Furnace Family reviews (405)

Thank you for your consistent and friendly service! I have never regretted choosing your company for my new furnace in 2028, and I continue to recommend you.

I get responses quickly, service guys was on time and I get help right away

Technician was on-time, efficient, and explained the results of the inspection and any questions I had very clearly.

Robin and Grant showed up on time. Robin spent time to go through installation questions I had and had a look at the actual furnace to replace. He was very knowledgeable and clear in his explanations. The furnace was installed with lots of care and the installation is very clean and tidy. The furnace is quiet and works like a charm. I highly recommend Family Furnaces!

Provided good advice, walked us through the process and reasoning for the specific unit. Arrived on time and were easy to communicate with.

Arranged for furnace and AC service. Technician Aaron called ahead and showed up as scheduled. Very personable, friendly and knowledgeable in his trade. He identified a couple of issues with the humidifier and the thermostat and took the time to explain them to me. Had to replace the solenoid water valve on the humidifier. Also serviced the AC unit and pointed out the importance of cleaning it properly throughout the season which I was previously unaware of. Invoice was as agreed to. My only concern was the flat rate for the supply and install of the water valve which I felt was somewhat high based on the cost of the identical valve on Amazon and the amount of time spent replacing the defective valve. Overall, a positive experience from Furnace Family.

Great crew, on time, explained how the finished system works in great detail, completely cleaned up after they were done and did a fantastic job.

I needed to have the flue pipe inspected because there was visible corrosion at the joints. A plumber that had been tending to the water heater a few weeks earlier noticed and alerted me to the corrosion when one of the joints broke as he was working. He fixed the joint, and recommended that I have the pipes and furnace checked. After looking online at reviews (including Reddit), Furnace Family kept being recommended by people in Edmonton, so I checked out their website and the reviews they've received. I made a call and had an appointment set up. The technician was very friendly and he was prompt in his arrival. He inspected the vent pipes and determined that, while there was some corrosion, they did not require a full replacement. He replaced one of the joints, and thoroughly tested for any leakage. He inspected the furnace and found nothing of concern. Given the age of the furnace, it was in decent working condition. I was worried that the pipes would have to be completely replaced, or that - worse yet - the furnace might need replacement (it is 22 years old, after all). I was also worried that whoever came might try to upsell an unneeded service or scare me into replacing the furnace prematurely. This was not the case at all. After my experience, I will likely use Family Furnace again, and will recommend them to others.

Furnace Family installed both my AC unit and UV filter in my furnace and both service and quality of work were exceptional. Highly recommend!

THE TECHNICIAN IS VERY KIND AND KNOWLEDGEABLE , HONEST. HE MAKES SURE THAT HE HAS DONE HIS WORKS EFFICIENTLY.