Simply Smart Home

Rating: 4 out of 5

Simply Smart Home reviews (191)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jun 2018

    nest

    Mr Devraj is really nice and professional . He help me a lot with information about fire protection and smart home system, I really appreciate with that. I really satisfied with his service and the company.

    Answer from pro:

    Dear Zhengmei, Thank you for taking the time to let us know that Devraj provided you with such a positive experience. We will definitely pass along this feedback! We hope his visit was informative for you and your family! Kiara Ramberan Simply Smart Customer Relations

    Reply created 3 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 May 2018

    Excellet services!

    Today Smart Home manager Sagree Mathi came to my home to install Nest Smoke and carbon monoxide alarm for free. I really appreciate his excellent services and nest wonderful products. I strongly recommend Simply Smart Home company and Nest products to everyone!

    Answer from pro:

    Hi there, Thank you so much for the great review. We strive to offer the best customer service and are glad we have succeeded! Kiara

    Reply created 24 May 2018
  • Review from Customer of Simply Smart Home
    Rating: 2 out of 5
    Review left on 5 May 2018

    Experience with new furnace installation

    The company was recommended by Enbridge. The sales representative was polite and knowledgeable and we decided to go ahead. The installer came on time, finished his work in 3 hours. He was in a hurry. When we asked him to test that the new thermostat can start and stop new furnace, he was rude as if we did not understand how it should work , did nothing and left. Then the furnace worked and worked and temperature increased up to 30 degrees against 18 degrees set up by the thermostat. We stopped the furnace manually and called the company again. The technicians was sent same day, they replaced the thermostat, this time they checked that it can manage the furnace.

    Answer from pro:

    Good morning, We are disappointed to hear about your experience for your Furnace installation. We greatly apologize and are happy to hear that the issue was ultimately resolved. Please reach out to us directly at info@simplysmarthome.ca or 1-855-227-7234 so that we may investigate this matter further to help us improve our installation process. Thank you for being a valued customer and we look forward to hearing from you. Kiara

    Reply created 24 May 2018
  • Review from Norm Phann
    Rating: 4 out of 5
    Review left on 16 Feb 2018

    SERVICE AND PEOPLE THAT SUPPORT YOU.

    I had some issues that after contacting the office, they called and offered to work with me. They offered a solution that would make sense. They are a team that wants to grow and continue to resolve any problems respectfully.

    Answer from pro:

    Hi Norm, Thank you so much for taking the time to speak with me. I am glad that we were able to resolve the issue to your satisfaction. Let me know if there is anything else I can do for you! Elisabeth Elisabeth.k@simplysmarthome.ca

    Reply created 22 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Feb 2018

    Happy customer

    Damian and Nat were at my house today through a referral from my friend. They we’re a delight to be around and helped us protect our air conditioner which we felt very satisfied paying for. It’s always good to know people are out there that has your best interest at heart.

    Answer from pro:

    Hi Cynthia, Thank you so much for your review. We strive to offer the best customer service and are glad we have succeeded! Elisabeth

    Reply created 22 Feb 2018
  • Review from Ron Eng
    Rating: 3 out of 5
    Review left on 6 Feb 2018

    Water filtration

    Had a challenging interaction with Simply Smart. My parents were sold a water filtration system they really did not need. We cancelled the contract within 10 days allowed under the Consumer Protection Act clause. In speaking with a representative from Simply Smart stated that there was an $850+tax as a cancellation fee and were not willing to negotiate at all to a reasonable amount. To put this behind my elderly parents, after much back and forth I agreed to pay and posted about my experience online. A day later another representative from Simply Smart called me and told me that they don't charge cancellation fees when cancelling within the Consumer Protection Act timeframe, and that the other representative was incorrect in doing so. They have told me that they are sending me a refund cheque. I've spent a lot of time and energy helping my parents with this issue, and was frustrated with the first representative I spoke to. The second representative on the other hand was very helpful after I wrote about my experience online.

    Answer from pro:

    Hi Ron, Thank you for taking the time to speak with me. I am glad that we resolved the issue and you and your parents are happy. Elisabeth

    Reply created 22 Feb 2018
  • Review from Customer of Simply Smart Home
    Rating: 0 out of 5
    Review left on 28 Dec 2017

    worst response ever

    Furnace stopped working. After multiple attempts and long wait times to get through, after 4 hours waiting for a return call, after booking a 4 hour window for them to come, they did not come. Next day--- The same thing all over again. Hopelessly inconsiderate and incompetent lack of regard for the customer. The worst!

    Answer from pro:

    We sorry things did not go as expected, and our apologies for the inconvenience and would like to address the issue as soon as possible. Unfortunately, we couldn’t find your contact information that would identify you as a client, and I invite you to contact me directly by email, at elisabeth.k@simplysmarthome.ca and I will be glad to resolve the issue as promptly as possible!

    Reply created 29 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Nov 2017

    Smart move to go with simply smart home

    Usama did an awesome job with walking us through to clearly understand the cost benefit and savings we are to get with their installs and services. Hats off to the crew as they continually exhibited exceptional customer service despite the fact that they were challenged already with our current failing systems. Having taken the next steps toward having a smart home is the best thing ever since sliced bread!!

    Answer from pro:

    Dear Lady Di, We are ecstatic to hear that you had such a great experience with us. At Simply Smart, we pride ourselves on continuously providing exceptional customer service. We will pass on this awesome feedback to Usama! Enjoy the products in your home! Regards, Kiara Ramberan

    Reply created 16 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2017

    Water heater inspection

    Kyle from Simply Smart Home did an inspection of our water heater today and helped me with all the queastions I had for him concerning that unit. He also was very knowledgable answering my questions about my furnace and water filtration system. Thanks Klye, you did a great job.

    Answer from pro:

    Dear Kellie, thank you for the great review!

    Reply created 25 Oct 2017
  • Review from jerry wowk
    Rating: 5 out of 5
    Review left on 11 Aug 2017

    Nest products

    Sepi is an excellent person to deal with and work with. Very understanding and helpful, and I really appreciate the fact that she came back as soon as possible when I needed her and did a marvelous job for the work done for the nest smart home products and services. She was very pleasant and relaxed even when dealing with all the internet problems and configuration we had to go through with different support teams and so nice about it. I highly recommend her if you ever need any smart home products installed.

    Answer from pro:

    Dear Jerry, thank you for leaving us such a wonderful review! We work hard to provide our customers the best experience possible!

    Reply created 25 Oct 2017
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