Simply Smart Home

Rating: 4 out of 5

Simply Smart Home reviews (191)

  • Review from Customer of Simply Smart Home
    Rating: 0 out of 5
    Review left on 25 Aug 2022

    Water heater sir Purification and carbon cleaner

    My mother had a water heater, carbon filter cleaner and air Purification. Water heater She asked to remove within the cooling off period..carbon cleaner was never serviced and air cleaner was serviced once where the employee took a filter out and never replaced it but did change the 2 remaining filters. This company does not follow manifacters guide line. As at.the time of signing the contract my mother was told.that they would take care of all maintenance wELl that never happened. As per Eric Sabbath a lawyer, said to stop paying.the company. The liens are not legit. My mother has had.dementia for many years now. She doesn't need this head ache I would like you to.send my mom.coies of the liend Sincerely Candice Gabriel Powe of Attorney

    Answer from pro:

    Dear Reviewer, Thank you for reaching out to us and sharing your concerns regarding your mother's account. Unfortunately, after conducting a thorough search, we were unable to locate any account associated with the name and details provided. Our goal is to address this issue and provide your mother with the quality service she deserves. Please contact us at +1 855-227-7234, and we will work towards a resolution.

    Reply created 23 Feb 2023
  • Review from Customer of Simply Smart Home
    Rating: 5 out of 5
    Review left on 18 Aug 2022

    BROKEN AC? A SIMPLY SMART SOLUTION .

    Last week during the heat wave, my AC broke down. After calling Simply Smart to discuss the options i had in terms of replacing my units, they sent over Alex, to install a new Furnace and AC, only a few hours after I called! Alex was very well mannered, explained the units in great depth, and didn't even leave a spec of dust behind. He offered much knowledge relating to the systems and was very professional. The installation itself was really quick and swift, to my surprise! Genuinely happy with the amazing job that Alex did with the installations, and I'm really happy with the responsiveness and urgency Simply Smart had to ensure that I would be without a working AC for the least amount of time. They informed me that they will arrange with a tech to come by ASAP, and so they did, and arrived asap too :)

    Answer from pro:

    Dear Customer, Thank you for your positive feedback! We're delighted to hear that Alex provided excellent service during the installation of your new Furnace and Air Conditioner. We pride ourselves on delivering prompt and professional service, and we're glad that we could address your needs quickly during the heat wave. We appreciate your kind words and thank you for choosing Simply Smart Home.

    Reply created 2 Jun 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Apr 2022

    So Supportive

    Syed was very patient and helpful, in reconnecting our doorbell. He gave us step by step instructions and ensured we were satisfied with the product. Thank you Syed, for calling us back so quickly. Our doorbell works now!!!
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 23 Mar 2022

    Furnace maintenance

    These people never respond quickly, and every-time they visit the “technicians” start acting like salesmen trying to sell you more “maintenance “ schemes with no value. When something breaks, they overcharge you even though you already pay a monthly subscription. We tried to alert to cancel our contract, two months from its end date to make sure they don’t accidentally charge for a term. They refused to make such note or attempt and asked us to call in and cancel after we paid for the last invoice.

    Answer from pro:

    Dear Manny, We appreciate you taking the time to provide us with feedback about your experience with our services. However, we were not able to locate an account associated with Manny Wickhem in our system. We would appreciate it if you could provide us with more details regarding your account, such as the name and the contact information, so we can investigate further and address any issues. Please contact us at +1 855-227-7234 so we can better understand the situation and work to address your concerns.

    Reply created 23 Feb 2023
  • Review from sullyd
    Rating: 1 out of 5
    Review left on 2 Mar 2022

    Snakes! Swindled me for $400

    Customers for 3+ years but when we moved they forced us to buy out the smoke detectors for $400, despite our desire to continue our service plan at our new house. They threatened to call credit agency if I didn't pay it. Apparently in fine print somewhere it says you must contact them 2 weeks after moving - even though when I phoned to advise them of our move, they said nothing of the sort. I asked the lady: "you'd rather lose me as a customer & charge me $400, than transfer our account to the new house and keep me as a customer?" She said "I dont make the rules". So in the end I own 3 Nest Smoke Detectors that I paid $400 for, plus 4+ years of monthly payments. Never again.
  • Review from Customer of Simply Smart Home
    Rating: 5 out of 5
    Review left on 28 Feb 2022

    Thermostat upgrade

    We had the thermostat upgraded to smart. Ashraf was quick and neat in the work he did. Easy communication and helped us with the setting up of the smart device.
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 23 Feb 2022

    Installation - no issues, its after installation no one cares

    The installation was done right on time and as described. Just two weeks after when you call that the apparatus is not working, no one responds on time. I had to call three times to their call center and every time I was told some one will be in touch with me shortly.

    Answer from pro:

    Dear Schhabra, We apologize for any inconvenience. We take customer support very seriously and would like to investigate this matter further to identify the cause of the delay and ensure that our customer support team is providing prompt and effective assistance to our customers. However, we were unable to locate your account using the name provided in your review. If you could please provide us with more information about your account, such as the name and contact information used to set up the account, we will follow up on the issue and work towards resolving the problem as quickly as possible. Please feel free to contact us at +1 855-227-7234, or alternatively, you may send us an email at info@simplysmarthome.ca

    Reply created 23 Feb 2023
  • Review from Customer of Simply Smart Home
    Rating: 5 out of 5
    Review left on 13 Feb 2022

    The Technician came on time, installed the door bell.. work great get alerts

    Technician Moh came on time installed the simply door bell, it has being working ever since. It works very well, get the alerts on time anywhere i am with my phone.
  • Review from Customer of Simply Smart Home
    Rating: 1 out of 5
    Review left on 17 Dec 2021

    Products are good but the service is terrible

    The products are great and are getting serviced properly by Simplysmarthome( paying $200 monthly) however its the worst customer service experience I've ever encountered. I've been dealing with some issue for the past 3 months and have been running in circles with the customer support. The team is incompetent of taking notes or following the process as every new advisor I speak to has minimal understanding of the issue. "We are checking with billing" and "we are contacting our management" are the two statements they use as an excuse to the poor service they offer. There needs to be a better management and better training for the exployees so they can serve their customers better. A note to SimplySmartHome: Its almost 2022, when I hear you say "we don't send emails to customers to notify of their request status", it is beyond acceptable and you should adapt to the changing needs so you can keep your customers informed and start sending invoices as well (Invest some money to improve)

    Answer from pro:

    Dear Reviewer, Thank you for taking the time to share your feedback. We are glad to hear that you find our products great and that they are being serviced properly. However, we apologize for the poor customer service experience you have encountered. In order to work towards resolving the issues you have encountered, we kindly request that you provide us with your name and contract information so that we can investigate the matter further and take appropriate measures to address your concerns. Please feel free to reach out to our customer service team at +1 855-227-7234 and we will do everything we can to assist you.

    Reply created 23 Feb 2023
  • Review from Customer of Simply Smart Home
    Rating: 5 out of 5
    Review left on 28 Oct 2021

    Google Hello doorbell

    Liby installed a Google Nest Doorbell and a Google Hub. He was very knowledgeable and friendly. Answered all my questions and was very patience explaining everything. Well worth the Installation cost!!
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