Superior Plumbing & Heating reviews (218)

Charged me before the work was done and could not fix the problem and did not have all the tools! Had to call roto rooter to fix it for less

BEWARE - READ THROUGH I called Superior Plumbing & Heating to fix a hot water issue and they suggested I needed a new hot water tank .  I agreed because this was an income property and the tenants had a baby and needed hot water asap. I ended up providing my own water heater($700) and paid them 2100 to install it which is already way to much. (they quoted $4500 for them to provide the tank). The house is a duplex and has 2 water heaters as each unit is on its own meter.  The tenant called back shortly after the tech left saying they still had no hot water. I called superior Plumbing a few times to get a tech to come back and got the run around. Luckily I had the techs phone number and he managed to get the service appt for me to come back. When he came back again to check why it wasn't working he and the tenant found out that he actually replaced the wrong water heater. The tenant was with the tech the whole time on the original visit and said that the only thing the tech did before condemning the tank was read the label for the age and then checked the dump valve. He never confirmed if it was actually working or not. I trusted that they were giving me the correct info and they didn't. Now I lost my good water heater as they removed it and refuse to return my calls or offer any compensation and my problem is still not fixed. This is the worst customer service I have ever seen and I would not recommend anyone using this company ever. BEWARE

took less than 1 hr.to replace faucet[that we paid for.so almost 500 dollars for work!!Outragious!Not happy

Quick same day service, high standard, reasonable price to fix a leaking hot water tank. Work completed quickly to a high standard, checking if I was happy with what had been done. The price was nearly half of that of another local plumbing service. Will definitely use again.

We are very thankful for Dave. He came out right before New Year to fix our water filter. He is friendly and knowledgeable. He was able to diagnose and solve the problem with our water filter quickly.

I was extremely happy and appreciate the service provided. The plumber was very friendly and knowledgeable, and answered many of my questions. The cost was also very reasonable. I highly recommend this company.

I appreciated the quick, professional and friendly service of Superior Plumbing .keep up the good work, guys. though i hope I won't need to call you too soon, I know I can rely on you when necessary.

Fast response time. Knowledgeable. Successful communication. Issue re deposit but resolved. Offer different financing options.

Superior Plumbing installed a new shower for us. They were very professional, efficient, responsive, and informative. I had many questions, which were answered very patiently and timely. I would highly recommend them for any plumbing needs.

What is there to say about Superior Plumbing. Genuinely, nothing good, they are extremely over priced and disingenuous with their pricing and quotes. The pump for our well stopped working and so we called Superior Plumbing as they had decent reviews and when I asked them if they knew how to fix/replace well pumps, they said yes. This was the first piece of misleading information. They subcontract out their well repairs and they don't mention it, even if you ask. Dave (some type of manager according to himself) showed up, took a look around and proceeded to tell us that his estimation of the situation will lead to a quote of over $20,000. According to him, there would need to be digging with a bobcat over 8 feet down, a crane to lift the pump out and a new pressure tank, the job was to take about 8 hours. This seemed reasonable so we paid the initial deposit (50% of the initial quote). The next day, the company that was subcontracted showed up, took one look at the well, realized they didn't need to dig or even use a crane and completed the job inside 2.5 hours. Well below the 8 hours quoted. So with no heavy machinery, 1/4 of the quoted work hours actually worked and no pressure tank replacement, one would think the quote would have to be adjusted. Seems reasonable right? Wrong. The quote was exactly the same price. When I asked them to explain to me why this was the case, Dave proceeded to tell me "this is what you agreed to and never in all my years of working for Superior Plumbing have I seen them adjust the quote". This made no sense. How can you charge for hours not worked? Or equipment that wasn't used? We eventually (by some mirical according to Dave) got the quote adjusted by a mere $500 thanks to Dave's "kindness". After asking for an itemized invoice (which according to Dave and the finance department is unheard of and a strange request they have never recieved) the quote magically fell by another $2000. After asking to speak with one of the higher ups in the company, not a single question was answered and much mocking and snickering took place. Then we were threatened with being sent to a collections agency if we didn't pay. It didn't seem to matter to them that we wanted to know what we were paying for. Lo and behold, I got a phone call yesterday that the bill was reduced an additional $3000, when asked to explain why and how such a dramatic drop occurred, again, no answer was given. I was not bothered by the reduction in price, but the hesitancy in which they "explain" anything in any way seemed very disingenuous. Based on my experience, if they assume you have money to spend (larger than average house or a large piece of property) they will actively inflate the price in the hopes you won't notice or care and pay them what they ask. Since this eye opening experience, I have gotten over 10 different quotes and none of them were over $8000 for the same work that was completed. All in all, horrible service and genuinely terrible customer service with a derisive contempt for their customers. Superior Plumbing will gouge you in any way they can. I can't possibly denounce this business and its practices enough. NEVER bother with them, your wallet and peace of mind will appreciate a second opinion. I will now go out of my way to make sure as few people will be taken in by their shady business practices as possible. I will also be contacting the better business bureau of Canada to report this crooked behaviour. Shockingly awful, take your business elsewhere