The Marble Clinic
4.95208 reviews

All reviews (208)

  • Customer of The Marble Clinic
    Rating: 1 out of 5
    Review left on 15 Nov 2024

    The Sealant They apply Does not work

    Beware! We retained Marble Clinic to polish the 5 year old marble on our kitchen island and a counter. The island had recently acquired a few etch marks from acidic liquids (alcohol, lime juice etc.) because the original sealer was wearing off. We got several quotes and Marble Clinic was the highest, at $1000. We agreed to it because we were told that they would diamond grind off the surface and polish it up and then coat it with a penetrating sealant to protect it. The grinding and the polishing was done very well. We followed the instruction not to use the counter for 24 hours. We also followed the instruction to wash only with a damp cloth and to dry it immediately. However, after only 1 week of regular use, the counter had new etch marks from very brief contact with lime juice. When we brought this to the attention of Marble Clinic, we were told that marble is a porous surface and subject to etching by acidic liquids. We replied that we this was precisely why we hired them to apply a protective coating to the marble, and it was obviously not working. They then tried to sell us another product to apply ourselves! If their other product actually worked (which we doubt), we wonder why they didnt offer to sell us this product at the outset instead of the pointless $1000 grinding and recoating process!

    Answer from pro:

    Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the outcome did not meet your expectations. We've built our business by providing high-quality service for our clients and take feedback very seriously. Stone sealant is not a coating and does not change the nature of stone, having gone through all of our communications there is no mention of you requesting a coating which would have prompted a more in depth conversation about the penetrating sealant detailed. Impregnating sealant is the recommended product for interior stone maintenance, your feedback has been discussed with our staff to improve communication and ensure expectations are clear. We do not offer any service covering natural stone with expensive topical products that diminish the luminescence of your investment as they tend to scratch very easily and often peel up, our clientele prefer the look of regular wear and tear . Apologies for the misunderstanding, we are having a small care kit delivered to you by the end of this month.
    Reply created 21 Nov 2024
  • Customer of The Marble Clinic
    Rating: 5 out of 5
    Review left on 13 Aug 2024

    Marble polishing and repairs

    Prompt service by the Owner, Amanda, and the Service team, polite, fast turnaround and great performance. Appreciated extra special customer service and care by all amazing team and work!

    Answer from pro:

    Thank you for your review! We're glad you had a great experience with our team. Your satisfaction is our priority, and we look forward to serving you again!?
    Reply created 19 Aug 2024
  • Ilene Duckett, North York
    Rating: 5 out of 5
    Review left on 26 Jun 2024
    Stone Restoration & Polishing
    What I really liked at the very beginning was the detailed description of what was going to be done. Then it was done as itemized. The final result is beautiful. The workers very carefully sealed off the nearby area to avoid travelling dust while grinding and worked at cleaning up any messes as they occurred. They were very hard working, competent, and pleasant. I would highly recommend this company!

    Answer from pro:

    Thank you so much Ilene, you were a pleasure to work with, we really appreciate you choosing us! Polishing marble and cleaning stone is our passion.
    Reply created 1 Jul 2024
  • Customer of The Marble Clinic
    Rating: 5 out of 5
    Review left on 21 Jun 2024

    Amazing Work !!

    Timely, efficient , professional!! Thank you for restoring our black marble bathroom As well as our as our limestone bathroom . We are so happy and pleased with the Results :)

    Answer from pro:

    Thank you so much for reviewing The Marble Clinic for cleaning and polishing stone. We appreciate your business.
    Reply created 1 Jul 2024
  • Raymond Girard
    Rating: 5 out of 5
    Review left on 4 Mar 2024

    Best service AND price

    They were incredibly professional from first contact through the execution of service through to aftercare. Great team and Amanda was a pleasure to deal with. We cant recommend them highly enough.

    Answer from pro:

    Thank you so much for taking the time to review us!
    Reply created 19 Mar 2024
  • Vanessa Burns
    Rating: 5 out of 5
    Review left on 4 Dec 2023

    Excellence

    Moved into a new home with marble floors that hadn't been polished in years. They looked absolutely dreadful. Amanda came and did measurements and provided the information I needed to help make a decision in which company to hire. ( I had 3 separate quotes)Ultimately I found the Marble Climic to be the most professional in how they provided their quote and detailed information. The crew worked hard and did a fantastic job. See before and after photos ( same floor different angles)

    Answer from pro:

    Thank you Vanessa! It was a pleasure to work with you on your marble polishing.
    Reply created 4 Mar 2024
  • Customer of The Marble Clinic
    Rating: 5 out of 5
    Review left on 19 May 2023

    Refurbishment of marble in bathroom

    Marble had become shabby, bleached out. We thought we might have to replace the marble top and floor. Instead we had The Marble Clinic in. They refinished both and redid the grout. It looks absolutely fabulous, better than new! The crew were professional, courteous, and super clean workers, one wouldnt know they were here except for the lovely workmanship. Highly recommend.

    Answer from pro:

    Thank you so much for your review of our marble polishing service!
    Reply created 11 Oct 2023
  • Customer of The Marble Clinic
    Rating: 5 out of 5
    Review left on 16 Jan 2023

    Marble dining table

    Our dining room marble table had stains along the sides. The table was sanded and a sealer put on top. The two gentlemen who did the work were excellent, courteous and cleaned up when done. Our table now looks like when we first bought it. Thank you Marble Clinic!

    Answer from pro:

    So glad we were able to help with your marble polishing, thank you for your review.
    Reply created 11 Oct 2023
  • Marilyn
    Rating: 5 out of 5
    Review left on 23 Nov 2022

    Excellent Service

    I am truly happy with the service I received from The Marble Clinic. The technicians were very professional and took pride in their work. They were careful to protect all areas and were able to get out all the stains I was concerned about. My bathroom floor and counters look amazing. Amanda provided wonderful service. It was a pleasure working with someone who is so knowledgeable, detailed and actually follows up! I have only had good experiences with The Marble Clinic and highly recommend them.

    Answer from pro:

    Thank you so much Marilyn, it was a pleasure to work with you.
    Reply created 17 Jan 2023
  • Customer of The Marble Clinic
    Rating: 5 out of 5
    Review left on 19 Jul 2022

    Bathroom Marble Polishing

    Great experience. They took my 30 year old marble bathroom and made it new again. I removed the old shower door and thought the mark would not come out but they are totally gone. Everyone in the company were so helpful and kind particularly Amanda. Would recommend them in a heart beat. The workers made a point of protecting my hardwood floor as they brought in their equipment - nothing was damaged

    Answer from pro:

    Thank you for the wonderful review- we really appreciate your business.
    Reply created 18 Oct 2022