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Centra Windows & Install Pros (Calgary)

Rating: 4.9 out of 5

Centra Windows & Install Pros (Calgary) reviews (423)

  • Review from Bob
    Rating: 5 out of 5
    Review left on 14 May 2019

    New Windows

    We received quotes for replacement of our main floor windows and chose Supreme Windows for the project. Their quote was quick, professional and very detailed, and they even estimated the Alberta rebate amount. Their timeline for installation was right on target, very professionally installed and the windows themselves were of exceptional quality. Any questions that we had were promptly answered showing that Supreme was a company which is concerned to provide their customers with fair and quality service. We are very happy with our new windows and highly recommend Supreme to those looking to replace or upgrade.

    Answer from pro:

    Hi Bob, Thanks for taking the time to provide your feedback on working with us. We truly appreciate the 10 Stars Review and your business! Regards, Gordon / Director of Sales and Marketing

    Reply created 16 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2019

    New windows

    The guys that did the work were friendly knowledgeable and professional. They cleaned up and it was like they were not there! I would highly recommend them and for sure would use them again! The windows look beautiful. Thanks a million

    Answer from pro:

    Hello Stacy, thanks for the 10 Star Review! We really appreciate it and your business. Enjoy your new windows. Regards, Gordon/ Director of Sales and Marketing

    Reply created 12 May 2019
  • Review from Brian Williamson
    Rating: 5 out of 5
    Review left on 5 May 2019

    new windows

    Sean and Alex did an amazing job. They were on time, professional and friendly. They introduced themselves right away and immediately got down to work. They laid down protective covering throughout the house, worked steadily and quickly. They confirmed our existing window casings were structurally sound and therefore no need for additional support work. The job was very well done and clean-up afterwards could not have been better.

    Answer from pro:

    Hello Brian, I am glad to hear that you had the type of experience that we strive to provide to all of our customers. Enjoy your new windows. Thanks for your business and support! Regards, Gordon / Director of Sales and Marketing

    Reply created 6 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2019

    Entire house

    Great work, very quick and did a good job cleaning up the workspace. There is no wind noise from storms now that they are installed.

    Answer from pro:

    Thanks Aaron for the 10 Star Review. Enjoy your new windows! Regards, Gordon / Director of Sales and Marketing

    Reply created 1 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2019

    Complete home Triple-Glazed window replacement

    Karl was our sales guy, who had several excellent suggestions re changing to picture windows, and also measured up everything on his first visit. Ryan's install team did a super job over 3 days with great clean-up every day. Very satisfied. Phil

    Answer from pro:

    Hello Phil, Thanks for taking the time to give us the 10 Star review. We really appreciate your business and support of a local manufacturer. Enjoy your new windows! Regards, Gordon / Director of Sales and Marketing

    Reply created 30 Apr 2019
  • Review from Customer of Centra Windows & Install Pros (Calgary)
    Rating: 5 out of 5
    Review left on 27 Apr 2019

    Whole house-12 windows and 2 doors

    Totally painless experience. Our rep was Les, all queries were answered promptly and clearly. Advice on the type of window opening for each window was spot on. Install crew was great. Turned up when they said they would. Cleaned up each day. A small flaw in one window was sorted in hours. Very happy with the window quality. Everything opens and closes smoothly. Based on our experience we are more than happy to recommend this company.

    Answer from pro:

    Hello, Thanks for the 10 Star Review! I am pleased to hear that you had such a positive experience. We appreciate your business and support. Enjoy your new windows. Regards, Gordon / Director of Sales and Marketing

    Reply created 29 Apr 2019
  • Review from Alan/Marg Baird
    Rating: 5 out of 5
    Review left on 26 Apr 2019

    Replace windows in our home

    We contacted Supreme Windows and Doors to provide a quote for window replacement in our 30 year old home. From quote, to meeting with their representative who explained options and answered all our questions, to installation by their amazing crew, we couldn’t be happier with the final product. Kudos to the whole crew at Supreme.

    Answer from pro:

    Hello Alan & Marg... Thanks for taking the time to give us a 10 Star Review. We strive to provide exceptional customer service and I am glad to se that you had such a positive experience. Enjoy your new windows! Regards, Gordon / Director of Sales and Marketing

    Reply created 29 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Apr 2019

    New triple glass windows with low E and argon gas installed and new window casing installed.

    I am impressed by the quality of windows and work of the installers. All windows were nicely spray foamed, flashed and caulked on outside and casing installed on interior. They also did a nice job cleaning up.

    Answer from pro:

    Thanks for the 10 Star review Jurgen - Enjoy your new windows. We sincerely appreciate your support and business! Regards, Gordon / Director of Sales and Marketing

    Reply created 25 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Apr 2019

    Windows

    Workmanship was great. Communication with project was a bit lacking — we were told our windows would be done in January and then heard nothing until March.

    Answer from pro:

    Hello Barbara, sorry for the lack of communication. We pretty much lost the entire month of February for installations due to the extreme weather conditions that we had here in Calgary. Enjoy your new windows. Thanks for your feedback. Regards, Gordon / Director of Sales and Marketing

    Reply created 25 Apr 2019
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 22 Apr 2019

    Triple Pain Windows Upper Level

    I am disappointed to have to write a less than positive review. I did have the opportunity to speak to the President of the company regarding my concerns and he assured me that there would be follow-up with the staff and that my feedback would provide good learnings for them to improve in the future. First of all, I would like to say that we are very happy with quality of the windows and the installation appears to have been done correctly. Our job was considered a "small" job by Supreme Windows standards as it was only $9200. We had triple pane windows installed in the upper level of our duplex. There were a total of 5 windows replaced. The issues that we encountered: - one day notice that they would be here to install - arrived on April 4 and did not have the correct saw to complete the job due to the abutments around the windows. We signed the contract and paid the deposit on Feb 4 and there were lots of photos ......clearly, required preparation was not completed by someone. -after contacting Dave late on April 4 when I returned from my business trip, he re-scheduled our install to April 8, ensuring that they would arrive prepared to do the job. Nobody had notified him that the job had not been started when I called. But, my credit card had been run for the total bill less the deposit. - April 8, installation was done of 3 windows but an error had been made with one of the two master bedroom windows so the install could not be completed and a new window had to be ordered. This was after the salesman argued with the installation crew that the window was fine but finally conceded that it was not. - April13, Dave had scheduled the appointment for 9 am so we made sure we were ready for the crew to arrive early on this Saturday morning. They called twice to announce there delay.....finally arriving at 10:10 am. The result of all this is that we were disrupted over 3 different days; my husband missed work on 2 days; we lost 5 hours of our Saturday for the final installation; we had to move furniture in our master bedroom 3 times and we lived without blinds for 10 days. All this for 5 windows! Fortunately, we had decided to do upstairs this year and downstairs next year as the total quote was approximately $25,000. I don't think I could have handled the stress of a full house install with this company. No compensation has been made to us for the undue stress and that is fine. I just hope that no other customer has to go through this painful experience.

    Answer from pro:

    Hello Paula, Thank-you for your feedback and suggestions, We will take these under advisement for future planning. We are pleased to hear that you are happy with the quality of the windows and installation. We offer flexible installation dates to all of our customers and had a job deferred to a later date. We called you to see whether (with one days' notice) this timing would fit your schedule. We acknowledge that there was a discrepancy re: one of the master bedroom windows. We rectified your concern to your full satisfaction and in a timely manner. Unfortunately this change led to a delay rescheduling to facilitate a follow up visit to complete your project. Once again, we are pleased to hear that you are happy with the quality of the windows and installation and we appreciate your business. Enjoy your new windows! Regards, Gordon / Director of Sales and Marketing

    Reply created 23 Apr 2019
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