Harmony Basements

Rating: 4.9 out of 5

Harmony Basements reviews (84)

Review from Stephen Harrison
Rating: 5 out of 5
Review left on 17 Dec 2024
Basement Finishing
We are very satisfied with the workmanship and customer service of the Harmony Team that completed our basement finishing project. From the initial design phase, we were confident that Harmony could deliver our vision within a respectable budget. Diego dedicated his time (prior to us signing an agreement) to provide us with the conceptual design model ensuring the project scope was clear and that it was to our satisfaction. Stefany assisted us with our selections at the Design Studio and the process was smooth. The project started very shortly after signing the agreement with everything concluding within 7 weeks. Sasha provided a weekly schedule that was closely followed and Harmonys communication was good. Roy, the Site Supervisor, was a pleasure to work with. Very knowledgeable, friendly, took time to explain things and offer suggestions and made sure the project was completed to our specifications. We would highly recommend the Harmony Team for basement and other area renovation projects and would welcome the opportunity to be able to work with them again in the future.
Answer from pro:
Thank you so much for your thoughtful and detailed testimonial! It was truly a pleasure working with you on your basement finishing project, and we're thrilled to hear you’re satisfied with both the process and the results. At Harmony, we strive to deliver not only quality workmanship but also a smooth and enjoyable experience from start to finish. It’s wonderful to know that Diego, Stefany, Sasha, and Roy contributed to making this journey a success for you. Your kind words affirm the dedication of our team, and we’re grateful for the opportunity to bring your vision to life. We’d be honored to collaborate with you again on future projects. Thank you for recommending us—we truly appreciate your support!
Reply created 30 Dec 2024
Review from Yohan Arellano
Rating: 5 out of 5
Review left on 11 Dec 2024
Basement Renovation for 2nd Unit
My wife and I have been looking for a reputable basement renovation company. I reached out to Harmony Basement and from the very first meeting, we feel the professionalism from Diego, Sasha and Stephanie. The project was seamless from the start, from getting the building permit for the second unit up to the final city inspection. Sasha did a very good job of the schedule, hence project was finish on time. Roy, who is the supervisor of the project was excellent and approachable when we have questions and some minor issues that needs to be addressed. The subcontractors the company hire to do the install for each phase of the project are all certified professionals. Special mention to Julian and team who did the carpentry and millwork, mtec team who did the electrical and to the other teams for there exceptional work. Everything was up to standard. I highly recommend Harmony Basements (Renovation). You will have no regrets, and peace of mind for me is must for these type of projects.
Answer from pro:
Thank you for your kind words and detailed feedback! We’re delighted to hear about your seamless experience with Harmony Basements and that our team, including Diego, Sasha, Stephanie, Roy, and all the skilled trades, delivered exceptional service. We’re proud to provide peace of mind by ensuring every aspect of the project meets the highest standards. Your recommendation means a lot to us, and we’re grateful for the opportunity to bring your vision to life. Thank you for trusting Harmony Basements!
Reply created 12 Dec 2024
Review from Jamus Carson
Rating: 5 out of 5
Review left on 19 Nov 2024
Finishing Our Basement
Harmony Basements were incredibly professional and organized throughout the entire process of finishing our basement. Their clear communication and speedy timeline made the whole project much less stressful. Thank you, Harmony!
Answer from pro:
Thank you for your wonderful feedback! We’re thrilled to hear you had a positive experience with Harmony Basements. Clear communication and efficient timelines are at the heart of what we do, and it’s rewarding to know they made your project less stressful. Thank you for trusting us with your basement transformation!
Reply created 12 Dec 2024
Review from Maurice Bennett
Rating: 5 out of 5
Review left on 5 Apr 2024
Harmony Basements Delightfully Brought Our Dream To Life!
Words can scarcely capture the level of satisfaction and delight we've experienced with Harmony Basements' work on our previously unfinished basement. From the get-go, it was clear we were in capable hands. Working with Diego, Roy, and their proficient team felt less like a contractual job and more like a harmonious collaboration with skilled friends. The meticulous attention to detail exhibited by the team was nothing short of phenomenal. Every aspect, no matter how minute, was deliberated upon and executed with precision. This incredible focus ensured that the finished basement not only met but surpassed our wildest expectations. Time management is another area where Harmony shines. Their punctuality and efficiency were remarkable - a rarity in renovation projects. The team consistently arrived on time, ready to tackle the day's tasks with vigor and unmatched expertise. Moreover, Harmonys approach to options and upgrades was refreshingly client-centric. They never pushed for unnecessary additions. Instead, Diego, Roy, and the team presented each potential upgrade's pros and cons in a clear, understandable manner, always prioritizing what was best for us and our unique needs. The outcome? A basement that has become the new heart of our home. It's a space that reflects our taste and needs, thanks to Harmony's flexibility and willingness to adapt to our vision. If you're on the fence about who to trust with your basement renovation, let our experience sway you. Harmony Basements is a company that not only builds beautiful spaces but also builds lasting relationships through their integrity, craftsmanship, and unwavering commitment to client satisfaction. We wholeheartedly recommend them for any renovation needs.
Answer from pro:
Wow, we are truly touched by your glowing review! Thank you so much for taking the time to share your experience with us. It was an absolute pleasure working with you on your basement renovation, and we're thrilled to hear that you're delighted with the results. Diego, Roy, and the rest of our team take great pride in delivering exceptional craftsmanship and personalized service to each of our clients, and we're thrilled that it made a difference for you. Your satisfaction is our top priority, and we're grateful for the trust you've placed in us. We're delighted that your basement has become a space that truly reflects your taste and needs. Thank you for recommending Harmony Basements. we're here for you whenever you need us. Cheers to many wonderful memories in your newly transformed space!
Reply created 6 Apr 2024
Review from Customer of Harmony Basements
Rating: 5 out of 5
Review left on 17 Mar 2024
We’re so happy with our new basement
The Harmony Basement team did an amazing job on our basement. It was fast and top quality work. They made the entire experience so easy. Thank you to your amazing team for the great work.
Answer from pro:
Thank you for your kind words about our team and for entrusting us with your basement renovation. We're thrilled you're pleased with the results and hope you enjoy your newly transformed space for many years. Looking forward to collaborating on your next project!
Reply created 23 Mar 2024
Review from Customer of Harmony Basements
Rating: 5 out of 5
Review left on 21 Nov 2023
Basement Reno
Our basement was unfinished for 20+ years so the team had to basically start from scratch. Its now unrecognizable, we cant even imagine how it used to be! Its modern, cozy and looks great. Everyone that comes into the space loves it. Everyone at Harmony is kind and helpful and keeps you involved throughout the process. Would definitely have them do another project in the future :)
Answer from pro:
Thank you, looking forward to working with you in the future. Enjoy your new basement.
Reply created 24 Nov 2023
Review from HomeOwner
Rating: 5 out of 5
Review left on 21 Nov 2023
Basement Completion
This was the best company ever. Very smooth and zero stress. They gave us an estimation completion time of 6weeks and it got done in 4weeks. We are very satisfied with our experience. The project manager kept in touch from start to finish. Great communication skills. All the people working also amazing and friendly. I will recommend them for sure
Answer from pro:
Thanks for your review Nimo. Our team had a great time working with you and your family. It was a great pleasure serving you. The Harmony Basements team www.harmonybasements.ca
Reply created 21 Nov 2023
Review from Kirk DelPino
Rating: 1 out of 5
Review left on 21 Oct 2023
Basement Renovation
We recently had our basement renovated with your company at a cost of about $80,000. There are a few things that we did not like, appreciate and was very insulted with during this renovation, mainly by the person that we signed with. - there was no option to pay any part of this renovation by Credit card, especially the down payment. - The payment schedule was not very realistic because it was too much upfront before completion of job. We should have made contract to state half up front and balance paid on completion of job. - The bathroom shower is too small and if we had the opportunity to see the size of the doors up front, we would have chosen differently. - We should have had the bin that was supplied, to be parked in the road to avoid tickets on the homeowner vehicles parked on the road - We discussed that the egress window would be done after the final electrical quote, but they went ahead and said we would be charged for the window anyway since it was in the contract. Seems very unfair - During construction We had a concern about the breaker going off and it took four days before they came to check. All you had to say was he was the best electrician you had. - We feel that the additional outdoor light and plug that the electrician and your company charged ($500) was way overpriced. When I checked around, it should have only cost half of that. - When we asked the framer to place an extra piece of wood between the aluminum studs to hold brackets for television, you wanted to charge extra. We ended up getting a board and a few screws to do it ourselves. - The appliances that were disconnected by your company should have been (at least) reconnected by your company, like the washer/dryer. - After you found a cheaper vendor for us to do our side door, you insisted that we pay extra to patch up the drywall around the door AND build a new step. You would not allow your workman to do the drywall patch up only since we wanted to save money and build the step ourselves. Because of that we had to find someone to do the drywall patch up. - You drilled into us that it was in contract every time we tried to reason with you to no avail. - The customer service was better with most of your workmen than you - Even after changing our work duties to accommodate your work schedule, the completion date was still late. - When one of our cheque payments were late, you threatened to stop work and delay the job. - We have paid you all owed to your company as instructed but feel that more could have been done to make us feel like we were not being taken advantage of. - One other thing, we feel that extra materials were ordered and charged to us, BUT a lot of materials were taken back (as per contract) but we should have received a credit for those materials returned. All the other work was done satisfactorily and we are happy with working with the different workmen, namely Roy and Eduardo, but as for recommending your company, it will be hard. Thank you, Del Pino
Answer from pro:
Hi Mr. Del Pino, It's Diego replying to you directly. When we first met at our showroom and decor studio, I personally explained all the details of our comprehensive scope of work, floor plan and agreement. Nothing was hidden or misled. No high pressure tactics for signing. The payment schedule was always clear and you agreed to pay on time. We served you with great pleasure, like we always do with all customers. It is very unfortunate we couldn't have a great experience working together on this project. The 1st payment was due when we started demolition on Aug 17 but got paid on Aug 21, 5 days later. Then all weekly payments were always late. When the project was about to be completed, a week before completion, the 4th out of the 5th payment payment was due, we advised that if we didn't receive it on time, the project was going on hold until we receive the payment and were able to reschedule our trades, you mentioned that the personal cheques were ordered but didn't arrive and that we had to wait, and if hat to stop the project you were fine with it. We asked you could buy another bank draft or certified cheque like before, but you said you didn't have time and didn't want to pay 20-30$ fee at the bank. Did we stopstopped the project? No, we did not, we continued without payment again, we buidbuild from 10 to 15 projects at the same time and we know that if we stop, who knows when we can go back. Then this review wasn't going to be a 2-Stars but 1* The project was completed within the 4-6 weeks allowance we have for all projects. On time! We have many honest 10-Star reviews here in HomeStars from very satisfied customers, anyone reading this comments from Mr. Del Pino will understand that we couldn't please him because we didn't do things for free, we order always extra materials so trades don't run out in the middle of the job, the agreement indicates that all leftover materials belong to Harmony Basements. It's also noted that we don't install appliances or electronics. We're very compassionate, fair and honest Mr. Del Pino, you forgot to mention that we helped you correct a structural issues we found in the basement support beam after demolition was completed, at no additional cost. You shared with us that you'd extended to the limits with this quality basement renovation and couldn't afford to buy anything else; so why not help a value customer! Unfortunately we couldn't absorb a few other things. We couldn't cancell the new egress window you had in our agreement for 2 reasons: 1. liability purposes, because it was for a bedroom so it's a requirement.. and 2. We custom custom ordered it right after you signed the agreement. As per the cheaper vendor for the entrance, you dealt directly with him, we don't do illegal separate entrances without engineering drawings and permits. you paid him directly and knew that the interior of the opening required to be fixed, and to modify the staircase. Our trades had a work order based on the agreement, anything above that, you know that was extra. We hope you enjoy this new basement for many years to come, and if you ever need anything related to the project just completed, such as a warranty service call, please do not hesitate to contact our support line, and a technician will be with you promptly. Thank you for your business! Diego Botia Harmony Basements Corp. 905-669-9039 Info@harmonybasements.ca
Reply created 26 Oct 2023
Review from Customer of Harmony Basements
Rating: 5 out of 5
Review left on 27 Sep 2023
Wonderful renovation team
Diego, Roy, and their team did an amazing job, from start to finish! Diego was very professional and prompt in coming by and providing a detailed quote. Their prices were comparable but Diego went the extra mile eith providing a thoughtful quote with everything that we would need. Our project manager Roy was fantastic, always coming by to oversee the contractors and making sure that the quality of work was there. Could not be happier with the finished project and worth every penny! They were also perfectly on schedule, if not done early, which is unheard of for contractors!! Would 100% recommend!
Answer from pro:
Thanks for the feedback, we appreciate your business.
Reply created 4 Oct 2023
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Aug 2023
Best Basement Design & Build Firm in the GTA
You won't find a better design and build firm to build your basement than Harmony. I had specific requirements for mold-free materials and insulation. Virtually every other contractor I discussed the project with was not interested in the labour intensive nature of providing a continuous insulation solution other than Harmony. From the initial design consultation with Diego all the way through to the implementation and build, the service was top-notch. This company builds thing the right way. At all stages, the necessary permits were pulled. Navigating the permit process with the City of Toronto was especially challenging, but Harmony worked diligently. Special thanks to Diego, Roy and the rest of the Harmony team. Diego in particular is a talented architect and designer and made many wonderful suggestions. Roy was fantastic at shepherding the build from beginning to end. The end result is superb. A basement by Harmony will truly increase the value of your home. Thanks Harmony!
Answer from pro:
Thank you for your kind words Tim! We're glad you're happy with our turnkey basement solutions. We strive to provide the best possible experience from design to completion for all of our clients. We'll see you in the next project, we're launching our new Harmony websites: www.HarmonyKitchens.ca and www.HarmonyBathrooms.ca - Our customers asked for it for their homes, after hundreds of successful kitchens and bathrooms in basements. Diego Botia Harmony Basements Corp. www.HarmonyBasements.ca 905-669-9039 Dream Decor Studio: 156 Chrislea Rd Unit 4 Woodbridge On L4L8V1
Reply created 25 Aug 2023