Centra Windows & Install Pros (Calgary) reviews (423)

Good morning Karl, your fellows came out Tuesday and that final piece of trim got installed ‘perfectly’ ! Thanks. I would like to provide you with some feedback regarding the purchase and installation of our windows at our home. Overall the experience was excellent! Your comments, input and guidance was much appreciated during the initial process. Your expertise was also helpful in answering the many questions we had. Thank you! Your team of installers was reassuring from the outset. On time, no nonsense business attitude and their work ethic was excellent! Several minor issues were dealt with promptly . The new windows look and feel great already (the house is much more comfortable and quieter too!). The quality of the windows show throughout. Thanks again and I have to say I would not hesitate to recommend you and Supreme Windows to my friends. Looking forward to working with you again in the future. Regards, Jim and Tina P.

Supreme over the last few months have installed a new front door for us, and most recently, garden doors out to our deck. We were impressed with them right off the bat, as we felt their communications and quotes were brisk and fair. We had a major issue arise at one point, due to an honest mistake by Supreme, which required another trade to be called in for a couple days of work. While this delayed our garden system installation by several weeks, we know that Karl and Dave worked very hard to keep us happy and deal with the issues behind the scenes. Extra costs which undoubtedly were accrued were never brought up with us whatsoever. Supreme immediately assumed responsibility, and the way in which they handled the situation exceeded our expectations. We were so fortunate especially we feel to have had Kevin and Greg install our garden doors. They spent all day ensuring the work was done perfectly and finished attractively, inside and outside the home. They checked in often to ensure I was pleased with the appearance, and specifically the way in which they finished the exterior of the home. We appreciate their hard work and attention to detail immensely. Ryan and his colleague also did very nice work on the front door install. Things could have gone pretty South when we had our problem come up. Instead, Supreme handled things exactly like accountable professionals should, and for this we will undoubtedly use them for our upcoming new windows and recommend them to others. Thanks again Karl and Dave. You were both great.

March 26, 2013 Dear Ms. MacKenna It is no small wonder why Supreme Windows has a reputable name – it is your employees and their workmanship, that help make what it is. This is not my first rodeo at a window install, however, previous experience steered me to do more research on “window companies” to make a better choice second time around; thus my decision to choose Supreme. My experience started with your representative Karl, who came to my home, heard what I had to say, understood what I said, and helped me make a decision based on needs and budget. That was easy. Once the scope and cost was determined, Dave called me to confirm timing and schedule. Move forward to installation day. There is always a little angst when undertaking a renovation, but with installers Kevin and Greg, it was a pleasure. Post introductions, we walked through the house, a few points were clarified then the next thing you know, it was down to business. The effortlessness, the speed, the teamwork was admirable. They moved through their respective roles and did not miss a beat; amazingly efficient. I am quite sure they used telepathy to communicate! Over the course of the day, I had asked small favours from both of them. Not only were my requests fulfilled, but beyond my expectation. Kevin, I cannot thank you enough for going the extra mile on the bedroom window casing. Greg, your window capping work and caulking is impressive! However, what was most rewarding for me was seeing how Greg and Kevin both enjoy what they do; they care about the job and the end result of their work. If asked: “On a scale of 1 to 10, how would you rate Supreme’s windows?” I could not answer fairly because I have yet to experience a winter with 2013 windows vs. vintage 1970! However, if asked: “On a scale of 1 to 10, how would you rate your impression of, and experience with, Supreme Windows ie: the look of the product, the sales process, the installation, the installers and the end result?” I could honestly say 11 out of 10. The people with whom I had the opportunity to work with makes this experience worthy of recommendation to anyone I know. Many thanks to Karl, Dave and especially Kevin and Greg for bringing it all together and ultimately, getting it done. Kindly convey my thanks to each one of them. Sincerely, Marian D. PS. Karl, thanks for the suggestion to cap the basement windows. Nice finished look.

Karl, We would like to thank you so very much for all your help, courtesy and professionalism in helping us choose our front door! We had never purchased a full-window front door with 2 sidelites but you were a godsend with your knowledge and patience in dealing with a couple of rookies. You provided us with all the information and brochures required to help us in our decision and took the time and effort to sit and talk with us, plus answered all of our questions. You had originally quoted us the standard 12 week delivery so we were quite surprised and very happy when we received a call at 8 weeks saying the door was finished and when could they come and install. Again, you and Supreme Windows surprised us with the installation by saying you could actually come by that same week, well, that just made our day and we both walked around for the next couple days with anticipation, anxiety and smiles on our face. The installers were absolutely great and very professional. They came in around noon on the Friday and were gone before 4:00 pm the same day and did an excellent job! The door looks absolutely fabulous and so much better then the pictures in the brochure! We have been very satisfied with the whole process in dealing with yourself, the installers and Supreme Windows! We would highly recommend Supreme Windows to our family and friends and will always make sure to give them your name! Thanks again and take care and hope to do more business together in the future! Ken and Helen Hoffman

Hi Karl Again, thanks to you we have the best windows possible and they proved their worth the same day they where installed. You cared enough about my wife's needs of reusing her specialty blinds and assured her that your team could accommodate her wish as your windows are constructed here in Calgary. Your competition all make cookie cutter windows so this request fell to the side with them. Karl your professional presentation and presence put us at ease immediately, no cheesy suit, no fast Freddie car salesman pitch, just honest caring for and “ LISTENING “ to our wants and needs, Not " we only do this “. Karl responded immediately to all my calls “ nice to see this in a sales rep these days”. For people who claim there are no companies out there that care about customer service anymore, well they should look at Karl and his team at Supreme Windows. This is our 3rd time using Supreme Windows after having 2 other window companies fail us. On this job, we put Karl and Supreme up against 3 quotes and their sales representatives, and it was no contest for us to re-engage Karl for this project. We have a few other windows to replace over the next 8 months before the snow flies again and have full confidence in Supreme to make our new home a warm, safe and energy efficient home. Calgarians do yourself a favor and have Karl out to see for yourself, you will be very happy you did. Thanks again Karl Talk soon. Lynn & Monty Scott

I ordered windows from Supreme Windows in November of 2012 and February of 2013. I was given Karl’s name by a friend who had just had windows installed at her house. Karl returned my call immediately and set up an appointment. He was very professional and gave me all the information about the products to make an informed decision. Anytime during the process when I had any questions, I could either call or email Karl and I received a response right away. I was extremely satisfied with the service that I have received to date Eva

I got a few companies to come do quotes for the house. What really set Supreme apart was Karl, the "renovation consultant" that did the quote. Karl considered the big picture and was full of ideas on ways to improve the project. In one room, we wanted to install a Bay Window. Karl suggested a slight alteration to the design which would allow us to better incorporate a bench seat. This made a lot of sense, and we made use of it when we ordered. Also, Karl considered prevailing wind direction when determining window opening direction, such that a wind stream will blow through the house during the summer, encouraged by the new windows. This is a small consideration, but it should have a great impact. Karl was also attentive to all the little questions that we had, from laminate windows in the basement to deter B&E, various trim options and glazing styles for privacy windows. Karl answered every question and provided a detailed quote that assured us that we knew exactly what we were going to be getting. Finally, the installation team, John and Dan were friendly, very detail-oriented and installed the windows beautifully. It all came out great, and with most of my neighbours sitting behind single-pane windows made in the fifties, I can guarantee that I'll be referring them to Supreme.

Our experience with Supreme Windows: "My wife and I started our gradual home upgrading project about 5 years ago. At that time we realized it was going to be an epic undertaking as the whole house was in need of upgrading - windows being one of the major pieces of the puzzle. Our house had plenty of them to upgrade(and a door). A friend of ours recommended Supreme Windows as an excellent company to work with - value and service. I'm not sure how we ended up talking to Karl about our projects, but we are very glad we did. He provided expert advice into our options and never pressured us to make any hasty decisions. All window choices blended seamlessly into our renovation projects - including co-ordinating window installations with our foundation repairs. We worked with Supreme and Karl on 3 separate occasions to complete our renovation projects. I now believe almost all of our windows are upgraded consulting with Karl. It is nice to have a good feeling about value and service from a contractor/company (for a change) - this can't be said about 75% of contractors we've worked with." Regards, Ron

We needed new windows on our home. After contacting a few companies for quotes, we definitely had to go with Supreme Windows because of the prompt and effective response from Karl Bergen. He came down one afternoon to measure 8 windows and a door, and the same night, we received 3 quotes for 3 different types of glazed window panes via email. All the work was done with precision and in a timely fashion. We would recommend such professionalism to friends and family...and as a matter of fact, a friend of ours asks us for Karl's business card after our lauding of Supreme Windows' work ethic of it's crew. Thank you Danny and Jackie

Working with Karl Bergen at Supreme Windows was wonderful. He looked at our house, and offered thoughtful ways to turn our vague ideas into a beautiful and functional design plan. He has an excellent eye for design, knows his materials, and is responsive to questions and follow-ups. The installation team was efficient and courteous. The windows and doors that Supreme has installed for us have enhanced our home enormously. I'd never hesitate to work with them, and particularly with Karl Bergen, again.