Home Wise Plumbing

Rating: 4.8 out of 5

Home Wise Plumbing reviews (28)

  • Review from John Morelli
    Rating: 4 out of 5
    Review left on 22 Jun 2022

    Review of Plumb-Perfect

    The service was great (David was the plumber). On time, quick, very helpful. Couldn't ask for better! Thank You. Only thing you could do better is payment. Everyone (I think) has access to 'on-line banking', which allows me to send payment directly to your company's account. It takes only seconds to send a payment! (no passwords needed). You need to contact your bank to get on the list of 'payees'. Currently you do not appear to be on the list (I checked). This is a very old system of customer-to-organization payment. I would think everyone is on it by now? It works beautifully.

    Answer from pro:

    Hi John, Thank you for kind review. It was a pleasure serving you! In terms of payment options, I'll accept this as my failure to communicate options correctly to you. We do indeed love to be paid via Etransfer. Beside that we have a link for payment that goes directly to a customer's account on QuickBooks. We could not agree with you more that in these times, some excellent digital options are available between client and service provider. I think there was an unusual delay factor in your case just because our service app doesn't behave well beyond the cell coverage area. Again, thank you for the kind review and for mentioning how we might continue to improve. Dave

    Reply created 22 Jun 2022
  • Review from Melanie Sims
    Rating: 5 out of 5
    Review left on 8 Jan 2022

    Kitchen sink pipe replacement and bathroom sink replacement

    I have used HomeWise twice for plumbing services and I recommend this company to anyone who needs prompt, reasonably priced and great service. Dave was patient and listened to my plumbing concerns and responsive to my needs. He made sure the plumbing job worked efficiently. Shawn was friendly, courteous and efficient. Tianna was sociable and helpful on the phone. I will call HomeWise again when I need more plumbing done.

    Answer from pro:

    Dear Melanie, Thank you so much for taking the time to share your positive review of HomeWise Plumbing with others. We are glad that we were able to take care of these plumbing issues for you, and will be here in your corner should our services ever be needed again. Dave Topelko, owner.

    Reply created 10 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2021

    Hot water heater replacement

    Home Wise installed 17 hot water heaters in our condo building on one day. The plumber at our particular location was completely professional, did a marvelous job, and while I cannot speak for the others, it seemed to me that the entire task was accomplished in a very efficient way, with an excellent staff, and at a very good price.
  • Review from David Berry
    Rating: 5 out of 5
    Review left on 2 Jul 2021

    Bathroom and kitchen renovation

    Home Wise did major work on our old house, replacing ancient fixtures (faucets in both the bathroom and kitchen, bathroom vanity and toilet) as well as new hot and cold pipes throughout, resulting in vastly improved water pressure. Service was fast and efficient and their staff were a pleasure to work with.

    Answer from pro:

    Thank you so much David! Pleasure working with you!

    Reply created 9 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2021

    Prompt, friendly and efficient

    I know enough not to try even simple plumbing jobs myself - and tried several companies to get a small tap repair cared for - but most weren't available for small jobs - but grateful that Home Wise came through - Matthew was friendly, efficient and fixed our problem quickly - gave me some pointers on a couple other plumbing matters and, as a local, even gave me a couple tips about fishing in the area. I will use them again.

    Answer from pro:

    Thank you so much! I just passed this onto Matthew to commend him on his hard work! We are happy to hear you had a good experience with us and we look forward to working with you on any other plumbing related needs you may have in the future

    Reply created 6 Jul 2021
  • Review from Customer of Home Wise Plumbing
    Rating: 5 out of 5
    Review left on 5 Jun 2021

    Hot water tank replacement

    Very dependable, knowledgeable, courteous and easy to work with staff who went above and beyond to satisfactorily complete the job. We had contacted a few other local & non-local hot water tank installers to get quotes for comparison, but they provided nothing other than broken promise install dates, no return phone calls and no interest. Not only did HomeWise book us for the time and date that was convenient for us, they also followed up with a phone call to confirm. Tianna on the telephone was very knowledgeable and made helpful recommendations on which hot water tank was best with the best warranty. Matthew, the plumber/installer, was very professional, efficient & easy to work with. Keep up the good work HomeWise! (We will definitely use you for any future requirements.) We would highly recommend HomeWise to other family members, friends and neighbors. Brian & Betty Sooke BC

    Answer from pro:

    We really appreciate that you took the time to leave us a review and such a glowing one at that! This has been passed on to both Matthew and Tianna who were quite excited to hear that their efforts were noticed. Thank you again for your positive words and we look forward to continuing to work with you in future

    Reply created 10 Jun 2021
  • Review from Jason Bunston
    Rating: 5 out of 5
    Review left on 26 May 2021

    Excellent work, outstanding customer sevice.

    We hired Home Wise for an urgent repair, so our costs included materials, and an additional surcharge for out of zone support which we gladly accepted. We are on a Gulf Island so local specialists are often booked weeks in advance. Our requests was urgent, so we knew we needed to work around schedules. The work was graciously, and thankfully scheduled for the next day. All work was performed to a high standard of care. We would hire them again anytime.

    Answer from pro:

    We're so happy to have been able to help you when you needed us! We look forward to working with you in the future, but we don't wanna be selfish, so we hope your plumbing runs smoothly from here on out!

    Reply created 27 May 2021
  • Review from Customer of Home Wise Plumbing
    Rating: 5 out of 5
    Review left on 9 Dec 2020

    best plumbers on Vancouver Island

    I had a complete water system installed by Home Wise Plumbing. All work was highly professional and the plumbing team was fantastic. Courteous on time and professional !!!! i highly recommend this company.

    Answer from pro:

    Thank you so much for taking the time to leave a review for our company! We really appreciate the positive feedback

    Reply created 10 Dec 2020
  • Review from Customer of Home Wise Plumbing
    Rating: 5 out of 5
    Review left on 20 Oct 2020

    Hot water tank replacement

    Excellent prompt service, same day service. Exceptional installer Cam was friendly and proficient. Tianna in the front office was helpful and knowledgeable. Thanks for your great service. I highly recommend Home Wise Plumbing.

    Answer from pro:

    Thanks so much for your kind words. We're always happy to help!

    Reply created 22 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Dec 2019

    Perimeter drains

    I have used Homewise Plumbing twice now for perimeter drain work at two locations. Both plumbers, Matthew and Anthony, were knowledgeable, respectful of my property, and informative. All the way along explaining to me what was being done and why as well as making every effort to consider my budget. Both plugged drain systems were fixed and are now working perfectly. I will definitely be using Homewise plumbing in the future and highly recommend them!

    Answer from pro:

    Hi Kathie. Thanks so much for your kind words!

    Reply created 17 Dec 2019
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