Smile Appliances
thank you very much for the kind review.
Reply created 19 Dec 2019Hello to all readers, please read carfully as this client canot do grade one math. here are the details... when our clients call, we tell them that the service call is 100 dollars, and if they decide to go ahead with the job we will advance the 100 towards the labour. we went to this lady and gave her a quote of 270 dollars to fix her dryer... our tech DID not charge her for the service call. big mistake on our side. so just to make sure everyone understands - this lady did not pay 100 dollars , and if she would, her due balance was 170. we came to fix the dryer and charged a total of 270. this lady now have been calling us and asking for 100 dollar refund ( the one she never paid) we tried to explain, but as you can see we got a big 0 that shuold have been a 10 here is the math: if you paid a 100 100+170=270 if you didnt pay 0+270=270 the service call acts as an advance or a deposit any how you want to call it . second of all smile appliances have never ever wrote free service call if we do the work. go to our website and see yourself. so lady i hope you read it and understand. if i would think you deserve to get money back i would give you not only the 100 but the 270. to the rest of the readers call our office 18776235557. have a nice day and keep smiling... :-)
Reply created 24 Jul 2019Thank you so much for the kind review, smile appliances
Reply created 9 Apr 2019thank you so much for the kind review. smile appliances
Reply created 21 Mar 2019Thank you so much for the kind review, smile appliances.
Reply created 5 Mar 2019Hello Mr. Ren, After multiple back and forth emails and multiple phone conversations between yourself and our office (as well as the manufacturer), you have clearly stated that you agreed to the price of the repair prior to the technician proceeding with the labour. Should you have disagreed at the time the tech was there during his visit, the technician would have simply charged you a service call. You also continuously insist that someone promised you an hourly rate, which too was not the case. Unfortunately, at this point there is nothing much that we are able to do as both our office and the manufacturer have spent much time writing emails and speaking to you about your concerns with labour timing. We truly strive to accommodate our customers as much as possible. We apologize that we were unable to fully satisfy your concerns despite having repaired your dryer. We are pleased to assist you in the future if need so.
Reply created 12 Mar 2019Thank you for your prompt review :-)
Reply created 14 Jan 2019