All reviews (56)

I had a good experience with the Rooter Group, Inc. in February 2023. They accommodated their quote visit during an evening. Both the manager , Lester and main Drain Team Leader, Mirakle provided good ideas and answered many questions, explained the options and specific steps. They provided separate quotes if partial work was ordered or various sections only done. The crew are very experienced and familiar with the proper code/ standards and the use of new drain materials. I had a laundry backup from the Fall 2022 and required this to change the vertical, clay pipe, as a branch to the Main, clay drain. Since I had previous blockages and still a root invasion to some areas of the Main drain, I chose to change the entire Main drain and branch pipes for the Kitchen vertical pipe and the change for the upstairs vertical stack. This one was rusting away. They 4 man- crew came and did all the work for the 4 days. With digging up the cement floor , they minimized the cement residue, in the air but using their Driller with a damp towel to the drill bit. Even though, I tarped up the areas, there was minimal residue on the tarps. Each completion of the work day, the crew swept the floors. The put the dirt in bags, not out in the work area. This allowed a cleaner work site and ease of old dirt back over the new drains. The last day they even mopped the floors. The new Y- vertical pipe allows for the washing machine water to go down here, rather than the old set up of going through the laundry sink. With the Vertical stack from upstairs, the crew was careful to shield the copper piping surrounding the old steel stack, so with demolition, the water pipes were not damaged. The old gradient from the vertical stack was not downward. They improved the gradient with the new set up, adjusted the higher end from here and lowered towards the outside of the house. The crew also added a new sited, toilet drain on the 3rd day. This was not in the original quote or discussed. They were able to adjust their work progress accordingly. The extra cost was reasonable. The crew was patient with aligning , making the gradient downward for the 3 -Y connections to the Main drain. They double checked each connection with a camera view through the drains, prior to putting the dirt and applying the new cement to the floor. The cement floor gradient was smooth and transitioned well, so that the old VCT tiles they removed would easily glue back on. ( only two new tiles were required) . Each branch drain had a clean- out access port. My Kitchen branch had gasket which did not allow a complete seal. With Lesters suggestion- wrap with Teflon tape and extra tightening, it is not leaking now. Mirakle, came over to check that out. I am very happy with this crews quality of workmanship, giving good description of the project progression/ customer service , the cleaning up each work day completion. The costs were reasonable.

Lester clearly explained what was involved and scheduled the appointment according to my schedule. Sean arrived early and explained what he was going to do, and then fixed the clog quickly without any mess. He also provided good tips on how to avoid clogging in the future. I would definitely recommend them in the future.

Lester and Mirko from Rooter Group did an outstanding job installing our sump pump and making sure our house was equipped with the best options to prevent our basement from flooding. I highly recommend them as they were reliable, honest and the quality of their work is impeccable. They were both amazing at explaining everything in detail and their knowledge and experience in the business is top notch! Maureen Fenton (Etobicoke Resident)

Highly recommend Lester, Mirko, and their team. They were thorough to diagnose the cause of a backed up sewer main, priced competitively, and responsive, respectful and professional in all interactions. They will be my first call for any plumbing needs in the future.

I called Mirko and Lester at Rooter Group Inc. because we were having drain problems. They did a drain replacement. The crew dug 2 holes, 2×5 ft, 8 ft. deep. They also had to dig out or move large boulders. After the holes were dug, they had a pipe burster machine to push through the old drain and pull heavy duty plastic pipes through one hole to the other. They sealed everything, replaced soil and sod. You wouldnt know that they had dug up our yard. EXCELLENT CREW! EXCELLENT JOB! Paul and Jackie, Mississauga, ON

I have used Rooter Group Inc a few times in the past and I will continue to use them in the future. I called them in the morning to tell them I had purchased 4 toilets and asked if they could remove the old ones and replace them with the new ones. They were at my place in the afternoon ready to work and it was completed without any issues. Lester and Sean know thier stull and its always a pleasure dealing with them. Fair pricing... great work!

My dad's home had a completely clogged sewer pipe that needed immediate attention. Lester and the team at Rooter Group were at his home within 2 hours and resolved the issue the same day. As they were examining the issue, they shared what they had found, outlined the cost and completed the job. Timely service, professional and integrity in customer pricing and communication.

Excellent service, unclogged the drain in no time. Gentleman was knowledgeable and friendly. I highly recommend them.

I had a basement bathtub drain that I could not snake myself. The response from Lester was prompt. The works was fast and efficient. It was a bit pricey but likely worth it.

I had a clogged drain and was unable to fix it myself after much effort. After unsuccessfully contacting several other companies I called Rooter Group, and was impressed from start to finish. They responded quickly and did an excellent job at a very reasonable rate. The work was thorough and professionally done. Great work, and friendly to work with. Highly recommended.