HomeOwner
Rating: 0 out of 5
Gas Stove Install
Was quoted $240 for new gas stove hookup. Gas line and shut off value already in place but needed new plastic hose to hook up. Technician arrived on time buy had no hose. Was told he would try to get one from a friend which he did and returned later that day. Technician charged us $180 for the hose which I subsequently learned cost under $40 at any hardware store or online. After technician left we could smell gas throughout our kitchen even when stove was off. We contacted the firm to let them know. Next day the technician called in morning to say he would come back and fix that day but he never showed up all day or called to let us know he wasn't coming. The following day he called angry that we were not home when he showed up with no notice and hung up on me when I told him we waited all day the day prior. Despite multiple emails to this firm they have not addressed the over charge for the plastic hose, nor have they fixed the faulty work done by their technician. We have now arraigned for another firm to fix their work and are out the full $475 that this firm took us for. In my opinion the firm has been dishonest with pricing, did faulty work and was completely unresponsive with my attempts to correct the situation. Definitely do not recommend this firm.
Answer from pro:
Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.
Reply created 9 Mar 2023