In early fall I decided to do a redecoration of my condo which included painting of my living room, hall way and kitchen. I had contacted a few painters amongst them Top Shelf. The owner came out and seemed professional. His quote was in the middle range, however after all was said and done with the add ons (an extra coat, hall cupboard painted) that I did agree to, the cost was only $200 less than the more experienced company. In retrospect I should have gone with the more experienced company who would have done a better job. Within 6 weeks of the paint job the areas that were suppose to have been prepped all
cracked. I contacted the owner who was away at the time an told him.
Initially his response was apologetic and said this should never happen
but shortly after he became rude and started making excuses. I had to
wait 3 weeks for him to return even though he had no intention of doing
the repairs himself and felt he should.have sent someone out to repair
it right away. He changed dates and time on me after I booked days off
work and the day he wa suppose to come out he even made the excuse
that his car wouldnt start. I had to call so many time to ensure he was coming out and he even gave me grief about that. His job manager came
out eventually and didthe repairsbut you cAn still see the cracking in few areas. When I called the owner to tell him more repair work neeed to be done, he then replied with " we are not coming out and to,d me if I'm not satisfied to Contact another contractor at my own expense. He then went on to give more excuses saying that it was due to settling, to dryness, and numerous other excuses. Ive had many paint jobs done In the numerous home that I have owned and have never seen paint cracking like this. I had to call repeatedly , purchase my own drop
sheets, cover my own furniture for the repair or it wouldn't have been
done in a timely fashion, and put up with the owners rudeness. The
painter also got paint all over my expensive hardwood floors which he
did eventually have removed. I subsequently found out from the
manager who told me that the majority of painters who did my condo
were subsequently fired due to not being good painters. The owner
never checked the painters work and in the end with a cracked paint
job where I will need to pay more money to have it repaired properly.
The owner even said to me that I was micromanaging the job.
Unfortunately I had to in order to ensure it was done properly because
no one was doing this. I would never hire them again . To me the mark of
a professional company is not how they react when thing go smoothly
but rather how they react when things run into problems. This company
failed miserably. Initially right after the paint job I had given a very
positive review but then the cracking started. I'm so upset!
