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Centra Windows & Install Pros (Calgary)

Rating: 4.9 out of 5

Centra Windows & Install Pros (Calgary) reviews (423)

  • Review from Customer of Centra Windows & Install Pros (Calgary)
    Rating: 5 out of 5
    Review left on 11 Aug 2018

    Full upstair window Replacement

    Overall experience was excellent. From Jamie Allen, our estimator- who took his time, was respectful, knowledgeable and patient, to Christel and Dimitry from Master Fenestration who did the installation for us. They made little mess and were efficient at getting it all done. When 2 windows were found after the fact to be incorrectly ordered and installed, Jamie made very quick amends to reorder and schedule for a quick reinstall. The product is excellent- made in-house (not outsourced), and in the 10 months that I've had them, I've had no issues. The house is warmer in winter, cooler in summer and quieter year round. I fully recommend supreme. Too bad they are not also in Edmonton- I have friends looking for new windows!

    Answer from pro:

    Thanks for the taking the time and providing such a thoughtful review. Thank-you for your business! Regards, Gordon / Director of Sales and Marketing

    Reply created 13 Aug 2018
  • Review from S. D'Angelo
    Rating: 5 out of 5
    Review left on 30 Jul 2018

    Window Replacement

    This project involved the replacement of all windows in my home. Not only was the work executed in a timely fashion, as promised, but the service team were very kind and professional. They also cleaned up after themselves! The windows are amazing!

    Answer from pro:

    Hello S.D. Thanks for the 10 Star review. We really appreciate it. Enjoy you new windows. Regards, Gordon / Director of Sales and Marketing

    Reply created 30 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2018

    New windows on front of house

    Amazing product and service. Can not say enough about this company and their people.... so happy with the finished look and all the beautiful details. Thrilled to have chosen Supreme Windows and will use them again for any future work. Nice to not have to shop around, these guys are the best.

    Answer from pro:

    Hello Kristen, Thanks for your repeat business and the 10 Star review! regards, Gordon / Director of Sales and Marketing

    Reply created 31 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jul 2018

    all new windows and doors

    Supreme was easy to work with and they were very helpful in helping us decide what we needed for our home as we replaced all the windows and all the doors when the installation time came they were very professional they cleaned up after themselves and the job was done within two three weeks it was perfect and they now look amazing.

    Answer from pro:

    Hello, Thanks for the 10 Star Review. We appreciate the feedback. Enjoy your new windows! Regards, Gordon / Director of Sales and Marketing

    Reply created 3 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2018

    Window replacement

    We did a lot of shopping around prior to choosing Supreme for the replacement of 21 windows in our home. Our experience with the people and the various processes have both been very positive. Karl was knowledgeable and professional throughout the quotation process and in coordinating with the installation planning, install and after install service gross. The installers (TDK) installed all 21 windows in 3 days and worked with us to accommodate our requirements. They were very easy to work with and were very thorough. After installation service has also been effective. We received quick responses to our queries and Supreme dealt with any issues immediately. We are confident in the quality of the product and service has been excellent.

    Answer from pro:

    Hello, Thanks for the thoughtful 10 Star Review and your business! Enjoy your new windows! Regards, Gordon / Director of Sales and Marketing

    Reply created 4 Jul 2018
  • Review from Customer of Centra Windows & Install Pros (Calgary)
    Rating: 4 out of 5
    Review left on 30 Jun 2018

    Job Well Done

    My wife and I had most of our windows in our previous two homes replaced by another local company and were very satisfied with their service. In our present home we chose to go with Supreme partly due to Karl's attention to our needs and partly because there was a promotion on with favourable pricing. Windows arrived on time and installations appear to be very well done. Thus far the quality of their products seem to be of a high grade. Overall we are very satisfied. As for glitches in the process there were a few. One window screen was of an incorrect size, one screen was missing, and a custom moulding for our largest window was also missing. All of these problems were promptly resolved with minimal inconvenience to us. The only other issues appear to be communication problems which may or may not be our own fault. My wife and I spoke with Karl about the needs and expectations surrounding the installations and we had similar, but not the same understandings of what to expect. He was clear in telling us that the painting of the mouldings would be our responsibility, but we must have misunderstood about the removal and re-installment of our window blinds. Also we thought that he had included the re-installation of a "phantom" door screen. Further, we found we were also responsible for painting some window and door frames. Again, apparently we misunderstood. Not big issues, but buyers should be aware that these are responsibilities for them to assume.

    Answer from pro:

    Hello, Thanks for taking the time to review our work. Your comments will be discussed at our next sales meeting. Enjoy your new windows! Regards, Gordon / Director of Sales and Marketing

    Reply created 4 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jun 2018

    Very impressed with Supreme Windows

    This is the third house that Supreme Windows has installed windows in. This company runs like a well oiled machine from Karl giving me a quote to Ryan dropping off the baseboards to the great team (Chrystel, Dimitri and Ian) that installed 10 windows and a double garden door in just 2 days. I would highly recommend this company.

    Answer from pro:

    Hello Kirsten, Thanks for the 10 star review! We strive to provide exceptional customer service! Karl is a consummate professional who has a passion for the industry. Thanks for your business. Regards, Gordon/ Director of Sales and Marketing

    Reply created 26 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2018

    Window replacement

    We got quotes from 4 different companies and decided on supreme windows not the most expensive and not the cheapest. We chose supreme because of the rapport we felt with Karl B. He answered all questions and was very informative as to window performance, as far as window performance I feel their product to be superior.I had researched a lot of products.The installation team we had Krystal,Ian,and Dimitri,were exceptional can’t say enough ,overall we highly recommend this company!

    Answer from pro:

    Thanks Jeff for the detailed 10 Star review! We really appreciate it. Regards, Gordon / Director of Sales and Marketing

    Reply created 27 Jul 2018
  • Review from Matt Sonntag
    Rating: 5 out of 5
    Review left on 22 Jun 2018

    Les is so amazing to deal with

    Had several windows quoted and I nstalled by Les! So amazing to deal with. Got what I wanted, and within a price that worked for me. Recommend him for any condo window replacement that you need!

    Answer from pro:

    Hi Matt, Thanks for the 10 Star Review, we really appreciate it! Les is a top notch Renovation Sales Consultant. Regards, Gordon / Director of Sales and Marketing

    Reply created 25 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jun 2018

    Home window and door replacement

    Replaced all windows and exterier doors in our house. The team did a great job, they were very friendly and courtious. They took their time to install everything properly and with attention to the finishing detail. Everything looks great and we are very happy.

    Answer from pro:

    Hello Kyle, I am so very pleased that you are very happy with your experience with Supreme Windows. Thanks for the positive review! Regards, Gordon/ Director of Sales & Marketing

    Reply created 18 Jun 2018
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