Safeway Demo & Environmental Services

Rating: 4.8 out of 5

Safeway Demo & Environmental Services reviews (34)

  • Review from HomeStars user from York, Ontario
    Rating: 1 out of 5
    Review left on 30 Mar 2025

    Repair plaster: My plaster ceiling is bulging and I'm not sure why

    I received a positive lab test from Safeway for asbestos in my house that was never actually completed by the lab listed on the test. I put up a job for plaster repair. Safeway expressed interest in it. Unexpectedly, an employee showed up at my house rather than the person I was originally in contact with. He was unable to answer any questions, or provide much of any info, and began taking an asbestos sample, despite the fact that I never asked for one. I agreed to it in the end. The lab test came back positive. I then conducted asbestos tests throughout my house with another contractor and lab. Strangely, the tests all came back negative, including another test of the exact same spot Safeway tested. When I called the lab that conducted Safeway's test, they claimed that the job number on my test did not exist in their system. They later confirmed after reviewing Safeway's "test" that they never completed it. Safeway did not respond to my email when I asked them about this.

    Answer from pro:

    Thank you for taking the time to share your experience. We sincerely apologize for the confusion and concern this situation has caused. It’s absolutely not the experience we aim to deliver, and we take your feedback very seriously. First and foremost, we’re deeply sorry for the lack of communication and the mix-up regarding the lab results. We understand how alarming and frustrating it must have been to receive conflicting test results and then struggle to get clarity from us. To provide some context, asbestos samples are submitted to our partner labs in batches, which occasionally leads to delays or confusion in tracking job numbers. That said, we completely understand your concern about the lab confirming that your specific job number was not in their system. We are currently following up directly with the lab to thoroughly investigate this matter. Your case has our full attention. If you have any other questions or concerns, I would be happy to speak with you directly. Thank you!

    Reply created 2 May 2025
  • Review from HomeStars user from Mississauga
    Rating: 1 out of 5
    Review left on 5 Mar 2025

    Stop leakage: Clogged drain, Leaking roof, Flooding, Unknown problem

    Answer from pro:

    We’re very sorry to see your low rating and truly apologize if you had a negative experience. Our goal is always to provide quality service and support, and we’d really appreciate the opportunity to better understand what went wrong. If you’re open to it, please feel free to reach out to us directly with more details — we’d love the chance to make things right if possible. Thank you for your time and for sharing your feedback.

    Reply created 2 May 2025
  • Review from rpiticco, Toronto
    Rating: 5 out of 5
    Review left on 24 Jan 2025

    Remove asbestos

    Hired Yves to do an asbestos remediation. Job was more complex than he anticipated but he provided various options and we concluded on an optimal plan that ended up costing less than his original quote. He was honest, prompt, and did an exceptional job. Would highly recommend.

    Answer from pro:

    Really appreciate your review !!! Thank you !!

    Reply created 24 Jan 2025
  • Review from HomeStars user from North York
    Rating: 5 out of 5
    Review left on 22 Jan 2025

    Asbestos Testing

    Answer from pro:

    😊 thank you !

    Reply created 24 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Oct 2024

    Asbestos Kitchen Area

    Absolutely fantastic job and experience! Best asbestos service I ever could have asked for as we have been having problems for months. Thank you to Yves and the team as we really appreciate the hard fast and effective work. Cheers!

    Answer from pro:

    Thank you so much for the lovely feed back ! Means a lot

    Reply created 12 Oct 2024
  • Review from Customer of Safeway Demo & Environmental Services
    Rating: 5 out of 5
    Review left on 10 Jul 2024

    Nice work

    We did asbestos test from him. He explained really nice to us regarding how to procedure. He was very kind and professional.

    Answer from pro:

    Thank you very much, really appreciate you taking the time to leave a review!!!

    Reply created 10 Jul 2024
  • Review from Customer of Safeway Demo & Environmental Services
    Rating: 5 out of 5
    Review left on 29 Jun 2024

    Asbestos Removal

    The ceiling of our washroom started crumbling and, living in an old building, we were worried that it contained asbestos. Yves was super responsive and was able to come the same day to take a sample and to discuss the timeline of the potential removal, if the test was positive. He was very mindful of our concerns, was able to recommend actions based on our situation and did a fantastic job with the removal. Having dealt with many companies and contractors over the years, I can tell that Safeway is truly outstanding.

    Answer from pro:

    Thank you very much, really appreciate you taking the time to leave a review!!! We are happy our services succeeded your expectations.

    Reply created 15 Jul 2024
  • Review from Keriann Tingling
    Rating: 5 out of 5
    Review left on 26 May 2024

    Quick, effective, and accommodating

    Yves was incredible. First of all, I changed the timing for this service 3 times (due to other renovations going over time) and he was always very accommodating and forgiving. He showed up with all his equipment, set up went smoothly and my asbestos tiles are finally gone. Definitely would recommend!

    Answer from pro:

    Hi Keriann Thank you very much, really appreciate you taking the time to leave a review!!! We appreciate the feedback and are glad we succeeded in the task!

    Reply created 15 Jul 2024
  • Review from Lucas Meschino
    Rating: 5 out of 5
    Review left on 1 Apr 2024

    Asbestos Tile Removal

    Yves was excellent to work with. He not only responded quickly to my request (same day), he was able to start an finish in 2 days. They worked very efficiently, and in a very clean manner. Everything was explained thoroughly and I had no doubt that they would get everything completed as promised. I would highly recommend Yves and his crew.

    Answer from pro:

    Hi Lucas, Thank you for taking the time to leave a review!!! We appreciate the feedback and are glad we succeeded in the task!

    Reply created 15 Jul 2024
  • Review from Jon Rodness
    Rating: 5 out of 5
    Review left on 23 Jan 2024

    Asbestos removal

    We had a very small amount of asbestos tape on an old duct that needed to be removed. Eve was amazing at providing a prompt and professional removal service. He was very flexible for scheduling, provided the most reasonable and honest cost, and provided reassurance for safety. Overall perfect job and extremely happy with the outcome.

    Answer from pro:

    Hi Jon, Thank you for taking the time to leave a review!!! We appreciate the feedback and are glad we succeeded in the task!

    Reply created 15 Jul 2024
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