Appliance Repair Expert

Rating: 3 out of 5

Appliance Repair Expert reviews (403)

  • Review from Brian White
    Rating: 5 out of 5
    Review left on 1 Sep 2022

    Excellent!

    Thank you for putting in my dishwasher last week. I've not stuck at my sink anymore, washing every cup or plate by hand. I'm using them for the first time. I didn't talk much because I had other things to do. But the results were quick and inexpensive.
  • Review from Robert Lavoie
    Rating: 0 out of 5
    Review left on 31 Aug 2022

    Worst experience ever

    Called August 8th..responce time was fast...Gentlemen showed up following day, said item to repair was out of stock...I said how long, response 1 month...I said that long, I will perhaps get a new frig, at that time he said I found a part , I'll be back in 2 days, please pay $ 200, which I did...the gentleman came back, Frig worked for 2 days paid $330.00, then issues came back...I called back, left message, no response, called several times getting through sometimes and was told ever time that someone will call me, Sam who answered the phone twice told me the same thing, " My Manager will call "...no calls...finally after trying the cell number of the gentlemen who attempted to repair, answered my call Friday August 26 stating he would be by tomorrow Saturday August 27...NO SHOW, NO CALL...reached out to him on Monday, NO ANSWER..finally responded by TEXT to say he was to busy....But the best part is he still hasn't called Avoid this company Robert

    Answer from pro:

    Dear Robert! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

    Reply created 22 Sep 2022
  • Review from David Carter
    Rating: 5 out of 5
    Review left on 31 Aug 2022

    Gas Leakage Repair.

    I had a big gas leak not long ago and needed help quickly. I called and asked for service the same day. They were late, but it wasn't their fault. There was a lot of traffic in the area. This has been fixed. So, I was happy. The prices didn't hurt my wallet either.
  • Review from Erik Jenkins
    Rating: 5 out of 5
    Review left on 29 Aug 2022

    Oven Repair!

    I'm a picky customer who only works with the best companies. Appliance Repair Expert has professionals who are highly skilled. My oven needed fixing, but they take a lot of different appliances and do a lot of different things. Good!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2022

    Fixed my washing machine in half an hour!

    There was a broken wire in the machine, and it was fixed quickly and efficiently. The technician was polite and explained to me clearly what the problem was. Im doing laundry now so Im happy!
  • Review from Joseph Ramos
    Rating: 5 out of 5
    Review left on 27 Aug 2022

    Great job!

    I broke the door to my Bosch oven by accident, so I called a service to fix it. He did an excellent job. I can definitely recommend this service because I used it myself and liked it.
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 25 Aug 2022

    Refrigerator repair gone wrong

    ***DO NOT TRUST THIS COMPANY*** Originally charged $200 for a refrigerator repair that did not fix my refrigerator. After calling back and was told by customer service they would re-attend and the fix would be free, quoted over $600 to do the repair by the technician. They refuse to refund $200 for the original repair that did nothing. They don't reply to emails. They don't call back when they promise. They were not honest on more than one occasion. They did not do as promised. Their tactics are simply baiting and switching. Quick to do something and charge, then ignore when you complain their work does not fix the problem. Re response below A very well-worded response by an employee trying to do online damage control. Notice they use the exact same template for other critical reviews. They refer to being awestruck. Definitely not. They were well aware of the situation as it developed. A technician came twice regarding the same problem. I updated customer service promptly. They requested I send the manager an email which I did, I spoke with customer service regarding the issue, and they promised I would receive a callback the same day. There were no callbacks and no replies to my emails. If this company were deeply worried, they would have contacted me directly and refunded me for their service that did not fix my appliance. By the way everyone, I replied to their request to contact the manager via email to explain the situation in detail (for the second time), and THEY STILL HAVE NOT REPLIED. DO NOT TRUST THIS COMPANY.

    Answer from pro:

    Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

    Reply created 31 Aug 2022
  • Review from zakee mohammed
    Rating: 0 out of 5
    Review left on 24 Aug 2022

    Repair LG appliances

    Your technician never came back to finish the job. Told me to tell you to refund the work.

    Answer from pro:

    Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

    Reply created 31 Aug 2022
  • Review from Andrew Davies
    Rating: 5 out of 5
    Review left on 24 Aug 2022

    Gas stove repair

    Last weekend, their technician came to our restaurant to check if the brand-new gas stove that was leaking gas, which we could smell. It was very kind of him to call us a few minutes before he came to make sure we were ready for him. In a short amount of time, he was able to fix the leak. I was happy with the service and the way I was treated.
  • Review from Anthony Mendoza
    Rating: 5 out of 5
    Review left on 23 Aug 2022

    Excellent service

    At home, my mom's Fagor freezer broke down. When I have problems like this, I call an Appliance Repair Expert. This time, I did the same thing. The problem was fixed by a pro, and now everything works. Thank you, my mom was happy. The Thermador fridge doesn't do anything at all. When we went to the first service, they told us to throw it out and buy a new one. I didn't want to spend that much money, so I went to an appliance repair expert. The men there did a miracle and brought it back to life! Now it feels like it's brand new. Thank you!
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