Fixify Appliance Repair reviews (471)

Thank you for your feedback. We apologize for the scheduling delay and the technician's late arrival. Mondays are typically our busiest day, but we understand the importance of arriving on time and appreciate your patience. We would also like to clarify that our invoices are sent after the technician completes the inspection and submits the diagnostic report, which is why the invoice is not issued before the assessment is finished. Following the diagnosis, it was determined that your dryer required a new control board. As a first-time customer, we offered a discounted installation fee of only $200, in addition to the cost of the part. Our pricing reflects not only the replacement part itself, but also professional diagnosis, labor, warranty, and service. We respect your landlords' decision to replace the dryer and appreciate the opportunity to assess the appliance. We wish you all the best moving forward.

Thank you for your feedback. We would like to clarify that the $100 service call and diagnostic fee was agreed upon before the appointment was scheduled. This fee covers the technician's travel time, expertise, and professional diagnosis, regardless of how long the inspection takes. An experienced technician can often identify a problem quickly and accurately. During the visit, the technician diagnosed a failed compressor and provided an estimate of $1,300 including installation. The diagnostic fee is only discounted when customers proceed with the repair. We also apologize if the technician's comment was perceived as unprofessional, as this does not reflect our standards. At Fixify, we take pride in providing reliable, honest, and professional appliance repair services. We appreciate your feedback and wish you all the best.

Thank you for your wonderful review! We're glad to hear that Vlad was able to quickly diagnose the issue, obtain the necessary parts, and complete the repair all on the same day. We appreciate your trust in Fixify and are pleased that you were satisfied with the service. Thank you for choosing us, and we look forward to helping you again if you ever need appliance repair services in the future. FIXIFY APPLIANCE REPAIR.

Thank you for your review and for choosing Fixify Appliance Repair. We appreciate your honest feedback. We understand that our pricing may have seemed higher compared to some initial quotes. Our goal is to provide prompt, professional service, accurate diagnostics, and lasting repairs, which is why we focus on sending experienced technicians and completing repairs correctly the first time. We're glad to hear that the technician arrived on time, explained the issue clearly, and was able to complete the repair the same day without the need to wait for parts. While some repairs do not require replacement parts, the cost also reflects the technician's expertise, diagnosis, labor, and the successful resolution of the issue. Thank you again for your business and for sharing your experience. We truly appreciate your trust and are happy we were able to get your dishwasher working again quickly. THE FIXIFY APPLIANCE REPAIR TEAM

Thank you for your kind review! We’re glad to hear your experience was smooth and convenient. We truly appreciate your support and look forward to helping you again whenever you need us. The Fixify Appliance Repair Team

We are sorry to hear that you feel disappointed. During the inspection, the technician found that the dishwasher has a significant buildup of dirt and grease, along with a serious cockroach infestation. Because of the condition of the appliance, additional cleaning and maintenance work are required before the repair can be completed safely and properly. The original repair estimate in its current condition was $495. However, if the dishwasher is cleaned and the infestation is removed beforehand, we can reduce the total repair cost to $380, including the $80 service call already paid. In that case, the remaining balance would be only $300. Our service call fee includes the diagnosis and is applied toward the repair if the customer chooses to proceed. The additional cost is related to the extra labor, time, and sanitation work required due to the appliance’s condition. We always aim to be transparent with our customers and provide the best possible service. Thank you for understanding