Centra Windows & Install Pros (Calgary) reviews (423)

Review from HomeOwner
Rating: 5 out of 5
Review left on 11 Jan 2019
Old windows removed and new ones installed.
Over the last year we have used Supreme Windows twice to remove some of our 30 year old original windows and install new three pane windows. I thought this would be a real challenge to this company and their installers as we own a two story with a walkout basement. (three levels). There were two extremely difficult and if not dangerous putting their staff in a very precarious positions,, especially with the extra weight of the three panes. I was very concerned for their safety and was relieved when they were finished with no accidents or injuries. Both teams were very professional, talented and courteous. I was very impressed with both teams and would not hesitate to recommend Supreme Windows to our friends and family. Brian Kobe
Answer from pro:
Hello Brian, Thanks for taking the time to review our work. We take safety seriously and ensure that the staff is trained in handling our products. Thanks for your business and recommendation! Enjoy your new windows. Regards, Gordon / Director of Sales and Marketing
Reply created 14 Jan 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 10 Jan 2019
replacement of windows in home
We started our window replacement in 2009 when we renovated our basement and replaced all of the basement windows in a bi-level home. Rick was our salesman back then and was again in spring of 2018 when we started the replacement of windows and doors on the main floor. Rick, the installation crew, and all staff at Supreme Windows are fabulous. You wouldn't even know the crew has been in your home, after the windows have been installed your home and yard is left pristine. We love the windows and are over the moon with our new front door and garden door, which replaced a patio door. I used Supreme because I was witness to a friends home having windows installed by this company. I would recommend them highly and would suggest if you are thinking about new windows to definitely contact this company.
Answer from pro:
Hello Ron and Brenda, Thanks for the 10 Star Review! Rick is an experienced Sales Consultant that provides knowledgeable industry feedback to ensure that your renovation experience goes smoothly. Happy New Year. Regards, Gordon / Director of Sales and Marketing
Reply created 11 Jan 2019
Review from Customer of Centra Windows & Install Pros (Calgary)
Rating: 2 out of 5
Review left on 10 Jan 2019
Fiberglass door & frame
Installer did not fill in around the frame well so cold air blew in. Also the door was not installed properly since cold air blew in around it also. Plus the installer had to put the door knob & latch on and neither of those were put on correctly. The door slab itself is shabby (Supreme Windows gets from another manufacturer in B.C.) it was rough all around the edges. Then I went into the showroom and told them the door they installed didn’t look anything like the showroom door. They ordered me another one which again took a long time, it was too big, so they ordered another one, which took another long time.
Answer from pro:
Hello, Please accept my apology re: the installation of your door. Contact me directly to ensure that the concerns have been rectified. Regards, Gordon / Director of Sales and Marketing
Reply created 11 Jan 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 9 Jan 2019
Windows replaced in 3 bedrooms
The workers that came were very friendly and worked steady for 6 hrs. Ran the vacuum through the bedrooms when done. All bedrooms were upstairs in my townhouse so not an easy task. Very satisfied with their work.
Answer from pro:
Thanks for the 10 Star Review Phyllis. We really appreciate your support and feedback. Enjoy your new windows! Regards, Gordon / Director of Sales and Marketing
Reply created 14 Jan 2019
Review from Laurie Kelly
Rating: 5 out of 5
Review left on 8 Jan 2019
Triple pane, privacy glass on bedroom
Winter is Coming - time to replace north and west windows in a 15yr old home and still get rebate for energy efficiency! Tom measured each window plus assisted us in choosing which way way the windows would open to catch the best breezes. Windows are fabricated locally and were installed several weeks ahead of schedule. For a sash window in a bedroom consider having privacy glass as well as the part that opens not be the bottom half window but the top half window. For egress in a fire we have taken suitable precautions. Dave please pass on our appreciation to your team of installers. Gord to your entire team all the best in 2019. Finally, Tom you were so right the windows are so, so quiet!! Gord’s team of installers were amazing and so meticulous.
Answer from pro:
Laurie, Thanks so much for the detailed review - the entire Supreme Team really strives to ensure that our customers have an exceptional experience. Enjoy your new windows and thank you for your business! Regards, Gordon / Director of Sales and Marketing
Reply created 11 Jan 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Dec 2018
Window replacement
Sean was very helpful and made sure our windows were installed properly and in time for the rest of our renovation.
Answer from pro:
Thanks for the 10 Star Review. Sean strives to ensure that your window renovations go smoothly and as planned. Enjoy your new windows! Regards, Gordon/ Director of Sales and Marketing
Reply created 24 Dec 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 21 Dec 2018
Remove existing windows and replace with new windows
Supreme Windows did an outstanding job on removing our old windows and replacing them with energy efficient windows. Because our condo complex is fairly large, we have now completed 2 of the 3 phases. (Phase 3 is scheduled for Jan 2019.) We have had no issues with the product. The installation team has this down to a science. They're very efficient in getting in, doing the work, cleaning up and then moving onto the next unit. Kudos to the entire Supreme team - Karl, Gord, Craig, Dave, Ken, team Ryan x 2 and team Zach plus all the others that work behind the scenes to get the windows out to the field. Thank you for making the window replacement such a success!
Answer from pro:
Hi Richard, thanks for taking the time to give us such a detailed and fantastic review. Karl and the Installation crews have really enjoyed working with your organization! Regards, Gordon/ Director of Sales and Marketing
Reply created 24 Dec 2018
Review from S Lau
Rating: 5 out of 5
Review left on 11 Dec 2018
Renew New Windows
Very understand customer needs and requirement. Finish within a timeline. Clean up dust after done. Good team spirits.
Answer from pro:
Hello SL, Thanks for the 10 Star Review and your Business! Enjoy your new windows. Regards, Gordon / Director of Sales and Marketing
Reply created 12 Dec 2018
Review from HomeOwner
Rating: 4 out of 5
Review left on 10 Dec 2018
Condo window replacement
Once upon a time they came and replaced our townhouse windows. Then we lived happily ever after.
Answer from pro:
Thanks for the Review and your business! Glad that we could help you live happily! Regards, Gordon / Director of Sales and Marketing
Reply created 10 Dec 2018
Review from Tony V
Rating: 5 out of 5
Review left on 7 Dec 2018
Windows
Quick and professional, done in one day crew worked well and equipment was first class!
Answer from pro:
Hello Tony, Thanks for taking the time and giving us a 10 Star Review! We appreciate the support and your business. Enjoy your new Windows. Regards, Gordon / Director of Sales and Marketing
Reply created 10 Dec 2018