Dear Ryan,
Thank you very much for your valuable feedback.
We always try our best for our customers. From our side we have done everything possible and as we tried to explain you multiple times that everything works as designed in your system.
It is a simply extreme heat wave weather this summer in Ontario and your high-velocity system looses efficiency over the time and can't keep up in such extreme weather - there is nothing we can do with that to make existing system work better.
Under such conditions your system would overwork extended time and make your evap coil over-frozen and there is no much to do to improve it.
Especially townhouses and the highest floors are affected by suffering deficiency of cold air.
We provided already all possible explanations and recommendations and only upgrading your system to more powerful or improving your ducting system would help - however it is a major investment project to consider.
We do hope it explains the case properly.
Reply created 12 Aug 2025