I appreciated the swift and responsive communication with Edgar from EAS. We settled on a service time window (it was prompt) and communication with the technician Jacob was also responsive. Jacob was very accomodating and understanding about our challenging parking situation and also a very awkward access to the stove with minimal working space. He did a thorough job and diagnosed the issue. He was able to source the part (it's an off-brand stove) and arranged for a quick completion of the job. Both Jacob and Edgar were professional, friendly, and efficient. I will definitely call EAS for our next appliance repair...may that be in the distant future! Thank you both.