Sharp Lines Painting, Wallpaper & Renovations

Rating: 4.9 out of 5

Sharp Lines Painting, Wallpaper & Renovations reviews (93)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 11 Aug 2023

    Do not do business with this company

    Stay away from this company. They did a 'fixed bid' job to paint the outside of our house. They missed painting 10% of the house, sloppily sprayed dark paint onto all the white areas, used multiple different white colours despite us giving specific colours, left garbage everywhere, then kept making unauthorized charges to our credit card. They claimed to have issued credits on our credit card, then issued more charges without the credits coming through. We have to repaint much of the white areas to cover up all the wrong colours. Edging was the worst I have ever seen. They have brought in 2 different crews to fix, and both left without fixing all the issues because it was going to take too much effort. We had to cancel our credit card to stop them from making unauthorized charges. Their bid was $10k, and so far they have charged us $20k. We have had the clean up their garbage, and have been had to hire another company at our own expense to fix the mess they made of our house.

    Answer from pro:

    Dear Derek, We trust this message finds you well. We wanted to address your concerns regarding the paint damages that you experienced. We would like to inform you that our company has taken immediate action by issuing a refund for the aforementioned damages. Furthermore, a dedicated team specializing in touchup work has been dispatched to rectify the situation. We genuinely value your feedback and are committed to ensuring that every customer's experience aligns with our high standards of service. In light of the steps we have taken to address your concerns, we kindly request that you consider updating your review to accurately reflect the recent developments. Thank you for your understanding and for giving us the opportunity to make amends. Your satisfaction remains our priority. Warm regards, Manager

    Reply created 17 Aug 2023
  • Review from Jeffrey Andrews
    Rating: 5 out of 5
    Review left on 11 Jul 2023

    Work Done

    Our painting job has not quite been finished, just some touch ups remaining. Looks good.

    Answer from pro:

    Thanks Jeffrey! We enjoyed working on your project. All the best. Sharp Lines Painting

    Reply created 5 Apr 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2023

    Excellent attention to detail.

    Sharp painting was professional and provided great service. Will definitely use them again. Paul is fantastic and the painting work looks amazing.

    Answer from pro:

    Thanks Billl! We enjoyed working on your project. All the best. Sharp Lines Painting

    Reply created 5 Apr 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2023

    Very Happy

    We were very impressed with the whole process. Costumer service was very helpful from start to finish. And our painter did a fantastic job!

    Answer from pro:

    Thanks so much!

    Reply created 5 Apr 2024
  • Review from Sheikhubaid Qureshi
    Rating: 5 out of 5
    Review left on 13 Dec 2022

    Project

    Phenomenal team. It is awesome to see when great work combines with great people. Thank you so much for being loyal and responsive.
  • Review from Customer of Sharp Lines Painting, Wallpaper & Renovations
    Rating: 5 out of 5
    Review left on 9 Dec 2022

    Services

    Good services. I am fully satisfied with their services. I will surely use their services again. 100 percent recommended.
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 29 Nov 2022

    Great effort to resolve customer service

    EDIT 12/15/22 Paul personally took great efforts to come in and resolve all issues to my satisfaction with guarantees to resolve future issues that we might come across. Also offered to do extra work free of charge, that we hadnt requested, to compensate for the teams issues. He apologized for the work the team had done and advised he had addressed it with them and he really worked to make it right, which we appreciated. Happy to alter this review and understand that mistakes happen. Most companies could learn from Paul on how to recover from a customer service issue. EDIT 11/30/22 Paul returned messages and promised to correct the job quality at no additional charge. Work has been scheduled and will update review after work completed. Team was friendly but not trained in basics of doing a professional or even average quality work. Surfaces were not protected, paint all over new floors and dripped on walls, large unpainted, uneven patches. Didnt paint whole surface, just spot painted. Globs of paint on stair rails, didnt clean surface after sanding, debris embedded in paint, previous colour still showing through and entire areas not painted at all, completely missed rooms. Didnt fill areas of baseboards and said it would be filled with the paint. With all those areas of issues pour out to them, declared they were done on 3rd day. Only needed touch ups. Theres no way. Manager never returned any text or emails or calls.
  • Review from Darren Kelly
    Rating: 5 out of 5
    Review left on 11 Aug 2022

    Exterior Painting

    Professional, responsive and all around, great work. Would hire again for our next painting projects!

    Answer from pro:

    Thanks so much Darren. We are looking forward to another project for you.

    Reply created 12 Aug 2022
  • Review from Tonia Lenk
    Rating: 5 out of 5
    Review left on 26 Apr 2022

    Exterior Bay Door painting

    Sharp Lines Painting gave us a great price, promptly scheduled us in, and made sure we got the right paint for the exterior commercial painting required. The owner got the job done quickly and professionally. They stayed in great communication and made sure to follow up to make sure we were happy with the finished job!
  • Review from Jillian Poole
    Rating: 5 out of 5
    Review left on 12 Feb 2022

    Interior Paint Job- Full condo

    We had great service from the team at Sharp Lines right from our first contact with Paul to the final completion of the job with Wayne and his crew. They were service & detail oriented and had great attitudes, well done!