Appliance Repair Expert

Rating: 3 out of 5

Appliance Repair Expert reviews (403)

  • Review from Rob Guty
    Rating: 0 out of 5
    Review left on 21 Aug 2022

    Fridge did not been to be replaced

    Had trouble with my fridge was told it needed to be replaced compressor was done. I unplugged the fridge and then got it going again working just like new. No response from company

    Answer from pro:

    Dear Rob! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

    Reply created 25 Aug 2022
  • Review from Charles Larson
    Rating: 5 out of 5
    Review left on 21 Aug 2022

    Fridge Repair

    Appliance Repair Expert is not the cheapest company in the area, but their prices are in line with the quality of their work. When I asked them to fix my fridge, they went above and beyond.
  • Review from Aviva Shlay
    Rating: 5 out of 5
    Review left on 20 Aug 2022

    Fridge service

    What great service! Kervens went above and beyond to help service me - so friendly and professional. He even contacted me the following day to make sure there were no issues (I have never had that for an appliance repair) Definitely calling him again - thank you Kervens!!
  • Review from Steve Rogers
    Rating: 5 out of 5
    Review left on 20 Aug 2022

    Great work.

    As the manager of an Italian restaurant, I often need services to fix broken appliances. I went online to look for a company where I could work for a long time.
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 18 Aug 2022

    Dryer not repaired....$450 please!

    Dryer not working. 250 plus 2 hrs to replace faulty sensor. $89 estimate fee waived. Sensor replaced. Now main circuit board faulty. New board 250 plus labour. No credit for sensor or not fixing dryer. Money down proverbial drain.

    Answer from pro:

    Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

    Reply created 25 Aug 2022
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Aug 2022

    Washer Repair

    Found Jason on Google and as we like to support local. Couldnt be happier with the service. Will definitely add him to speed dial for all our appliances needs
  • Review from Customer of Appliance Repair Expert
    Rating: 0 out of 5
    Review left on 2 Aug 2022

    lousey servie

    lousy service customer service sucks waited 5 weeks for part and technician couldn't fix washer was here 2 times . son fixed with 17.00 dollar part and he doesn't evan have a pluming degree . dont't waste your money calling these people

    Answer from pro:

    Dear client! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

    Reply created 25 Aug 2022
  • Review from Vangie Vitales
    Rating: 0 out of 5
    Review left on 22 Jul 2022

    Washer repair

    I call in to inquire about the washer repair service, I was offered $30 discount for new customer so I book an expert. The expert came in look at my washer at first he said the filter was dirty and asked me to wash and clean it which I did. Then he still cant make the washer to work and told me that the parts that has problem will take 4 months to order and will cost at least $250. He suggested to just replace the washer. The whole process took him only 15-20 mins. He asked for my payment, I gave my visa without question as I am still in disbelief of the kind of service. After after a few minutes, I check my visa balance and saw $98.79 charges which is more than what I expected. I was promised $80 fee less $30 discount. I really felt dissatisfied with the service.

    Answer from pro:

    Dear Vangie! I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

    Reply created 25 Aug 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 21 Jul 2022

    Middleman virtual company. Avoid at all costs!

    They will subcontract out to smaller companies and don't exist in local spaces, themselves. They list a number of different offices--I looked them up and their addresses are being sold as 'virtual offices' which means fake address. The technician arrived to look at my washing machine and asked what was wrong with it. (apparently dispatch never explained?) I told him it gets extremely loud when in the spin cycle. He then spent around 1 to 2 minutes pressing buttons and shined a flashlight underneath, saw nothing, and told me he couldn't fix it. For this I was charged over $100. He didn't open it, pull it away from the wall, or even listen to a quick cycle. This level of 'diagnosis' could have been done over the phone. Maybe I just got unlucky with the tech they sent, but I'd recommend avoiding them for technicians who won't force you to pay for no work.

    Answer from pro:

    Dear Jeffrey! I am sorry to hear about your experience that was not pleasant regarding our business. It shouldn't have happened and I understand the frustration you feel. We're also shocked by the scenario you have described. We are aware of this and our top management is investigating. We are extremely worried about the experience you have had with us and our company. I will try my best to address any issues you might have regarding our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

    Reply created 22 Jul 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 20 Jul 2022

    Fridge Repair - took the money and ran

    they came same day to diagnose our fridge. was told $300 to fix, needed more Freon. Tech never showed 2 times. No calls on why they couldn't show. Went with a proper repair company. Turns out this company has 85 complaints with BBB!

    Answer from pro:

    Dear Sandra! I am sorry to hear about your experience that was not pleasant regarding our business. It shouldn't have happened and I understand the frustration you feel. We're also shocked by the scenario you have described. We are aware of this and our top management is investigating. We are extremely worried about the experience you have had with us and our company. I will try my best to address any issues you might have regarding our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved

    Reply created 22 Jul 2022
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