Maydone Appliance Repair reviews (768)

Max and his colleague solved the problem of my blocked defrost drain. They patiently explained what they were doing. Bonus work was that they leveled my frig and cleaned the very dusty area behind the frig's bottom grill; they also gave me advice to clean that area annually and showed me how to pop the grill to get access to the area.

The two repair people were courteous and helpful. They assessed the problem, ordered the part and returned within the week to repair. I paid for the part only on their first visit and the labour on the second visit. My only concern is that the use Square for payment and I don't know how they arrived at the price they charged as Square only gives a total. The price seems a bit high but I was happy to have the repair completed quickly.

My dishwasher wasn’t draining properly so I hired Maydone to have a look at it. They were prompt, explained all the issues fully and repaired the issue. Would definitely hire them again.

My washer agitator was not working. They came and charged an 80 dollar fee for 10 minutes of diagnostic work and said I needed a new agitator assembly. I got a quote from them for $249 labor plus $276 for a new agitator. They would credit the $80 fee towards that. I called a large whirlpool parts company. The agitator assembly costs about $167.69... and it takes less than 5 minutes to swap out the entire agitator...for $249???? But it gets WAY better than that. The parts company told me they virtually never have to replace the whole agitator. They reckoned that the agitator dogs needed replacing and that would fix the problem. I bought the part (4 small pieces of plastic) and replaced them myself with the help of a YouTube video. It took me 15 minutes. The machine works perfectly. Oh...and the cost of the "agitator dogs"?? Two dollars and 68 cents. As a result of this experience, I wrote a scathing HomeStars review. After writing the review, I was called by the owner of the company the next day. He apologized for what had occurred and without my asking or requesting it, issued a refund for the diagnostic fee that was charged (and sent an email confirming the refund). He agreed that what had occurred should not have, and this was an aberration by a repair person who usually did a very good job. He assured me this was not how his company operated and conducted their business and he would be speaking with the repair person about this. He agreed the dogs should have been checked when the agitator was dissembled as it is the commonest source of the problem I had. I appreciate the prompt reply from the business, which shows that they do in fact have appropriate business ethics. I would be prepared to give them another try if something needs repair. The "take-home" here is that one certainly needs to be astute and informed in dealing with any repair company for any issue however.

This company responded to my home stars request for service for our kitchen oven. I provided in the request the oven model number and the error message ( oven fan). The technician came out promptly and confirmed that the fan was faulty and ordered the new part. He came back a few days later and installed a new fan. The service was very prompt, efficient and professional. I would recommend these people to my friends for appliance repair.

My freezer and fridge stopped working and there was ice buildup. I called another place but they never returned my phone message. I wish I had called maydone Fort they picked up right away I gave my information amd the tech was onsite at my house wishing 2 hrs of placing the appointment. He changed his shoes to wear inside and wore a mask as per covid. I showed him the fridge and problem and he quickly diagnosed what the issue was I needed a new temperature controller. Within 30 min Max had finished the work. Very pleased with this service amd technician would highly recommend MayDone.

I never write reviews. In fact, I repair most things myself. This time, I was baffled and frankly out of my league (wife will never read this so I’m safe lol). Max came out next day (awesome), wore a mask as requested, change of shoes and was 100% professional, straightforward, honest and knows his stuff. I’m not sure how often a customer thanks him to find out the fridge repair isn’t worth it and the fridge is going to need to be replaced, but that’s the kind of service I love and recommend. Honest. My dishwasher leaked literally last night, he looked at it and fixed it too. I hope this helps others who like me get a little worried about repairs. This gentleman and team are straight shooters. Thank you Max. Jay

Although pricey (yikes) we were pleased with the fast and courteous service and our washing machine works after a failed service call from Fix Appliances.ca who left us high and dry. Thank you maydone for responding quickly and getting the job done, much appreciated

Max installed a new bake element in my Dacor oven. He was professional and courteous and did a great job. I recommend him highly, and would definitely call Maydone again for appliance repairs.

ORIGINAL REVIEW: Maydone responded to my Homestar query for assistance with fridge freezer. Scheduled service call June 30, 2021 regarding ice forming on top freezer. I also mentioned that the lower fridge was not very cold so I had put dial setting on max cold -took 3 days to take affect. I pointed out icicles were dripping from the ceiling of freezer. I removed contents and he did an inspection. He checked rubber door seals on freezer and fridge areas and increased freezer dial to colder. He said there was too much food blocking circulation and door was not square which he adjusted. With him leaving door opened so long the ice melted. I think the visit lasted about 45 mins and bill came out to $112.99 which would be credited towards the total cost later. The Tech called back 2 days later. I said there was still ice in the freezer. I later called Maydone regarding what to do regarding the ice issue and was told to email them a photo of the ice which they would send to the Tech. It's been over a week and Tech has not reached out to me. The fridge is not any better prior to the service call. Have two additional fridges in the home. Both have zero frost and both are packed with food. Igor from Maydone called me (5 minutes after I submitted my review) offered to send the Tech back to my home as I already paid for the service call. He was very apologetic and tried to be helpful. I suggested wait a few weeks and monitor if this issue doesn't get worse. *UPDATE: Hinge/rubber seal was (45 mins) replaced by Maydone July 27 ($101.70 labour on top of initial service charge) and now only 1.5 weeks later show minimal residual frost. Frost was disappearing prior to the second service call so I don’t know if replacing hinge/seal fixed the issue? So perhaps waiting 5x weeks after first service call helped? IN CONCLUSION: Rating is not always a reliable factor of which contractor to go with. I didn’t find dealing with the Tech all that pleasant. Never smiled, complain about my review and mentioned to me and my niece several times that there was too much (3/4 full) food in freezer. My other fridges are way more packed with no frost. Discovered a company on Homestars. Used their services 2x over the years. They are great and the Tech is very friendly and chatty. He even fixed toilet flushing issue unrelated to the job for free. With the final payment (the $345 charge didn’t include labour) the cost is as follows: Labour $214.69 Freezer door Hinge/ rubber seal $345.12 TOTAL $598.81 In conclusion if I knew the cost of replacing the hinge/rubber seal would cost $600 I would not have bothered. For that price I could live with some frost or use the $$$ towards a new fridge. Would I recommend this Contractor? No. ***Update 7 months later. The refrigerator is not keeping food cold. Milk is going sour quickly. Will be purchasing a new refrigerator.