Personal Movers

Rating: 4.7 out of 5

Personal Movers reviews (171)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 4 Mar 2023

    Movers took almost twice as long ..wasted time on my dime

    One mover was very slow and left midway. Move was so far behind by the time they sent another guy, the move ended up to take 13 1/2 hours instead of about 8 . Alfred made me pay for it before they even unloaded the truck!! I have yet to see an invoice, (which he said would be sent) and he has not responded to my damage claim for my tempurpedic king mattress that they didn't wrap and got wet and dirty (pointed out to the mover and he admitted it was on them) and also a broken storage cart. I sent the pics to them. I do not recommend!! They do NOT stand by what they promise.

    Answer from pro:

    Dear Christa, We sincerely apologize for the inconvenience and frustration you experienced during your recent move with us. Your feedback is invaluable to us, and we are grateful for the opportunity to address your concerns. We are glad that we had the chance to speak with you regarding this matter and to provide reimbursement according to our terms and conditions. Ensuring customer satisfaction is our top priority, and we take all complaints seriously. We understand your frustration with the delay during the move. We want to clarify that accurate information regarding the quantity of items to be moved is crucial for providing an accurate quote and planning the logistics of the move effectively. We regret any miscommunication or misunderstanding in this regard. Once again, we apologize for any inconvenience caused and appreciate your understanding. If there are any further issues or concerns you would like to discuss, please do not hesitate to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future. Warm regards, Personal Movers

    Reply created 11 Apr 2024
  • Review from Customer of Personal Movers
    Rating: 5 out of 5
    Review left on 3 Oct 2022

    Helping fill our container to mo e to a new country.

    Repeat job. Great work, enthusiastic and extremely skillful in getting the best fit for furniture safety. Would use them again

    Answer from pro:

    Thank you for taking the time to leave your feedback for us and trusting us with your move once again! We appreciate your time and your business! Kind Regards, Personal Movers

    Reply created 25 Jan 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Sep 2022

    Helped move our mother into assisted living.

    Personal movers were outstanding. They were courteous, quick, and very careful with the furniture. The quote was spot on, I would definitely use them again!

    Answer from pro:

    Thank you for taking the time to leave your feedback for us and trusting us with your move! We appreciate your time and your business! We wish you the best at your new place! Kind Regards, Personal Movers

    Reply created 5 Oct 2022
  • Review from Customer of Personal Movers
    Rating: 5 out of 5
    Review left on 15 Sep 2022

    internal move

    The 2 movers were very efficient and quick. The move took less than an hour.

    Answer from pro:

    Thank you, for taking the time to leave your feedback for us and trusting us with your move! We appreciate your time and your business! We wish you the best at your new place! Kind Regards, Personal Movers

    Reply created 5 Oct 2022
  • Review from Customer of Personal Movers
    Rating: 5 out of 5
    Review left on 15 Sep 2022

    Job well done

    Very professional and knowledgeable service. Imran and his crew did a great job wrapping and handling furniture, and navigating tight hallways was a breeze for these guys. Would recommend.

    Answer from pro:

    Thank you for taking the time to leave your feedback for us and trusting us with your move! We appreciate your time and your business! We wish you the best at your new place! Kind Regards, Personal Movers

    Reply created 5 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Aug 2022

    Move

    From the first email and phone call to Personal Movers the service was great. They kept it simple and walked through everything step by step so I knew what to expect. The 2 gentleman who moved me were professional and nice guys. They worked well together and listened to any direction I had. When they encountered a difficult situation with a neighbour they remained professional and courteous. Overall a great experience through a difficult time for me.

    Answer from pro:

    Thank you for taking the time to leave your valuable feedback/review for us. We appreciate your business and hope that you are enjoying your new home! Kind Regards, Personal Movers

    Reply created 23 Aug 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Aug 2022

    Moving to a condo

    Excellent service. Personal movers were ahead of the schedule and under the estimate. No furniture or personal belongings were damaged. I would strongly recommend them to anyone.

    Answer from pro:

    Thank you, Alexander, for taking the time to leave a feedback/review for us. We appreciate your business and hope you will enjoy your new home! Kind Regards, Personal Movers

    Reply created 22 Aug 2022
  • Review from Customer of Personal Movers
    Rating: 5 out of 5
    Review left on 16 Aug 2022

    Move from house to storage facility

    Responsive administrators; friendly, thorough and efficient movers; would definitely recommend using their services for not only moving, but storage needs as well

    Answer from pro:

    Thank you for taking the time to leave a feedback/review for us. We appreciate your business! Kind Regards, Personal Movers

    Reply created 22 Aug 2022
  • Review from Customer of Personal Movers
    Rating: 5 out of 5
    Review left on 11 Aug 2022

    Internal Move

    The two guys that moved many pieces of furniture around within the house were very professional, respectful and careful. No damages, which was great. I would strongly recommend their services again.

    Answer from pro:

    Thank you for taking the time to leave a feedback/review for us. We appreciate your business! Kind Regards, Personal Movers

    Reply created 16 Aug 2022
  • Review from Customer of Personal Movers
    Rating: 5 out of 5
    Review left on 4 Aug 2022

    Moving my senior Mom.

    We have used this company twice, first time was to an independent/assisted living facility. And now to a higher care facility. The men they sent were very courteous and careful with Mom's furniture. Did the job in the time allotted and the cost was what was quoted. Would recommend them for sure.

    Answer from pro:

    Thank you for taking the time to leave a feedback/review for us. We appreciate you trusting our company once again to move your mom. Kind Regards, Personal Movers

    Reply created 11 Aug 2022
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