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Centra Windows & Install Pros (Calgary)

Rating: 4.9 out of 5

Centra Windows & Install Pros (Calgary) reviews (423)

  • Review from Devin Rogers
    Rating: 5 out of 5
    Review left on 26 Jul 2019

    Douglasdale Windows and Front Door

    We had initially chosen Supreme Windows as they had been a highly recommended local Calgary company. We were not let down. Their polite and personable Renovation Consultant Tom came out to meet us promptly and on our schedule. We were pleased to see that Supreme offered us a stylish, modern and high end product line that was also quite competitively priced. On installation day Tom and his incredible team worked quickly and efficiently to come up with quality installation solutions to suit both our preferences and homes unique architectural installations challenges. Their workmanship and product quality are top notch! My family and I couldn’t be happier with the finished product inside and out. Tom and his team even delivered on the maximum energy rebate! We will definitely be using this company again for our remaining window and door replacements.

    Answer from pro:

    Hello Devin, Thanks for taking the time to give us a detailed 10 Star Review! Tom strives to ensure that his customers needs are met and I am pleased to hear that you had such a positive experience. We have been serving the Calgary community for 52 years and we look forward to assisting you when you want to complete your project. Regards, Gordon / Director of Sales and Marketing

    Reply created 6 Aug 2019
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 4 Jul 2019

    Whole home windows and doors

    We were impressed with the installation as the 14 windows were being installed, noticed only one scrape on a bathroom wall, but then the doors were installed on the last day. We were expecting the doors to be slate coloured exterior and not expecting holes in the doors sides. Our salesman explained the holes are from how they are secured in transit and apologized for our misunderstanding about the colour as Supreme does not paint the doors. He advised how we could fix the holes ourselves, sent 2 pages of small print, including best practices, remove the doors, cleaners to use, paint etc. We would not have purchased doors that were not a finished product and I am upset about, if not deliberately, being allowed to misunderstand the product we were buying. I have to rate as 5 out of 10 because of the sick feeling I have from "our misunderstanding" instead of the 10 out of 10 I thought during the renovation. Beware of what you think you are getting, terms used on contract "Detail DB, Adj Strike, CD2BM, Slate, Slate Clad Jamb, Satin Nckl Hinges, Viewer" may look like a Slate exterior is included. No effort has been made by Supreme Windows to rectify beyond how to fix the holes and colour myself. Jeff & Ruth

    Answer from pro:

    Hello Jeff and Ruth, I am sorry you feel sick about the misunderstanding about the doors. I trust that it has been rectified. I hope that the 14 windows that we installed are performing to your expectations. Regards Gordon/ Director of Sales and Marketing

    Reply created 5 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2019

    Exterior window replacement.

    Supreme replaced over 100 exterior windows in our condo complex with a very high quality product. The craftmanship of the product was excellent. The team of well trained professional stallers were very polite and respectful to all unit owners. The project was installed on time and as quoted.

    Answer from pro:

    Hello Greg, thanks for the 10 Star Review. We really enjoyed working with your complex. I trust that all of the residents will enjoy their new windows. Regards, Gordon / Director of Sales and Marketing

    Reply created 4 Jul 2019
  • Review from Dayna Li
    Rating: 0 out of 5
    Review left on 2 Jul 2019

    Quality you CAN'T depend on

    Supreme states on their website that they stand "behind their quality products and craftsmanship." However, what we found was that they supplied us with poor customer service and low quality windows. After only a year, the black rubber sealant around the window corner has completely come off. When we contacted the service department, they stated, "the windows were most likely this way from the beginning." And that they can only send someone "to clean it up." "Cleaning it up" doesn't fix the problem. Weather stripping around new windows shouldn't be worn away after only a year. When we requested to speak to a supervisor, we were further ignored. At the end of the day, the pictures speak for themselves. In fact, we had our bottom floor windows replaced by a different window company and you can see the huge quality difference. So at the end of the day, I paid thousands of dollars for poor quality windows to a company that doesn't stand behind their product.

    Answer from pro:

    Hello Dayna, Sorry for the small dent. We try to be as careful as possible. Your triple glazed windows will experience condensation at the proper dew point. Thanks for your business. Regards, Gordon / Director of Sales and Marketing

    Reply created 3 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jun 2019

    Bedroom / bathroom windows

    We had used Supreme for our first window replacements so it was easy to ask them back for more window replacements. They are very professional, their installation was fast and well done and we really love their windows. Quality stuff!

    Answer from pro:

    Hello, Thanks for the 10 star review! We here at Supreme are very pleased that we have continued to meet your expectations. Thank-you for being a repeat client and your continued support. Enjoy your new windows! Regards, Gordon / Director of Sales and Marketing

    Reply created 25 Jun 2019
  • Review from Reanne Degagne
    Rating: 5 out of 5
    Review left on 18 Jun 2019

    New windows and service

    Excellent prompt and great service. No mess or clean up. Very professional and great quality Several years later made a service call about my old patio door and screen doors. Came with in several days and again fixed both screen doors Went beyond duty. Very pleased with them and highly recommend them Reanne

    Answer from pro:

    Hello Reanne, Thanks for taking the time to give us a 10 Star Review! We really appreciate your support of local business. Regards, Gordon / Director of Sales and Marketing

    Reply created 19 Jun 2019
  • Review from r. jones
    Rating: 5 out of 5
    Review left on 16 Jun 2019

    2 windows replaced in home

    Supreme Windows had my windows ready well before the date they had given me. They did a great job of removing the old and installing the new ones. Spread tarps and cleaned up very well after the project. There was no damage to the exterior of my house which made me very pleased. IT WAS A GREAT FIT.

    Answer from pro:

    Hello R.J. Thanks for the 10 star review and your support of local business. We really appreciate it! Regards, Gordon / Director of Sales and Marketing

    Reply created 24 Jun 2019
  • Review from Craig
    Rating: 5 out of 5
    Review left on 31 May 2019

    Window replacement

    Had 4 windows replaced with a different company in 2015, over all experience and finished product was quite disappointing. Dreaded going through that again. 2019 winter caused one of our old windows to split between planes causing mold to grow inside window, not wanting to use the same company again a Co-worker recommended using Supreme Windows as he had some replaced using them recently and was quite impressed. Contacted Supreme Windows and Les was the one to reply to my email, Les came by and right away made my wife and I feel very comfortable and relaxed chatting about all windows, after having a look at our window problems Les went through our options we told him our budget and he stuck to it also guaranteed us we wouldn’t have to go through the same problems we did the first time around with that other Window Company (EC). Took about 4-5 weeks for our windows to be made and the call came we booked a Saturday, Matt the Crew lead liked working Saturday’s. Matt and his crew showed up and went right to work. Everyone was friendly and did there best to stay out of our way while doing their job. Took most of the day but the installation looks fantastic very impressed with the excellent workmanship. They cleaned up after they were done and made sure we were completely satisfied before they left. Look forward replacing the rest of my windows in my house with Supreme Windows in the near future.

    Answer from pro:

    Hello Craig, Thanks so much for taking the time to give us such a positive and detailed review. We really appreciate your support! Enjoy your new windows! Regards, Gordon / Director of Sales and Marketing

    Reply created 1 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 May 2019

    Window and door replacement

    Efficient and hard working (on a very cold day). Made the window replacements look simple. The door took longer due to a defect in the provided materials, and the replacement exercise took way longer than it should have done, but it was all resolved eventually, and satisfactorily.

    Answer from pro:

    Hello Robert, Thanks for the 10 Star Review. I am glad that we resolved your concerns and that you are satisfied with our products and work. Enjoy, your new windows and doors. We appreciate your support of a local manufacturer and appreciate your business. Regards, Gordon / Director of Sales and Marketing

    Reply created 24 May 2019
  • Review from Customer of Centra Windows & Install Pros (Calgary)
    Rating: 5 out of 5
    Review left on 22 May 2019

    Window and Door replacement in 26 Year Old Home

    We needed to replace 7 windows and the back door of our 2 level home in SE Calgary. We received a quote from Les at Supreme along with one other. The quote was provided very quickly and was most reasonably priced so we chose Supreme Windows to do the work. Zack, Lucas and Alex did the replacement in 1 1/2 days. Everything was done exactly as discussed with Les, who did the initial visit and provided the estimate. The installment crew did excellent work on the installations and did a thorough job of cleaning up after each window and the door were replaced. We are very pleased with the quality of the windows and door we received and especially pleased with the high quality professional job done by Zack, Lucas and Alex. Thank you!

    Answer from pro:

    Hello, Thanks for taking the time to give us a 10 star review and mention our staff members who worked on your home. We appreciate your support of local business! Enjoy your new windows and door. Regards, Gordon / Director of Sales and Marketing

    Reply created 22 May 2019
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