Appliance Repair Expert reviews (403)

I paid for diagnostic, I was told the problem was the drain and to call a plumber, the plumber looked at the drain, it wasnt the problems when I called back they refused to come back to diagnose the problem unless I paid another $150! I asked why I should pay again when they were wrong the first time, they told me thats their policy and if I want to complain, I need ti email them.

Cancelled service within cancellation policy. Technican still showed up and now they want to charge me. They harassed me up to a week after cancellation. I would never recommend this company

the repair man came for only 5 minutes for the diagnosis and gave me a few possibility of what is wrong with the fridge and the cost that we should be prepared for the repair. When he came back for the second time, he told us that he is not authorized to do the repair job that he had promised to do. It is a horrible experience dealing with this company. After the repare man left, I tried to reach the company by phone, but was hung up. Whoever is seeking for professional job repairing your appliance, do not, not use this appliance repair expert compnay.

I paid a technician $100 to perform a diagnostic on my oven's broken gas valve. He correctly diagnosed the problem and provided me a quote to repair for $616 pre-tax ($280 labour and $336.80 part). The cost of the part seemed excessive based on my own research and so I sought a second opinion. I ultimately chose the second company and paid only $355 pre-tax (labour similar at $260 but part was only $95). My oven now is back in working condition and I feel like I paid a fair price and did not overpay. I would warn others to do their own research before engaging this company as it appears they either are not efficient at sourcing parts or the cost of parts are inflated.

Confirmed for repairman show between 1pm and 5pm. No show, no call. Company forces minimum 3hours cancelation time or $125 charge, but don't bother to call the customer if they don't show.

This company is a joke. We paid over $300 for somebody to come and fix our dishwasher - he did not fix it nor did he give me a price for the part that it supposedly needed. I have gone without my dishwasher working for nearly 2 weeks now. I have tried to contact the manager who has not gotten back to me. Overall they have been incredibly unprofessional, unresponsive, dishonest, incompetent, and their customer service on the phone is very rude. Not sure how they are allowed to be in business if this is how they conduct themselves. Do not contact them if you are in need of anything being repaired. You're better off watching a YouTube video and fixing it by yourself.

This is the message I wrote on the company's review post: "Mateo was able to fix only my dryer. He did not fix my washing machine. After I notified him about his failure in fixing it and sent him the video recording of how it sounded he responded: Honestly, have no other idea what that could be and provided me with a variety of causes for the washers problems. However, when he tried to diagnose it he told me that besides the rotor he could not see anything else that was causing the issue. It was a reassuring remark and sounded like a guarantee. He exchanged the rotor and left, telling me to contact him and let him know how the machine worked. The washer was making the same loud sound as before. At that point I knew that he only made a guess on what the problem with the washer could be. Just to charge me more. When I took a closer look at the old rotor I noticed there was nothing wrong with it. And I did contact Mateo. I asked him to remove the rotor and refund me but, despite him saying he would, he never showed up. Mateo or your company owe me $300 for the part, wrong diagnostic and labour cost on the washer. I view such practices dishonest and I expect that someone, Mateo or his manager, contact me about my refund." I gave them a couple of months to respond but no one contacted me, called nor sent me a letter or email. Actually, I did not even expect any contact after I read some of the comments here. I called them myself and left a message on a voicemail that probably no one listens to and I also contacted their call center and one of their agents promised me that someone would call me. No one did. After reading some of the comments here it appears that the following is their standard method to run this business: If a problem is easy to fix and the cost of doing it is reasonable theyll do it well and the customer should be satisfied. My dryer was such an example, he fixed it and it cost me around $550 (estimate, part and labour) still expensive but at least it was fixed. However, if a problem is complex and costly then whoever appears at your place will make up a fake cause, usually straightforward and cost wise manageable, so that it makes sense for you to agree to fix it. In such a case you will pay for the fake estimate, like I did, and you will pay for a part replacement and labour. Remember, that part is not causing your problem. The part thats causing the problem is too expensive to do but they will not tell you that because this way they risk of scooping up only the estimate charge from you. The cost of fixing the true cause would most likely dissuade you from agreeing to repair it. In my case, it was the drum which was causing the noise in my washing machine. Unfortunately, I found out about it much later. It would have been too expensive for me to agree to a fix. But in order to make sure he was successful in extracting the extra fee from me the guy pointed to the rotor (in perfect condition) which he removed in 2 minutes and later replaced it with the new one (also in 2 minutes). This is the way to make extra $. Of course, he must have known the cause of the problem was the broken drum. I asked two other people in this field later on and they instantly named that cause. But my guy would not disclose it to me. This is very dishonest . Beware of this company but if you decide to use their service make sure you keep the repair guy at your place until you test your appliance. In my case this was problematic because hooking up the washer and running it takes time and my guy was rushing out to see other customers..Of course, he wanted to disappear asap. It was just his excuse to get out right after he charged me. The rest of the story you know from my complain to them above.

The technician came and stood in front of the dishwasher for 10 mins and was playing with his phone all through. did not even look at the dishwasher and said will give me a quote later in the day and till date I have no detail of what is wrong with my dishwasher and despite 3 emails they have not responded to either. Now I receive an email from a debt collection agency. THEY ARE NOT PROFESSIONALS

We paid for the diagnosing visit of $145.00 to get a quote. The guy said it was 'probably' the control board?? We never received a quote. We called another company who identified a different and correct problem. After numerous attempts to call the company, trying to circumvent the endless recordings, I emailed them at least 3 times. I Finally got a call asking me to email the info to them (had done this 3 times already). They emailed me that they would not re-imburse for the work (quote) they didn't do. Something is just wrong here.

We paid $800 and waited 6 weeks for our oven to be repaired and it was never done. Eventually $400 was returned to us. We never had an explanation as to why they didnt pick up the parts or do the work.