Hoerner Heating & Plumbing
Hoerner Heating & Plumbing
Rating: 4.9 out of 54.95743 reviews

All reviews (743)

  • Customer of Hoerner Heating & Plumbing
    Rating: 0 out of 5
    Review left on 13 Nov 2024

    Boiler Maintenance

    New owners have cancelled my service last minute twice and rebook out over a month later. When I have asked to speak with a manager I am told they have my message but are very busy and they do not return calls, For years prior to this the service was exceptional. Clearly the service has deteriorated in a very short time with the new owners.

    Answer from pro:

    Thank you for taking the time to share your experience. We sincerely apologize for the repeated cancellations and the delays in addressing your boiler maintenance. We understand how frustrating this m…
    Reply created 18 Nov 2024
  • Customer of Hoerner Heating & Plumbing
    Rating: 5 out of 5
    Review left on 14 Sep 2024

    Plugged Toilet

    September 2024 ! We are pleased with the service received from HVAC. Marcus fixed our plugged toilet. He was very professional and spent a lot of time examining it and used hose and camera. We are pleased with the result. He also replaced a leaky pipe in the ceiling . We would definitely recommend Marcus! Thank you!

    Answer from pro:

    Thank you for sharing your positive experience with us! We're delighted to hear that you were pleased with the service Marcus provided. It’s wonderful to know that he was thorough, professional, and r…
    Reply created 19 Sep 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jul 2024

    Excellent Service, Knowledgeable Staff, Great choice for Plumbing and HVAC

    This company is also know as Doctor HVAC. I had a leak in my 1" supply line to my tank from a failed soldered connection. It was beyond my soldering capabilities to solder the 1" fittings which needed to be replaced. This company was able to send a technician the next day. The window for the appointment is rather large (8am-4pm), however they do send you text and email alerts so that you know when the technician is on his way. Mark, the technician who did the work was great. He was knowledgeable, experienced and very pleasant to deal with. I'm pleased with the job Mark did. Because of my experience with Mark and my great experience with the company, I will sign up for their monthly service plan and will definitely use their services again.

    Answer from pro:

    Thank you for your detailed feedback! We're delighted to hear that Mark provided knowledgeable and pleasant service. It's great to know that our notification system was helpful for you. We appreciate …
    Reply created 16 Jul 2024
  • Customer of Hoerner Heating & Plumbing
    Rating: 5 out of 5
    Review left on 22 Mar 2024

    Toilet - new valve

    He was professional kind and generous with his time and knowledge! Always a pleasure to work with Hoerner staff and scheduling
  • homeowner at Yonge/Eg
    Rating: 5 out of 5
    Review left on 21 Mar 2024

    Set of 5 plumbing projects

    Hoerner did a wonderful job on five significant replacement projects in my home: gas water heater, outside faucet, sump pump, sewage ejector and wall-mounted toilet. Lance, Adam and Nic were excellent to work with and completed the projects faster than predicted. Hoerner's office staff are also terrific, so I strongly recommend the company.
  • HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2024

    Great Professional Service

    We were in the middle of a kitchen Reno and discovered that we needed some pipes moved to accommodate one of the cabinets. I called Hoerner and Lance came the following morning. He priced the job on the spot and did the job right away. Price was fair and the job was done quickly and professionally. We have used Hoerner for 2 jobs now and highly recommend!
  • HomeOwner
    Rating: 5 out of 5
    Review left on 17 Mar 2024

    Great Heating and Plumbing Company

    Horner Heating and Plumbing never fails to provide prompt, knowledgeable and friendly service. Our technician Nick this time was amazing, great at explaining and a lovely, friendly guy.
  • Customer of Hoerner Heating & Plumbing
    Rating: 5 out of 5
    Review left on 14 Mar 2024

    Multiple issues dealt with super well

    Nick came quickly and was super helpful and clear on what work needed to be done next. Thanks so much!
  • HomeOwner
    Rating: 5 out of 5
    Review left on 12 Mar 2024

    Professional competent crew

    Nick, John and Alex from Hoerner did an amazing replacing my 100 year old broken clay pipe. This is a big dirty job that involves breaking concrete. They gave a detailed accurate quote, arrived and finished the work on time, and kept the space as clean as possible. They are also very polite and kept me informed about the work along the way. I definitely recommend their service!