HomeStars

Maydone Appliance Repair

Rating: 4.9 out of 5

Maydone Appliance Repair reviews (768)

  • Review from Customer of Maydone Appliance Repair
    Rating: 3 out of 5
    Review left on 23 Sep 2024

    Refrigerator repair

    Technician was outstanding - 5 stars. Front office communication began 5 stars but ended up two stars. They immediately called and went thru the detailed notes I provided on the submission - very professional. From there, nothing happened that they said would happen - notification calls, appointment times. Then the technician had no idea of all the details that the front office requested and confirmed.

    Answer from pro:

    Dear User, We would appreciate your call to our office at 647 558 5825, so we can locate your file and assist with you case. Regards Igor Maydone Appliance

    Reply created 24 Sep 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2024

    Maydone deserves the five star rating.

    My Dacor range would not go to clean because the door would not lock. I called Maydone and they scheduled an appointment for the next week. There technician was on time, and after diagnosing the problem said we needed a new lock mechanism. He also suggested new door hinges. I said to go ahead and prepaid for the parts. They called within a few days to advise the parts were in and scheduled an appointment for today. They called two days ago and said the tech was nearby and could he come at 5 that day. He got here about 7 because of traffic and started to install the new parts. Unfortunately nothing worked. He spent four hours trying different things. The range is 25 years old,and the two parts were just not exactly the right ones. He packed up and I asked him if I would get a refund on the parts. The next day their office called me and told me they were giving me a refund without me asking. I was amazed. I offered to pay more for labour since the tech was here for four hours, but was told it was not necessary. They only added the $ 120 for the service call that would have been a credit if I had used the parts. Very impressive Company.

    Answer from pro:

    Dear Windswept, Thank you for your valuable feedback. It is highly appreciated. We always value our customers and try to do our best. Please feel free to contact us at any time for your future projects. Have a wonderful day :) Igor Maydone Appliance

    Reply created 20 Sep 2024
  • Review from Customer of Maydone Appliance Repair
    Rating: 5 out of 5
    Review left on 19 Sep 2024

    Trustworthy, Professional, Responsive and Courteous

    Maydone came to assess my dishwasher after having been defrauded by another company . They helped me assess the issue, provided solutions and a quote for repair. In the end I bought a new dishwasher but at every point they were kind, responsive and professional. I would highly recommend them!

    Answer from pro:

    Dear Customer, Thank you for your valuable feedback. It is highly appreciated. We always value our customers and try to do our best. Please feel free to contact us at any time for your future projects. Have a wonderful day :) Igor Maydone Appliance

    Reply created 20 Sep 2024
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 19 Sep 2024

    connection of gas line to BBQ

    THE TECHNICIAN SEYED WAS PROMPT, COURTEOUS, CAPABLE AND COMPLETED THE JOB NEEDED TO MY SATISFACTION.

    Answer from pro:

    Dear Customer, Thank you for your valuable feedback. It is highly appreciated. We always value our customers and try to do our best. Please feel free to contact us at any time for your future projects. Have a wonderful day :) Igor Maydone Appliance

    Reply created 20 Sep 2024
  • Review from HomeStars user from York, Ontario
    Rating: 4 out of 5
    Review left on 16 Sep 2024

    Install or Repair Refrigerator

    Maydone correctly assessed why my refrigerator was not cooling in about 10 minutes (defective defrost heater). They tried to source a replacement part but, due to the age of the refrigerator (37 years) were unable to do so.

    Answer from pro:

    Dear Customer, Thank you for your valuable feedback. It is highly appreciated. We always value our customers and try to do our best. Please feel free to contact us at any time for your future projects. Have a wonderful day :) Igor Maydone Appliance

    Reply created 16 Sep 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Sep 2024

    Godsend

    We hired a company to come in and check our refrigerator. They quoted us close to $4000. Thankfully we went with a second opinion and hired maydone. Not only were they extremely professional but there prognosis was much more simplistic and only cost us ~$400. Clearly they know what theyre doing and have their customers best interest at heart!

    Answer from pro:

    Dear Bsorichetti, Thank you for your valuable feedback. It is highly appreciated. We always value our customers and try to do our best. Please feel free to contact us at any time for your future projects. Have a wonderful day :) Igor Maydone Appliance

    Reply created 12 Sep 2024
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 8 Sep 2024

    Not Honest - Updated September 9, 2024

    I had a hose that had come off underneath my washer/dryer combo and Maydone contacted me very quickly. I asked for pricing details or an hourly rate but they managed to avoid a direct answer. I chatted and exchanged emails but they avoided pricing. Technician showed up to repair my washer and charged $282.50 plus tax. As seniors I felt taken advantage of and called around. I was given actual quotes, which of course depended on the work and if parts were needed. 3 quotes were $100 cheaper and one for $75.00. I called Maydone back to voice my concern over the pricing and received several angry and intimidating phone calls back. They agreed to refund $50.00 plus tax. The work was done the beginning of of July. We've never received the refund nor heard from them again. Save yourself a headache and pick another company. September 9th and I just received an angry call from Ramon, the technician, for the bad review. Is there no end to this nightmare? It was not. They called again and offered a refund and then asked if I got the refund if I would delete my review. I said no. 6 intimidating phone calls and 1 phone call to bribe me, plus their response to my post.

    Answer from pro:

    Dear Barbara, It is real nightmare when customer pretends to be a prey. We have provided you with the estimated repair price that you approved. The quote was given to you clearly and you approved and paid it in the end of the repair. Everything is working fine and no concerns with that except that for some reason you decided to call and threaten us with the reviews for the refund. Claiming and blaming that other companies gave you a lower price. In this case you need just refuse the quote and call other company and God knows what results you get there for cheaper repair. We are professional and licensed specialists, fully insured and we stand behind the quality that we provide and that's where the price comes from. We have tried to contact you to resolve the case and you simply hangs up and blames that we called and yelled and threatened you. If you still looking for resolution we appreciate your call. Regards Igor Maydone Appliance

    Reply created 11 Sep 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Sep 2024

    Quick support for fridge

    Fridge water & ice component wasnt working and had a loud beeping sound. Maydone came out the next day when they said they would and fixed it quickly with follow up advice if it were to occur again.

    Answer from pro:

    Dear J2kilbur, Thank you for your valuable feedback. It is highly appreciated. We always value our customers and try to do our best. Please feel free to contact us at any time for your future projects. Have a wonderful day :) Igor Maydone Appliance

    Reply created 5 Sep 2024
  • Review from Ron Kowpak
    Rating: 4 out of 5
    Review left on 3 Sep 2024

    Refrigerator Repair

    Guys(two brothers) came as scheduled(early actually). Fridge fan motor making a lot of noise. They defrosted various areas of the fridge and reset to factory settings. Runs real well now.

    Answer from pro:

    Dear Ron, Thank you for your valuable feedback. It is highly appreciated. We always value our customers and try to do our best. Please feel free to contact us at any time for your future projects. Have a wonderful day :) Igor Maydone Appliance

    Reply created 4 Sep 2024
  • Review from LINGFENG LIAO
    Rating: 5 out of 5
    Review left on 2 Sep 2024

    Great resolution and after service

    We had an issue with our service call but Maydone addressed it promptly. The company does care for the experience of their customers.

    Answer from pro:

    Dear LINGFENG, Thank you very much for providing information from your side. We been trying to get in touch with you to provide more details and resolve the case for you. Please feel free to contact us at your earliest convenience 6475585825 Regards Igor Maydone Appliance

    Reply created 5 Sep 2024
Get in touch