All reviews (2819)

Brock Windows is a solid company. We are happy with the installation service. They use NorthStar windows which have been excellent so far (11 months). My wife and I went to the Brampton showroom where we received excellent service from Rob who walked us through a series of options explaining the pros and cons of each. We compared the quote against three other companies and Brock was the most affordable. Scheduling can be challenging as they are quite busy (usually 4-8 weeks). The installation team (3 people) was on time, courteous and led by an experienced installer. One word of caution: in talking to the team lead, it seems there is a high turnover rate in the installer business, so often there are inexperienced members on each team. Our team was no exception. There was one member of the team who was clearly brand new, and needed detail instruction for each task. I don't mind someone learning a new skill as long as they are appropriately supervised - which he was. But other clients may not feel the same way. So best to ask for an experienced team if you have concerns, and you may need to wait a bit longer to get them scheduled. Finally, these teams are installers and not craftsmen. I'm not trying to denigrate their skills - they are really good at ripping out the old windows, prepping the frame, installing the new window and external cladding. But when it comes to the interior, the "fit and finish" is at a base 'builder' level, not a craftperson-level. By which I mean that the mudding, taping, trim work etc. is only ok. If you like straight lines and clean crisp edges, you will need to do that yourself or hire someone with that skill set. Overall, it's been almost a year and the windows/patio door look great. The house is much warmer. There are no drafts around any of frames. We are happy.

We have used Brock many times in the past; at our last house, we had them change all of our windows. When we moved to this new home, we had them change standard patio doors to beautiful garden doors and then a couple of years later we had them change all our windows, including the installation of a new bay window. When the time came to change our front doors, we only thought of Brock, and once again, we have not been disappointed. Brian V., our salesman has always been wonderful to work with and a true professional. The installers arrived as expected and worked throughout the afternoon to replace the doors. Unfortunately, although a peep hole had been drilled into the door, the peep hole itself was missing. This was not an issue as they covered the hole with tape and returned the next day to install it. The doors look fabulous and we are thrilled with the result.

We used Brock about 7 years ago to replace all the front windows in my house and was impressed with their service, pricing and installation. In March 2016 we decided to replace all the other windows (10) including some large picture windows and called Brock and a few others. Brock was the most responsive in setting up an appointment and getting me a quote. I did get a second quote, and was sitting on the fence. I wanted to choose Brock as I felt they knew what they were doing and would do it well. Then I got a follow-up call from Brock offering a 10% discount which sealed the deal. There were follow-ups with the installer on dimensions and an installation date set and within a few weeks we had perfectly fitting, custom manufactured windows made and professionally (and cleanly) installed in two days. Thanks to Walter on the sales/service and Stefan on installation. You won't be disappointed!

Brock Windows and Doors were by far the best option for us - we had 2 other companies quote and their pricing was inline (not the lowest but not the highest) and our sales rep Adam understood our older house and the challenges of updating it. We ended up replacing a 3 pane LR window with a single picture window with narrow sliders on the bottom for breeze, and a 2 panel DR window the same way. Now we have 2 huge beautiful windows, and their installation team of Benon and Jeffrey were excellent - we asked an experienced friend to oversee the process and they exceeded his expectations! Jeffrey in particular was very careful of my husbands flower beds, volunteering to do the outside work because he had greenhouse experience and recognized all the plants and flowers immediately. They also replaced our very ugly front screen door and sidelite with a beautiful new door, and matched the kickplate at the bottom of the door in the new sidelite - to our surprise and delight! Turnaround time was actually faster than promised, another unexpected but wonderful experience! We will certainly deal with them again for future challenging jobs, thank you Adam, Benon and Jeffrey.

When we started thinking about new windows and a front door the sun was still warm and the grass was still green. It seemed like a good idea to get everything done before the snow came so we might not repeat the drafty mornings we had the last few winters in the house. After a recommendation from a friend who had all the windows done in the house, we called the Brock Windows and the salesman came to do an initial estimate. We got a few other quotes and got the salesman back and at this point, he sat down with us for about an hour and spent some time explaining the options and wrote up the contract. Brock was the most competitive and the windows they install (Northstar Windows) are really great now that they are installed. No fault of Brock's but when I called to inquire about the install date, they said that the door wasn't in yet and to call back in a few weeks. When I did finally get a date we booked it for the Monday following the week the door was supposed to arrive. The crew of 3 came in and put down groundcloths and went to work with saws and crowbars to get the old windows out. The windows came out quite quickly. But the door hadn't yet arrived so they would have to come back to finish the capping around the windows and put in the door and trim. I found the crew did good work (including some creative work in getting the door to look good in my 80+ year old house), but was a little messy. Given that they were working in pretty cold (and sometimes snowy conditions) I cut them some slack but will now have to find a way to get some of the debris from the installation off my roof and out of my gutters.

We replaced or front doors (9ft of glass) and sliders at the back. Everything just went so smoothly!! From the sales call, where I got great advise from Ken, to the showroom where all the glass styles were available, to my installer Feank and team, to the follow-up I received. Huge investment, but so worth it!!

We wanted to replace two large picture windows in our living room. We were happy with Brock Windows right from the time the salesman set foot in our door. He explained how the windows were constructed, the security features (we were most interested in this), and gave us a very reasonable price. After obtaining a quote from another company, who were not as impressive, we went ahead with Brock and are extremely satisfied. They called us and booked the date and the time. The installers arrived right on time. They made sure our hardwood floors were covered before starting. They worked from the time they arrived until the job was complete. We were going to keep the existing woodwork but there was some rot on the wood around one of the windows. The installer told us he didn't feel right putting the window on rotten wood and he would need to replace one of the boards. We agreed and said we would pay any extra fees incurred but they didn't charge us. We were happy that the installer had the integrity to do the right thing by letting us know about the wood rot in the first place. The windows look fantastic. The installers showed us how to open and close them properly. They cleaned up and left our living room as they found it. We really couldn't be happier and will be calling Brock about replacing our bedroom windows next year.

Brock installed our doors and windows during our reno which was featured on the Property Brothers. We had a great experience with them - Nick and his team were very professional and followed up with us when we needed an adjustment. We decided to use Brock again and we are now working with Brian Wolfman from their sales team - he is truly an expert and makes the decision making process that much easier. We highly recommend Brock!

We have used Brock to replace all of windows and doors over the past 3 years. Their work is excellent, from quality of the product to clean up. They arrive on scheduled, are polite, great craftsmanship from framing to installing the facings for doors and windows. They clean up, no slivers of left over material left behind. Never had any problems with doors or windows.

We originally had Brock do our homes windows & doors 15 years ago - All windows were replaced with North Star Windows - but the were 2 windows we didn't do at the time. Well while we were in the middle of our renovations to our kitchen the seal on the window went - which meant that on top of everything else we now needed a new window too We called Brock & had someone come out to see us & we really didn't want to wait to long & we really wanted another North Star window - our other windows still look & operate like new - he couldn't promise a specific date but did say he would make note...well 2 days later they measured & 3 weeks later my window was being put in it's perfect they did an amazing job, from start to finish - they were great & we do share our experience & many of our friends & neighbors have used them & are totally happy that they went with them - they are not the cheapest - but the workmanship & product quality is second to none