Furnace Family reviews (405)

We had great service a year ago in Edmonton when we head the owner on the radio in Calgary we were thrilled they were here. We were planning a new furnace anyway. Called for a no pressure estimate price was good and the installation guys were clean and explained the importance of maitnence. Great company all around

Had concerns with my furnace. Called Furnace Family in the morning and tech, Kevin, showed up soon after. Kevin did an outstanding job going through the entire furnace, ensure everything was working properly. He clearly explained what he was going to do, did it and then explained what he had done. He uncovered a few problems ( eg. cracked blower belt ) which we were not aware of. Again, he showed up on time, complete the work as requested and price / costs was exactly as quoted. Kevin did a fantastic job and ensured I was satisfied before he left.

Extremely professional! Needed a furnace inspection done for my insurance, they were able to get someone out to me within the week. Aaron was extremely thorough and answered all my questions. Work was quick, a small part needed replacing for a reasonable price, and he was also very knowledgeable and able to answer a bunch of questions I had regarding a potential future AC install. I will definitely be using this company again in the future when I'm looking to replace my furnace and get an AC unit installed!

The furnace died late at night called a few companies but no one was answering , furnace family picked up and the tech was on his way. Fixed the furnace for a tenable price considering it was 12 am. Technician was a nice helpful guy even late at night. Thanks will call again.

I required the service of the furnace as well as the installation of a new humidifier. The staff are punctual pleasant and communicate effectively. Good people good products. I think sums it up.

Booked a furnace service appointment with this firm about a week ago. The tech phoned in advance to advise he was on his way and arrived at the appointed time. He came prepared with all tools and supplies (including a relpacement UV light) and did a great job both servicing and explaining what he was doing. Good Covid protocols were followed. My only comment would be that in these times of Covid 19, techs should come prepared with slip on throw away shoe covers. Very happy with the service call.

People always get nervous when they need to call some company to fix or replace something at home, because you never know how it will go and we're really glad we went with the Furnace Family. The service provided by this company was exceptional from the first meeting with Dave for an estimate to installation of our new furnace . Ron and Matt are two highly knowledgeable technicians who did the installation were very friendly, answered our questions and showed us how to operate the system . The job site was cleaned afterward. Strongly recommend Furnace Family for everyone

Wow A.C. Install. We had Furnace Family install a A.C. A month ago the estimator explained things so well we knew they were in a different league. The install was flawless and we have been cool through the hot spell. Great job from a great company. Thanks Furnace Family !!!!

very good services and team. I felt confident with this company so much that I didn't even get any other quote. Without a doubt ill go with them again next time.

I could not be happier than I am with Furnace Family. As is always the case, our AC died on the hottest day of the year. Due to a major heart problem, I overheat very easily. From the first tech who took my after hours call (Matthew), to the attempted cleaning and repair (Justin), to the estimating (Ross) and installation (Jared), it was flawless. They all really went above and beyond. Especially Justin who made sure to completely document the existing system to ensure that there was enough info to proceed without having to return. Extremely professional.