I just put the car back in the garage, closed the door and heard a strange loud noise. I thought the door was hitting my car but it wasn't in the way. I looked and noticed the door was crooked and I tried to open it but couldn't. I tried to close it fully but couldn't. I then saw the tension cable snapped.
It was a Saturday afternoon and I went to homestars and started calling places. Some were already closed. Some wanted double time to come out same day - basically quoting $350 just to come out and see it. Then I found Avidor and gave him a call.
He said he was close by so he'd come to see it first (no charge) before giving any estimate. He came within 20 minutes (COVID safe - wore a mask and gloves, as did I) and took a look and gave me 3 options - good, very good and perfect. Each was reasonably priced (better than what I heard from other companies I reached - who couldn't come the same day) and I went with the very good option. I could have saved money and gone with the good/effective option but knew this would happen to the other side too, so I fixed them both and changed some other problematic parts too. No pressure, very fair - I could tell he just wanted to do the right thing.
The job was done in about an hour and he adjusted the way the door closes (for 15 years it closed with a thud and it creaked annoyingly) and now it closes softly and without any squeaking.
Very fair pricing, knowledgeable and efficient service. I highly recommend this company.
I hope I don't need to buy a new garage door in the near future but if I do, I will surely call them again.
