Hired for an 18 sq ft fishscale backsplash. About 25% was completed before I cancelled due to visibly uneven and misaligned spacing. The first response to my concern was “what exactly is the problem?” followed by “it looks great to me” and “that’s just the way the sheets are.” No effort was made to correct the issue.
Spacers were not used, leaving inconsistent gaps. As a result, grout will not properly fill all spaces, and the installed section will need to be torn off and redone if I want a proper finish. Sloppy work overall.
After cancellation, I was asked to pay for materials with a 40% markup that had never been disclosed. Settlement was reached only on proportional labour completed and reasonable material cost.
Poor workmanship, immediate defensiveness when concerns were raised, and undisclosed charges. Would not recommend.