Centra Windows & Install Pros (Calgary) reviews (423)

Hi Karl Just a quick note...on a scale of 1-10 you score a 14 with us. Your service and help on getting us the front door we wanted was over the top! We really appreciated all your extra effort and your friendly nature.

The sales rep. (Karl Bergen) is very knowledgeable with his products and will give you his best recommendation on what type of windows to take (trust his advice). The windows we had before were very old (80 years old) and were very difficult to be removed. They did it without charging us extra money. Our new windows from Supreme are of the highest quality and well worth the money. They are very busy, be prepared to wait for 2 - 3 months after you place the order!.

My wife and I have had a number of windows replaced and our patio door. We are very pleased with the product and Karl was amazing. But, the service we received on the warranty work is less than satisfactory. Our phone calls have not been returned even though we left a number of messages. Some of our concerns have been addressed immediately and some have not. Our siding was damaged by the instalment crew. The siding was colour matched but it was not the same colour, so we have two colours of siding on our house. After repeated phone calls to Supreme to deal with this issue and some other small issues, we gave up. We were very disappointed in the warranty work customer service. We have not finished replacing our windows and do not know if we will be using Supreme Windows to finish our house. Further to my comments made December 19, 2012. My wife and I were very disappointed in the Warranty work as a number of issues were not dealt with, calls not returned etc. A few months ago we contacted Les Willett (Renovation Consultant) from Supreme Windows. He took the time to listen to our concerns and issues we had with Supreme Windows on our Warranty Work. Les addressed all our concerns and kept us up to date on when our warranty work was going to be done. Les even took the time to inspect the work that was completed. This was a nice change and we will only be dealing with Les when we order the remainder of our windows. Thank you Les for picking up the ball and dealing with the warranty issues when others at Supreme Windows did not. Rick

The tenants are very happy with the windows replacement, they said that the workmen were very friendly and professional and Karen and I noticed how warm it was inside when we viewed them. We are very happy with the windows and installation. Regards, Kirk

Everything went great I am really happy with the windows. The installers were awesome, very tidy, very quick and the windows look great. Thanks again Supreme, awesome job. We're really enjoying the new windows. Kathie

I am very pleased with the windows. Karl was very helpful with all of his thoughts and suggestions. All the windows look fantastic, In particular i) the curb appeal of the house is dramatically better; and ii) the sunlight and views in the dining room and living room are nothing short of fantastic. The sunlight in the family room, understandably, is a bit diminished with the 3-panel garden door unit but the room looks much better with the new door system. Ryan and his crew were very hardworking, very courteous and very friendly. All in all, it was a pretty big job and I'm very satisfied with the design, look, quality of windows, quality of installation and the work ethic, skill and level of care of Ryan and his crew. Again I would like to emphasize how polite & courteous Ryan and his entire crew were. I hope to be calling on Karl again within the next couple of years to get a new front door unit installed in my house and I won't hesitate to encourage my neighbours and friends to send their window and door business to Karl and Supreme. Kind regards, Coady

Karl, As you know our house is only 15 years old, however the builder-grade windows were really substandard. Since installing our new windows, we've certainly noticed a big difference in several areas, including noise and heat transfer. We had our first cold night of the winter this past weekend and we were pleased to see, or rather not to see any condensation despite the humidifier running in our bedroom. In past, there was so much frost and condensation on the bedroom window, it didn't completely clear until mid-morning and it's a South exposure. Looking forward to getting the rest of the house done. Regards, Kevin

Today we've joined HomeStars specifically to praise this company. In our previous home we needed new sliding glass doors and after 3 quotes from different companies were most impressed with them. So glad we did! Our next home really needed new doors and a couple of large windows replaced. Heating bills from our first winter to our second (after install) dropped by more than half! Work was on time, professional, fast, and they are the only window/door company we would ever use. From the very first call, to the estimator, to the installers, and any adjustments needed to the doors after a couple of months, these people are friendly and professional and really take care of their clients. Highly recommend!

We enjoyed dealing with the salesman very much as he had some very good design ideas and advice. The product we received is very good quality and we have had no problems with the windows (we have had them for about 3 years now). However, we were not entirely pleased with the installation crew. They broke two windows, which happens, but it did cause delays and we were asked to pay the invoice in full before all the work had been completed. Overall, we would recommend this company.

Good Morning Karl, Thanks so much for meeting with me last night. I have just put a down payment on to go ahead with your quote. If the decorative header can be added also as I would like to go ahead with that. I just want to say how much that I appreciate your professional manner, knowledge and attention to detail! I am very excited to get this done..my first step to my new kitchen!! Have a great day. Cheers, Robin Shatosky, CIP