent from start to finish and I wouldn't hesitate to recommend them. Thank u.

    Answer from pro:

    Thank you very much for the kind review. It was a pleasure to work with you and we are certain that your new system will give you much improved comfort and excellent efficiency energy savings.

    Reply created 7 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2021

    Furnace upgrade

    It was a refreshing experience interacting with the Twintech team. From Bob, the sales consultant, who articulated in layman's terms all the options available and reasons for making any selection. This was done without the prevailing pressure tactics so commonplace today. Before proceeding Mitch, the technician, at our request conducted a service check on our 30 yr old furnace. His report was positive indicating no urgency to replace it. Again no pressure tactics. Three days after first meeting with Bob, the installation team of Greg and Spencer completed the installation within the planned time frame. A very professional, courteous and transparent team which delivered on their promise. I highly recommend Twintech.

    Answer from pro:

    Thank you very much for the kind review. We have always strived to offer honest advice to our customers. I know, in your case you will see dramatic improvement in comfort, efficiency and reliability. We enjoyed working with you and will be happy to assist you with any hvac needs in the future.

    Reply created 10 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Nov 2021

    New furnace installation

    Initial contact with sales resulted in an immediate response, which led to a timely installation. Both sales and installers were all very professional. I have no hesitation in recommending TWINTECH.

    Answer from pro:

    Thank you for the review. Great to assist you with your furnace replacement. Always happy to assist in any future hvac need.

    Reply created 10 Dec 2021
  • Review from Customer of Twintech Heating & Cooling
    Rating: 5 out of 5
    Review left on 8 Nov 2021

    Furnace replacement and Humidifier installation

    I had a great experience with TwinTech. The company offered a reasonable quote, and performed a quick and clean installation. The installer Greg was experienced, professional and courteous. He explained the services he performed and gave recommendations on maintain the new furnace. The salesman Bob was honest and professional and educated me on how to achieve optimal performance. All communication from them was quick and they came the following day. I was pleased with the service and would recommend them.

    Answer from pro:

    Thank you very much for the kind review. We work hard to make sure our customers are satisfied and happy to know you are. Enjoy your new furnace. Many years of great comfort, reliability are ahead!

    Reply created 10 Nov 2021
  • Review from Sandra Cyr
    Rating: 5 out of 5
    Review left on 24 Sep 2021

    New furnace

    From quote, to installation, to follow up, Twintech provided excellent service. I would highly recommended their services.

    Answer from pro:

    Thank you for the comments. It was a pleasure to look after the furnace install for you.

    Reply created 25 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    Furnace and Air Conditioner

    I had a really great experience with these guys. The salesman Bob was clearly very knowledgeable about everything to do with heating and cooling a home, spent a lot of time with us going over the details of the job, never rushed us and came back after the install to make sure we were happy. The installation crew was excellent, they covered the floors all the way from outside down to the basement furnace room, kept the place clean, got the work done on time and we’re very friendly. I’ve got 15 years in the contracting/ construction industry and these guys are one of the most professional company’s I’ve dealt with. Great company!

    Answer from pro:

    Thank you very much for the kind words John. It was a pleasure to work with you and your family. Enjoy the new furnace and AC!

    Reply created 23 Sep 2021
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