TorontoGranite.com reviews (304)

Review from Customer of TorontoGranite.com
Rating: 5 out of 5
Review left on 18 Feb 2021
3 Bathroom countertops and sinks as well as a laundry tub counter and sink
Absolutely wonderful Service. Professional and very friendly. Strongly recommend Milko and his team for your next washroom or kitchen upgrade. They were extremely competitive in pricing and made themselves available based on our schedule. We can’t say enough positive about this amazing experience. Thanks so much Toronto Granite!
Answer from pro:
Thank you for the kind review. Enjoy your counters!
Reply created 24 Feb 2021
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Feb 2021
Kitchen Countertops and Bathroom Vanity
I recently fully renovated my condo and chose Toronto Granite for the kitchen countertop, kitchen backsplash and bathroom vanity installation. From the first time I walked in their showroom to choose the type of material, to the follow up call I received after the installation to ensure that everything was in order, every step of the process was seamless and an absolute relief to work with a group of guys that know their trade, but also help ease the stress that can come with renovating your home. Choosing the material was easy, because they have so many options. Scheduling the measurement and installation was a breeze. The measurement could not have been more accurate, everything fit like a glove. They used this special measurement computer that does not fail. The day of the installation, they were on time and ready. Very personable and professional. They cleaned up after their work was done and left me with a piece of mind, knowing that I made the right choice. To say that working with this company was absolutely phenomenal, would be an understatement. I highly recommend choosing Toronto Granite for your next project.
Answer from pro:
Enjoy your counters Nenad. It helped you to get top dollar for your condo.
Reply created 24 Feb 2021
Review from David Phillips
Rating: 5 out of 5
Review left on 18 Feb 2021
Many, many projects
I've been using Toronto Granite exclusively for 15 years for all my kitchen and bathroom projects. People call me when off-the-shelf simply won't work for them. I build custom cabinetry so every project is somewhat unusual or a bit quirky. Toronto Granite has never let me down. They're work is high-quality, accurate and very reasonably priced. I love the quick turn around from templating to installlation. Sometimes a customer has their own stone company that they prefer to deal with. In those cases the installation is much longer and there have always been issues.
Answer from pro:
One of our top clients. Always a pleasure working with you David!
Reply created 24 Feb 2021
Review from Francine Di Giacomo
Rating: 5 out of 5
Review left on 17 Feb 2021
Great Service, Great Price
I needed a table top for my kitchen island and was very happy with the service I received from when I requested a quote to when we picked it up. This was a very small job, but we were treated the same as if it was a big order. Great service and unbeatable prices. Thank you!
Answer from pro:
Thank you Francine. Pleasure working with you as well!
Reply created 24 Feb 2021
Review from Customer of TorontoGranite.com
Rating: 0 out of 5
Review left on 16 Feb 2021
Granite countertops
The good reviews cannot be real! Toronto Granite company provided me with remnant granite damaged slab full of flaws; fissures, pits, cracks, stains and discolourations that they will not replace unless you send them more money upfront and who will not refund your money. Conmen that should be exposed and a company that should be blacklisted in this industry. Pure garbage that you would need to pay more money to pay removal disposal of and replace! Not only was it a total waste of time and money, they have delayed me from finishing my kitchen Reno and my life.
Answer from pro:
Unfortunately, there are clients that will harass and insult you to get what they want, whether it is valid or not and will threaten with ruining our reputation to get a countertop at no cost. This unwarranted defamation of our company character will be challenged in the courts. Client came to our showroom and selected a granite slab for a small kitchen countertop. First time we went to template the client’s cabinets were still in boxes and not installed. Second time cabinets were still not installed and measured and agreed on positions to cut. Client was not charged additionally for wasting our time. After initial installation client asked us to come back for a service call. Immediately the next morning installers returned, and adjusted countertop as requested by client. After the installation client found issues with veining in material and claimed that material installed was a “used countertop with cigarette burns.” She continued to harass us and demanded a $500 discount or for countertop to be replaced. We offered to replace the counter at no additional cost as courtesy of our reputation but she replied with “I am willing to settle for $500 of my money back, move on and not give this another thought.“ A $500 refund was given to get client to stop with the constant harassment over phone, e-mail, and text, and this matter was closed. At least we thought it was. A month later client e-mails us requesting a 4” backsplash and then hours later follows by another e-mail requesting a full refund for her countertop. An offer was given to client to return the $500 discount she received for accepting countertops, to come select from another slab where to cut the replacement piece, and a replacement countertop will be made and replaced at no additional cost to client. This was not acceptable to client as she continued with harassment over e-mail and phone with unacceptable claims and insults and threats with ruining our reputation. As evident with this review she is following up with her threats because a full refund will not be given for a service and product that is in her home installed proudly by TorontoGranite.com
Reply created 17 Feb 2021
Review from Conan Li
Rating: 5 out of 5
Review left on 20 Nov 2020
Countertop
Bob and his team did a great job from start to finish. They have answered many questions of mine and always responded timely. The guys who did the measurements and installation were very friendly and professional. We are very happy with final product!
Answer from pro:
Thank you for the kind review. Enjoy your counters and it was a pleasure working with you. All the best.
Reply created 17 Feb 2021
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Nov 2020
Kitchen countertops renovation
We recently changed the countertops in our condo kitchen and had a fantastic experience doing so with Toronto Granite. They were flexible and accommodating of our schedule (we’re doing various other renovations) and offered a number of suggestions on what countertop options we should consider given how our space looks like and the aesthetic we were going for. The initial measurements they took were spot on, so installation was quick and seamless. Pricing was transparent and fair, staff were friendly and professional, and the finished product looks incredible. We would highly recommend Toronto Granite for anyone doing countertop work!
Answer from pro:
Thank you for the kind review. Enjoy your counters and it was a pleasure working with you. All the best.
Reply created 17 Feb 2021
Review from Customer of TorontoGranite.com
Rating: 5 out of 5
Review left on 6 Nov 2020
Countertop
Very satisfied with the price and quality. Very professional and friendly team. Everything done on time
Answer from pro:
Thank you for the kind review. Enjoy your counters and it was a pleasure working with you. All the best from the TorontoGranite.com team.
Reply created 17 Feb 2021
Review from Customer of TorontoGranite.com
Rating: 4 out of 5
Review left on 28 Sep 2020
Kitchen countertop and backsplash renovation
( The payment for this renovation was part insurance part personal funds). Toronto Granite recently completed replacing my kitchen countertop and backsplash. They provided the granite and the installation. They have a great selection of stone options. Although there was miscommunication at the beginning, Bob and his team were very helpful with suggestions on design. As well, they provided a great installation crew. Saad and Jav were courteous, professional, clean and efficient. I would definitely use them again and would be happy to recommend them to others. Thank you for the good work...my kitchen looks great!!!!
Answer from pro:
Thank you for the kind review. We are glad everything worked out with the process and we were able to assist you with your counter replacement. All the best.
Reply created 17 Feb 2021
Review from HomeOwner
Rating: 5 out of 5
Review left on 21 Sep 2020
Gold star service!
We are delighted by & grateful for excellent work by the Toronto Granite team on our new kitchen counters & backsplash (both quartz). Bob, Mark & team made the process easy and fast; Saad & others on the installation crew were prompt, pleasant and proficient. A couple of small ‘fix-its’ were addressed cheerfully, very quickly and to our satisfaction. But more than that – a couple of weeks later when we determined we needed one more (small) piece to complete our project, Bob & team went out of their way to take care of our request, even though it was small and no doubt a bit of an inconvenience. We recommend this family-run business enthusiastically! In fact, I'm about to call them for another project...
Answer from pro:
Thank you for the kind review. Enjoy your counters and it was a pleasure working with you. All the best.
Reply created 17 Feb 2021