Phantom Screens / Ontario Screen Systems Inc.
Phantom Screens / Ontario Screen Systems Inc.
Rating: 4.8 out of 54.85301 reviews

All reviews (301)

  • Janis Cowie
    Rating: 5 out of 5
    Review left on 9 Nov 2024

    Excellent screen

    Perfect solution for a French door. Should have done it years ago. The company rep came on time and completed the work efficiently. He answered all my questions.

    Answer from pro:

    Hi Jane, Thank you for your feedback and for choosing us for your home. We're glad to hear that you found Phantom Screens to be the best option for your French doors. Installing screens on French door…
    Reply created 12 Nov 2024
  • andrew crossman
    Rating: 5 out of 5
    Review left on 22 Aug 2024

    screen door installed

    We shopped around for a new screen door. We went with phantom screen. I thought it was a bit too expensive but then saw the quality of the product and was very happy with it. It only took a few days to get the installation date and he was very fast at installing it. It looks great and I am very happy with the results Thank you

    Answer from pro:

    Hi Andrew, We're thrilled to hear that you chose Phantom Screen for your new screen door and that you're happy with the quality and installation. We strive to provide top-notch products and service, s…
    Reply created 23 Aug 2024
  • Customer of Phantom Screens / Ontario Screen Systems Inc.
    Rating: 5 out of 5
    Review left on 17 Jul 2024

    Great product

    Great product with knowledgeable staff! Highly recommend this company for all your window and door screen needs!

    Answer from pro:

    Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our products and staff. Your recommendation means a lot to us, and we're here to help with any of …
    Reply created 18 Jul 2024
  • Customer of Phantom Screens / Ontario Screen Systems Inc.
    Rating: 2 out of 5
    Review left on 21 Jun 2024

    Screen Door Repair

    Disappointing experience. Great product, pleasant efficient technicans. But when I needed a repair, the office staff did a poor job - there were no responses to my calls or requests, and I was misled on how one piece of the repair would be handled. When asked, the company refused to reduce the charge, in spite of the 2-month wait for the repair.

    Answer from pro:

    Hello, Thank you for your feedback, and we apologize for any inconvenience. Unfortunately, we did not receive your name or contact information. We are open to a conversation to resolve the issue. Plea…
    Reply created 24 Jun 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jun 2024

    Perfect professional install of phantom screens

    The team did an amazing job of measuring and manufacturing our custom phantom screen doors for our large 2 panel back door. The fit, finish, knowledge and professionalism of the team was excellent. Thank you.

    Answer from pro:

    Thank you for your wonderful feedback! We are delighted to hear that you are pleased with the installation of your custom Phantom screen doors. Our team takes great pride in ensuring precise measureme…
    Reply created 19 Jun 2024
  • Customer of Phantom Screens / Ontario Screen Systems Inc.
    Rating: 5 out of 5
    Review left on 17 Jun 2024

    Phantom Screens Ontario

    I had wanted to install these screens for several years so I might have access daily to viewing my front yard, garden and street. Once I made up my mind I was delighted as the technician worked with me to be sure that it was fully accessible for me to enter and exit my door in my wheelchair.

    Answer from pro:

    Thank you so much for sharing your feedback! We are thrilled to hear that you are enjoying your new screens. Our team is dedicated to ensuring our products meet the needs of all our customers, and it'…
    Reply created 19 Jun 2024
  • Ray Candido
    Rating: 5 out of 5
    Review left on 14 Jun 2024

    Double Phantom Screens for French Doors

    We love the screens! We needed a roll away screen because our dogs messed up our original screen door. The installation was custom and the fit was incredible. The installer was very polite and knowledgeable. They look better than we ever imagined. They open and close so smoothly. We are really happy we finally did this and the dogs cant get them when they are retracted!

    Answer from pro:

    Hi Ray, Thank you for sharing your feedback! We're delighted you love your new Phantom retractable screens on the French doors. It's great to hear they also helped your pets while providing smooth ope…
    Reply created 17 Jun 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2024

    Excellent product for front or back door

    We have a new front and back door which I really like the look of and didnt want to hide behind a regular screen. The Phantom screens are discreet and hidden when not in use but also discreet when used. They are easy to open and close and maintain. If I had this option for each window in the house I would much prefer this to a regular screen!

    Answer from pro:

    Hi Sarah, Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your new Phantom Screens. It sounds like they've not only met but exceeded your expectations in ter…
    Reply created 17 Jun 2024
  • HomeOwner
    Rating: 4 out of 5
    Review left on 31 May 2024

    install phantom door

    I am commenting on the customer service and work ethics of this company. Very impressive. They have gone beyond their company requirements to assists us with our concerns. In rectifying the door handle and making a second installation appointment to make sure we were completely satisfied of which we are. I would not hesitate to call this company again for future door installations. Helen & Rory

    Answer from pro:

    Hi Rory, We hear you and apologize for any inconvenience you may have experienced. To provide some context, Phantom Screens are produced in BC and custom-made to your specific needs, which can make t…
    Reply created 3 Jun 2024
  • Ron Parkinson
    Rating: 5 out of 5
    Review left on 6 May 2024

    Retractable Screen Door

    Gilson (sales) was knowledgeable & responsive to our questions. Dave (installer) did a really good job installing the Retractable Screen door on our condo balcony and shared operating & maintenance tips.

    Answer from pro:

    Hi Ron, Thank you for choosing us for your home. Our team members are thrilled to assist you! Thank you so much.
    Reply created 10 May 2024