Maple Leaf Appliance Repair reviews (172)

I had a frustrating 5 day experience with the company that was quite dismissive of anything I had to say and even worse what my wife had to say. When I called, I had already determined that there was an issue with the defrost circuit. I am not a appliance technician nor claimed to be, but am a Master Electrician and Engineering Technologist so I know a fair bit about how circuits and process loops should work. I asked them (via my wife) to check the defrost circuit because I knew it wasn’t working properly, but not sure why. When the guy came he spent an hour without checking the defrost and told my wife it was the compressor system and it would be over a $1000 to replace and recommended we buy a new one. His reasoning was that the bottom half of the coils were not frosted nearly as much the top so the refrigerant wasn’t distributing to all the evap coils. I tried to explain to him and his managers that it was because I had been manually running the heater (bypassed control board) so it could defrost to keep using the fridge. I was treated like some dummy when I asked for a refund and told that their tech was a 30yr pro and he basically doesn’t make mistakes. When I challenged the diagnosis they became defensive so I took apart the freezer again and took a picture of the evenly distributed frost and sent it them. Then their attitudes changed. In the end, the tech and manager did offer an apology because I had proven what they wouldn't listen to, but did not stick to the 100% money back guarantee they offer. They offered to come and try and fix the defrost, but I would rather lose $110 for the visit then deal with them again. They did refund the portion for time the tech was there ($90), but not the associated GST (~$5). To top it off, the tech didn’t put all 6 screws back into the rails that holds the freezer door. There’s supposed to be 3 per side and now there’s only 2 per side and I couldn’t find them anywhere. I’ve asked them to come and put them back, but they suggested I go find them and they’ll reimburse me. I don’t have time for that and they never did return my call. I've since had it fixed by others Poor experience all around.

Gino arrived on time and identified and corrected the problem quickly and efficiently. He was very professional, personable and caring. Excellent service. Thanks again Gino. R

plaint Description: On July 19 a technician came to fix the ice maker on my fridge. He said Samsung fridges usually just need to be turned off and back on to reset them. So he turned it off and back on and I paid 105.00. Unfortunately I wasn't asked to do that prior to him coming out- the appointment was made 2 days before. He told me that should work and if it didn't I'd need a new ice maker. It didn't work, but I went out of town right after and contacted them to find out about getting a new ice maker when I returned. I had the appointment setup for August 3, based on the info I was given by the service rep.- 207.00 for part and 95.00 for labour. Then I got a call that day from the technician telling me it would be 250.00 for the labour- for a 30 minute call and that he wouldn't take off the 105. service fee I already paid because I didn't fix it at the initial call. I had to remind him that he told me to wait to see if the reset worked, but he said he didn't remember me or my fridge. He told me to call the office if I had an issue. After calling the office the labour charge was reduced to 150.00, so I agreed to do it. Then I found out he wasn't able to make the scheduled appointment. I was then told the technician was now sure that I need a new control board, so I had to wait until August 8 for the part. That astonished me because he put on the invoice that I needed a new ice maker if the reset didn't work. Then he didn't remember me at all! Then without looking at my fridge he now knew I needed a new control board. However I couldn't get an actual quote before agreeing to the call because there are three control boards and he didn't know which one needed replacing. That was the last straw for me so I asked for a refund since they didn't fix my fridge and I lost all confidence that they knew what they were doing. I was told when I booked the initial appointment that I would not be charged anything if they couldn't fix the problem. I shared my concerns with the manager who passed it on to the owner. Neither one expressed any concern or offered any assistance. I was told by the owner, Vlad, that although he wasn’t born in Canada he still knows the meaning of the word CAN’T- really!?? Since they say they can fix the problem I can't decline service for any reason and expect a refund of the service fee. I'm not sure they can fix the problem and I'm not willing to keep paying and hoping for the best. I'm also not willing to let the technician back into my home after his rude behaviour and seeming unwillingness to fix my fridge!

We had a dishwasher leak. The initial call was a pleasant experience. After describing our situation, we were told it sounds like either the inlet valve or the hose, which will cost approximately $200 for the service fee + cost of the part. The technician who was on time and very polite and professional. Our main dissatisfaction came from the ambiguous final charge of $405. After the in-house diagnostics, the technician told us the TOTAL would be $385 including the part ($150) and taxes. However, after finishing, the technician said the total is $405 because of an additional service charge ($20) due to our unique dishwasher model (we have a Samsung). This felt out of the blue, especially since we were only informed at the very end. The receipt also did not specify for what we were charged. It just stated that we paid $405 in cash. The potential for hidden fees even after the initial in-house assessment is the main reason we will not be returning.

Alex came to my home for a service call today. He was on time, exceptionally professional, polite, and knowledgeable. It turned out the item I had called to have checked was fine after all (it was more of a safety check on my part), so he asked if I had questions about any of my other appliances while he was there. He looked at a couple of other things for me, and explained how things worked. You just don’t often get this level of quality professionalism very often any more. Maple Leaf Appliances is definitely my new appliance repair company from now on!

My dishwasher had stopped draining and getting our dishes clean, so I went on a hunt for an appliance repair company. I called seven different places, and every person who answered the phone acted as if I was interrupting them or bothering them by calling and were very short with me. Most of the companies also told me they would not be able to come by for a few days. This was not the case with A-Repair! As soon as I called, the gentleman I spoke with was very pleasant and helpful, as was the repair man when he called to confirm my address. While doing the job, the repair man was very nice, explained things really well, and had no problem contacting the landlord to sort out payment information. He was also in and out quickly! Dishwasher is running great, and I already have relatives who have thrown out their old appliance repair contacts to replace it with A-Repair. It's cheesy, but phone etiquette really does go a long way! Keep up the awesome customer service guys!

I have needed 3 different appliance repairs in the last 3 months (when it rains it pours). Got online and read all the reviews and chose these guys. Jess was assigned the first time and I called him back when I needed the next 2 repairs. He was able to come the same day on 2 occasions and at 9:00 am the next morning for my third call. He is the sweetest guy, very fast and very strong. The last time he came he worked tirelessly and finally figured out the issue. I will call a Jess every time and I will recommend these guys to others. Sounds like they're all really good.

I first put my request for service 6 weeks ago. I have a Miele dishwasher in a condo I rent out that stopped working. The tech came out on time as scheduled. We paid $120 for the service and was advised a part needed to be ordered but it would take about 4 weeks to come from Europe. We waited the 4 weeks and followed up, was told his tech is away on vacation and the part should arrive in the next week. Called them again the next week. Was told tech should come out again by end of the week. Got a call mid week to tell us his tech will be phoning us to arrange appointment. Never got a call. Called them back, was told he asked tech to call us and will tell him again. Never got a call. Finally we sent an email telling them to forget even coming back or contacting us again as we are going with Miele for the repair. Was told by Miele, parts don't usually take that long unless they opt for ground shipping to save on cost. EVERY SINGLE time they apologize for not getting back to us when we call. We were always the ones to try and contact them. Follow up is zero and customer service very poor! I would never recommend them to anyone. I'm surprised to see they have any positive reviews at all. Losing the $120 for the initial call is more than worth not needing to deal with these people again.

While visiting my daughter in Calgary her Frigidair dishwasher would not drain so on Monday I started reading reviews on HomeStars for a reliable company to come out and repair it......after much research I called another company (THAT I WILL NOT NAME) and they came on Tuesday to look at the dishwasher, the technician pushed to drain the water and it drained so he said "it is the liquid Cascade dishwasher soap" Wednesday I used the machine and it didn't drain. I was very angry because I live in Edmonton and needed to have it fixed before I left Calgary on Friday. So I called Maple Leaf Appliance and they were very friendly and had a service technician out a couple of hours later. He asked me to explain the issue and proceeded to take the dishwasher out and layed on his belly to get to the underneath of the machine. It took him a while but he discovered a nut shell in the drain line. Then he explained to me how that nutshell could stop the machine from draining. Yes I want to thank him Jess you did a fantastic job and you were not afraid to get your hands wet. If you have any appliance problems call "MAPLE LEAF APPLIANCE"

The company responded to my request very quickly. The technician arrived the next day I put out the request and was polite and professional. I would certainly recommend this company.