Dear Rob,
We have provided you with the quote before doing repair and you approved it.
Not many technicians are able to repair a freon leak and it requires special skills - such repairs are pricy.
If our technician was able to locate the leak in short period of time and repair it quick and efficient - it is just because we had our best sealed system specialist at your place.
Just to remind you that our service comes with the 1 year warranty on the repair.
There is no difference if it is small leak or large leak - when it is related to freon system escaping your fridge and the work scope the same. Your fridge was checked on leaks, repaired and recharged with a freon.
It is just unfortunate that after approving the quote you decide to give us such a rating despite the repair went professional and successful.
We have tried to give you call to understand what would help you in such case and unfortuantely were not able to reach you.
Please give us a call at your earliest convenience so we can discuss it.
Regards
Igor
Maydone Appliance Repair
Reply created 21 Mar 2024