Appliance Repair Expert

Rating: 3 out of 5

Appliance Repair Expert reviews (403)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 7 Apr 2022

    Unresponsive

    I am a very unhappy camper for the amount of money they charged to take a sock out from the washer. This was done in less than hour, no new parts replaced but they charged my daughter $271 which is totally unjustified. I have emailed Adam, Andrew, Alexander and no one will return my calls or emails. Very unprofessional. I would advice others to be careful using this company.

    Answer from pro:

    Dear Mkalra! I'm so sorry that you had such a negative experience with our company and client service. That should have never happened, and I completely understand how frustrating this must be for you. The situation you described is astounding for us too. Our upper management is investigating this situation. We are deeply concerned with your experience with our company and I am prioritizing resolving this issue that you faced with our service. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.

    Reply created 5 Jul 2022
  • Review from Maurice Rice
    Rating: 5 out of 5
    Review left on 6 Apr 2022

    Freezers Repair.

    Our restaurant freezers needed repair, but we had no idea who to call. The Appliance Repair Expert was suggested by colleagues. The problem was solved, and we agreed to work together anytime we need assistance with our appliances. Worth every penny!
  • Review from Happy Everyday
    Rating: 1 out of 5
    Review left on 4 Apr 2022

    Bosch Dryer does not work well after 2 months

    needs 6 hours to dry 2 bath towels, 2 hand towels and about 5 face towels?
  • Review from Customer of Appliance Repair Expert
    Rating: 0 out of 5
    Review left on 4 Apr 2022

    Worst customer service

    After coming over to diagnose an issue the repair tech and manager have never returned my calls even after daily calls and escalations. Please do not use their service or recommend them to anyone you know.
  • Review from Sand Fitz
    Rating: 5 out of 5
    Review left on 4 Apr 2022

    Great Service!

    For help with my new dryer, I called this company. They were able to remove my old unit, set up the new one's electrical connection, and provide recommendations on where to put it. It was all very difficult for me, yet they only took about 60 minutes of my time. Thank you so much for your kind works.
  • Review from Lynn Hodges
    Rating: 5 out of 5
    Review left on 2 Apr 2022

    Oven Repair.

    For the las month, I've been doing an experience to see whether my cooking abilities are hopeless or my oven is to blame. When I gave up I decided to call Appliance Repair Expert, their tech discovered that the problem stemmed from the thermostat. Everything was OK again. Thanks.
  • Review from Eloise Sparks
    Rating: 5 out of 5
    Review left on 31 Mar 2022

    Microwave repair.

    I can't believe they fixed my microwave after it had been dreadly damaged during the move! As a result, I was unable to come up with the money for the new appliance. Appliance Repair Expert, you've been a lifesaver. As a result of your intervention, I was spared some additional charges.

    Answer from pro:

    Hi there! Thank you for a great review and your business. Appliance Repair Experts https://appliancerepairexpert.ca/ 1-866-244-6051

    Reply created 1 Apr 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 30 Mar 2022

    Paid hundreds of dollars for a service I did not recieve

    I paid $260 in total 3 months ago to have my fridge fixed. The money paid was a deposit for parts and initial consultation fee. After 3 months the service tech still has not showed up to fix my fridge. Everytime I talked to him he gave me a different story on why he does not have this part. I called the supplier asking about the part ordered and they told me it was picked up but the service tech denied it. There is no phone number to contact a manager. Finally the service tech told me he will send a message to the company to refund me as he never did show up again to install the part. He sent me a photo of the message he sent the company.The manager will not answer my email or return my money even after the service tech told him to. Stay away from this company!!! Heres a photo of the message sent to the company to refund my money
  • Review from Customer of Appliance Repair Expert
    Rating: 1 out of 5
    Review left on 13 Mar 2022

    Bad service

    After paying for them to fix washing machine the machine still leaking I sep up many appointments and they didn't show up Called many times they said they will send someone but no one show up. My washing machine still leaking
  • Review from tara zimmerman
    Rating: 5 out of 5
    Review left on 1 Mar 2022

    Great Suggestion.

    I saw once my how my neighbors requested them to repair their refrigerators. So, when my washing machine broke down, I immediately called them and requested a visit. Unfortunately, the issue was unmanageable regardless of how hard they tried. But, what I loved was that their repairman spent some time recommending the new unit to us. He explained the pros and cons of one or another brand and told us the pricing range to which we should pay attention. Loved them.

    Answer from pro:

    Hi there! Thank you for a great review and your business. Appliance Repair Experts https://appliancerepairexpert.ca/ 1-866-244-6051

    Reply created 1 Apr 2022
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