Toronto Steam N Clean
Toronto Steam N Clean
Rating: 4.8 out of 54.85199 reviews

All reviews (199)

  • Customer of Toronto Steam N Clean
    Rating: 1 out of 5
    Review left on 8 Aug 2021

    Didn’t clean my rug and wouldn’t refund

    I had two newly purchased secondhand Persians rugs sent to them for cleaning. When the rugs were returned, the larger 10x13’ rug was obviously still dirty. Handling it, I got dust all over my hands and arms (I’m very allergic to dust, that’s why I sent the rugs for cleaning). Dirt was in the air and grit gathered on the top of my baseboards. My condo is brand new and I just moved into it, no dirt existed in this room until the rug was installed. I contacted their office and showed photos and pictures of the dirty rug. They offered the rug be cleaned again. I’m a very busy person and it took me weeks to find a the time in the first place to have the large rug removed and then reinstalled (it’s in a room with lots of heavy antique furniture on top of it). I had hired handymen to take the rug out of my condo and put it back in as Stean n Cean would not enter my condo because of Covid. I would have to hire more labourers to move the furniture and rug again for cleaning. At this point the cost of labour would outweigh the cleaning service. After saying I would prefer a refund the office ghosted me and stopped replying to my emails. So in the end, this business took my money and my rug, gave it a ride around town in their van and returned it to me filthy. Their website says %100 satisfaction guarantee so I thought I was safe. I was misled thinking this company had a professional reputation.
    (Updated on 21 Jan 2025)

    Answer from pro:

    Thanks for taking the time to leave us a review and we're sorry you had a bad experience. Both of your rugs were cleaned professionally and I assure were not given "a ride around town" without any c…
    Reply created 11 Aug 2021
  • HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2019

    Carpet Cleaning + Sofa

    Two gentleman came to my house and cleaned in a professional and efficient manner. Got out some nasty stains and the carpets look amazing. I shouldn't have waited so long to get this done and have signed up for an annual cleaning.
    (Updated on 21 Jan 2025)

    Answer from pro:

    Hi John, Thanks for the review. Don't hesitate to reach out for any carpet cleaning or upholstery cleaning needs you may have in the near future. Thanks, Asaad
    Reply created 29 Mar 2019
  • HomeOwner
    Rating: 5 out of 5
    Review left on 17 Dec 2018

    Sofa and Live seat steam clean

    Work was speedy and the sofas look as good a new! Very pleased with the work!
    (Updated on 21 Jan 2025)

    Answer from pro:

    We're thrilled you had a good experience! We look forward to serving your upholstery cleaning needs again. Thanks, Steve
    Reply created 19 Dec 2018
  • Customer of Toronto Steam N Clean
    Rating: 5 out of 5
    Review left on 8 Nov 2024

    Carpet cleaning

    Our basement carpet was well overdue for a proper cleaning. Between two kids and large dogs, it was a hot mess. The whole experience with Steam n Clean was amazing, easy to book and the customer service was excellent. I cant say enough about the technician, John, who did the cleaning. John is knowledgeable and obviously takes great pride in his work. The carpet looks amazing and I will definitely use the service again.
    (Updated on 21 Jan 2025)

    Answer from pro:

    Thanks for taking the time to leave us a wonderful review and photo. We're glad we were able to meet your expectations. We look forward to working with you again soon. Have a great day!
    Reply created 11 Nov 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jan 2019

    Couch cleaning

    These guys are efficient and got some serious stains out! They also have some serious tools to get the job done right. Thanks again.
    (Updated on 21 Jan 2025)

    Answer from pro:

    Thanks for the review Khan, I'm glad we were able to restore the condition of your couch. Looking forward to working with you. Regards, Asaad
    Reply created 18 Jan 2019
  • HomeOwner
    Rating: 5 out of 5
    Review left on 5 Mar 2018

    Property Maintenance

    Having properties in and around Toronto and not actually being there physically is tricky when looking for good contractors. Luckily I've been working with Asaad and his team for over 4 years for all my properties and have never had an issue. Always on time with excellent follow up and quality of work. Looking forward to working together for years to come. Definitely recommend this company. I am surely completely satisfied.
    (Updated on 21 Jan 2025)

    Answer from pro:

    Thanks for the review Paul always a pleasure. We will continue to serve all you carpet cleaning needs in Toronto. Thanks, Jess
    Reply created 12 Mar 2018
  • Sattar Zubair
    Rating: 5 out of 5
    Review left on 20 Nov 2018

    Stairs main floor to second floor

    I was able to get a same day appointment for a couple stair sets that were extremely dirty. Stairs look great, thanks.
    (Updated on 21 Jan 2025)

    Answer from pro:

    Thanks for the review, we appreciate it. We look forward to serving your steam cleaning needs again soon! Regards, Steve
    Reply created 20 Nov 2018
  • HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jan 2025

    Couch cleaning with large cappuccino stain

    John and Zack did an incredible job! They were punctual, friendly, and worked absolute wonders on a MASSIVE cappuccino stain on my light beige couch. I couldnt be more grateful! This is the second time Ive used this company, and they continue to impress. Highly recommend.

    Answer from pro:

    Hi Jamie, thanks for the wonderful review. We're glad we were able to get the stain out and look forward to working with you again soon. Have a great day!
    Reply created 9 Jan 2025
  • Customer of Toronto Steam N Clean
    Rating: 5 out of 5
    Review left on 20 Nov 2024

    Great service

    Professional cleaners. Polite. Thorough. They definitely know what theyre doing. Id recommend their service to anyone.

    Answer from pro:

    Thanks for taking the time to review us. We appreciate it and look forward to working with you again soon!
    Reply created 20 Nov 2024
  • Customer of Toronto Steam N Clean
    Rating: 5 out of 5
    Review left on 15 Nov 2024

    Carpet and upholstery cleaning

    Toronto Steam N Clean did a great job on our carpet and sofa. They responded quickly to my request for a quote and their communication throughout was excellent. The technicians on site were knowledgeable and friendly and arrived within the window promised.

    Answer from pro:

    Thanks for taking the time to leave us a great review, we appreciate it. We look forward to working with you again soon!
    Reply created 19 Nov 2024