Josh Kestenberg
Dishwasher Repair
Answer from pro:
Dear Josh, Thank you very much for your valuable feedback. We do admit our mistakes and try to improve our service. We do apologize for the phone number confusion in our system and that our team tried to reach out to your tenant instead of you for update. Many factors play in such case and your tenant stayed unresponsive for all that period of time so we were not able to know about this mistake and team persisted calling daily to try to reach the tenant number (We have the record of calls that we can share with you). New unit replacement program - we just started recently and work on making it better. Our partnered stores are involved and it takes time to get a stock available recommendations that can fit to the space of your old appliance. To make sure that no surprises on delivery and you get the best quality models offer. Plus you are getting everything done in one spot: delivery/installation and haul away of the old appliance as usually stores do not offer installations when we give your the full service option. We do apologize that the first mistake frustration crossed the whole experience and we admit and understand that. Hopefully you could give us another chance sometime. Have an amazing day Igor Maydone Appliance
Reply created 4 Jul 2024