I had an issue with our Kitchen Aid Superba condenser oven cutting out. The unit is at least fifteen years old, but worth investigating for repair since I believe it to be a quality product. I dealt with another local company on previous appliance repair matters but they were unavailable so I sourced out ARNI. They indicated that they could visit in just two business days from my date of request. There was some trepidation in using a new service, especially in an industry where customer exploitation is quite common. My concerns were quickly alleviated when Evgeny arrived right on time, politely introduced himself, put covers on his shoes and immediately went into the kitchen and checked out the range to observe any easy to access issues that may be a problem. After thoroughly reviewing the situation, it was established that i would need a couple of vital parts. After a couple of calls, he determined that one part was not available and only available used on E-Bay. The other part was available but quite expensive. He walked me through the math and it was easy to determine that repairing the unit was not an economically viable option. He was at my house for well over an hour and I was only on the hook for the initial visit cost of $80. I found this representative to be fair, reasonable and extremely informative. He answered all my questions and even suggested replacement models to buy, based on features, reputation and parts availability. He was a territic guy. I would use this company again in a heartbeat.
