All reviews (216)

Right from the intial phone call the experience was professional, welcoming and friendly! I came in for an appraisal. Stephen gave a very detailed, informative appraisal..I was very content with the info he provided and I would definitely recommend Reliable Carpet Care.

Not only was the work done well and efficiently but I was given very good advice about future cleaning needs

I recently used Reliable Carpet for carpet cleaning and was impressed with the technician, Dan. He was professional, personable and took the time to understand my needs and concerns. He did a great job with the cleaning and I could tell he was dedicated to achieving the best possible results. The company offered a quick appointment and worked around my schedule for convenience. I would recommend Reliable Carpet for their great service and dedication to customer satisfaction.

Reliable Carpet took away and cleaned a large, valuable wool carpet removing stubborn pet stains. They did a fantastic job. The carpet looks like new. I am completely satisfied with the work done and have already recommended them to a friend and will do so again.

Shawn was professional, efficient and knowledgeable. I appreciated his feedback and recommendations regarding the condition of my area rug. My 5 year old upholstered sectional looks brand new and smells fresh and clean. Thank you, I will definitely use them and recommend them to anyone.

Sean and Stephen were very professional and efficient. Out of 4 other upholstery companies that I contacted, Reliable Carpets were the only ones that could properly complete the job for a very reasonable price. Highly recommended!

This is the second time we have used Reliable Carpet & Upholstery Care and once again have been extremely satisfied. We had a well used and dirty sectional sofa that was in desperate need of a deep cleaning. Especially since the pandemic, I think we all know we have spent way too much time indoors and our furniture is beginning to show it! The price quoted was fair and I knew we would not be disappointed. Our technician, Dan, showed up and was incredibly thorough and hands on in bringing our sofa back to life. Thank you so much!! We would not hesitate to call again when our home needs a little TLC.

Our installed carpeting, in high traffic areas and on stairs, badly needed cleaning and refreshing. Yesterday, Dave and Alex removed all the grime that we thought was hopeless. They were courteous, efficient and careful of the adjacent hardwood floors, and the result is that we no longer are thinking of purchasing new carpeting. Thank you for such good service! I highly recommend this company and will use them again.

Unfortunately, I had a bad experience with Reliable Carpet Care in July 2021. My cleaning woman accidentally spilled water on an upholstered dining room chair causing a water stain. I wanted the single chair cleaned however there was a minimum charge of $150 to have them come into my home because the chair could not be brought in due to COVID restrictions. So, to get my money’s worth, I had a total of six chairs cleaned and spent even more money after that to have two carpets and some pillows cleaned as I had read good reviews on line and thought it would be money well spent. I was wrong. It was a waste of $473.47. The chairs have a wooden frame and the technician cleaning the seats of the chairs, scratched the wood on 5 of the 6 the chairs with the metal head of the cleaning device. When I pointed that out to him while he was in my home, he immediately denied that he done it, without even looking at the wood. Fortunately, I had taken a picture of the chair only days earlier to send to my cleaning woman and there were clearly no scratches visible on the wood. I mentioned this to Stephen and shared the photos, and he offered to send the same technician back to re-clean the chair and “look at any scratches”. Although the water stain did not come out, that was not my concern. My concern was the damage to the chairs and the same technician had already insisted that he did not cause any damage. Stephen then agreed to send Dan, a more senior technician to my home. Dan immediately agreed that the chairs had been damaged by the cleaning head and was kind enough to remind me that I did not pay money to have my furniture damaged. I spoke with Stephen again and his solution was to offer to order some furniture markers from Amazon for me at a cost $19.99. At no point did he apologize for damaging my furniture nor did he offer to make it right. I was expected to repair the damage caused by his employee. Needless to say, I am not impressed with this poor service and cannot recommend this company to others.

Excellent end-to-en service: booking with Steve and carpet cleaning done by Dave and Brad. My call for an estimate was promptly returned by Steve who answered my questions. Dave and Brad were punctual, efficient and polite... and thoroughly cleaned the carpet.